ZipRecruiter

Log In

1

Weekend Gm Onstar Jobs (NOW HIRING)

All JobsRetail JobsWeekend Gm Onstar Jobs

Weekend Gm Onstar information

What is a Weekend GM OnStar?

Weekend GM OnStar representatives are customer service professionals who work for General Motors' OnStar service during weekends. Their primary role is to assist customers with vehicle-related services such as navigation, emergency response, remote diagnostics, and subscription management. They typically handle calls and requests from drivers who use OnStar-equipped vehicles, providing support and information to enhance the safety and convenience of GM vehicle owners. Weekend shifts are crucial for ensuring that customers receive assistance outside of standard business hours.

How does the Weekend GM OnStar role typically interact with other departments during weekend shifts?

As a Weekend GM OnStar team member, you will collaborate closely with various departments such as technical support, emergency services, and customer care. Communication is often conducted via phone, chat, or internal ticketing systems to ensure rapid response and resolution for customer needs. The weekend shift can be fast-paced, requiring quick decision-making and clear coordination with both internal teams and external partners. This collaboration is crucial to maintaining service quality and timely support for OnStar users, especially during off-peak hours when resources may be more limited.

What are the key skills and qualifications needed to thrive as a Weekend GM OnStar advisor, and why are they important?

To thrive as a Weekend GM OnStar Advisor, you need strong customer service skills, effective problem-solving abilities, and a high school diploma or equivalent. Familiarity with OnStar systems, call center software, and telecommunication tools is typically required, along with relevant company training. Excellent communication, empathy, and the ability to remain calm under pressure are essential soft skills for this role. These skills ensure that customers receive prompt, accurate assistance, helping to maintain safety and satisfaction during critical situations.

What is the difference between Weekend Gm Onstar vs Weekend Gm Service Center?

AspectWeekend Gm OnstarWeekend Gm Service Center
Primary RoleCustomer support and remote diagnostics via Onstar systemIn-person vehicle maintenance and repairs at service centers
Work EnvironmentRemote, primarily phone and online supportPhysical service centers, workshop environment
CertificationsOnstar system knowledge, customer service skillsAutomotive repair certifications (ASE, GM-specific)
Industry UsageCustomer support for connected vehicle servicesVehicle servicing and repairs

The Weekend Gm Onstar role focuses on remote customer support and diagnostics, while the Weekend Gm Service Center involves hands-on vehicle repairs at physical locations. Both roles require automotive knowledge, but the Onstar position emphasizes remote communication, whereas the Service Center role is more technical and in-person.

More about Weekend Gm Onstar jobs

What cities are hiring for Weekend Gm Onstar jobs?

Cities with the most Weekend Gm Onstar job openings:

What are the most commonly searched types of Gm Onstar jobs?

The most popular types of Gm Onstar jobs are:

What states have the most Weekend Gm Onstar jobs?

States with the most job openings for Weekend Gm Onstar jobs include:

What job categories do people searching Weekend Gm Onstar jobs look for?

The top searched job categories for Weekend Gm Onstar jobs are:

Weekend Gm Onstar jobs near you
Infographic showing various Weekend Gm Onstar job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Experience Associate

McCluskey Automotive

Cincinnati, OH • On-site

$15.75 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

The  Customer Experience Associate is responsible for delivering an exceptional postpurchase customer experience by onboarding customers to their new GM vehicles and connected technologies. This role serves as a product and technology specialist, helping customers personalize their vehicles, understand advanced features, and fully utilize GM connected services such as OnStar, Super Cruise, and the myGM mobile apps. The Customer Experience Associate works closely with Sales and Service teams to build longterm customer relationships and improve customer satisfaction scores.
 
 
JOB TITLE:       Customer Experience Associate
REPORTS TO:  Customer Experience Manager
LOCATION:       Kings Auto Mall Location – Cincinnati, OH
SCHEDULE:     Sunday - 10am-6pm 
                          Monday - 12pm-9pm
                          Tuesday - 12pm-9pm
                          Wednesday - 12pm-9pm 
                          Saturday - 9am-6pm 
 
 
A SHORT LIST OF YOUR TASKS AND RESPONSIBILITIES:    
 
Customer Vehicle Delivery & Orientation
  • Conduct thorough newvehicle deliveries, explaining vehicle features, controls, and technology
  • Demonstrate infotainment systems, navigation, driverassistance features, and safety technologies
  • Assist customers with smartphone pairing (Apple CarPlay / Android Auto)
Connected Services & Technology Setup
  • Enroll customers in OnStar, Super Cruise, and GM Connected Services
  • Assist with setup and education of the myChevrolet, myGMC, or myBuick mobile apps
  • Explain features such as remote start, vehicle diagnostics, location services, and subscription options
Vehicle Personalization
  • Customize vehicle settings to meet customer preferences, including:
    • Driver profiles
    • Seat and mirror memory
    • Climate control settings
    • Display and lighting preferences
Accessories Consultation & Installation Coordination
  • Review available GM accessories with customers based on their vehicle and lifestyle needs
  • Educate customers on accessory benefits, function, and compatibility
  • Coordinate with Sales, Parts, Vendors, and Service departments to schedule accessory installation
  • Ensure accurate communication and followthrough on accessory requests
Customer FollowUp & Support
  • Serve as the primary postdelivery contact for technology and personalization questions
  • Conduct followup calls or appointments to ensure customer satisfaction
  • Assist with basic troubleshooting or connect customers with the appropriate department when needed
  • Administer the McCluskey MBucks Rewards Program by assisting customers with account creation, providing rewards balance updates, and collaborating with the MBucks coordinator to resolve program-related issues.
Product & Technology Expertise
  • Maintain uptodate knowledge of GM vehicles, accessories, software updates, and new technology features
  • Serve as a technology and personalization resource for Sales and Service teams
  • Participate in GM training programs as required
 
                                                                                                                                                                        
WE’RE LOOKING FOR A SELF-STARTER WHO MEETS THE FOLLOWING QUALIFICATIONS:

Required
  • High school diploma or equivalent
  • Strong customer service and communication skills
  • Comfortable using technology, mobile apps, and infotainment systems
  • Ability to explain technical and product information clearly and professionally
Preferred
  • Automotive, retail, hospitality, or customerfacing technology experience
  • Familiarity with GM vehicles, accessories, or connected services
  • Strong organizational and followup skills
Skills & Competencies
  • Customerfocused mindset
  • Strong presentation and interpersonal skills
  • Organizational and coordination abilities
  • Attention to detail
  • Ability to work collaboratively across departments
Work Environment & Schedule
  • Dealership showroom, delivery bays, and service areas
  • Evening and weekend availability required based on dealership hours

HERE’S HOW WE TAKE CARE OF YOU (AND YOUR LOVED ONES):
 
  • Medical, dental, and vision benefits  
  • Voluntary benefits available
  • Paid time off upon hire
  • Paid company holidays
  • 401(k) with conditional employer match after 6 months of employment
  • Growth potential
  • Automotive discounts
 
 
IF YOU ARE QUALIFIED, YOU WILL BE CONSIDERED FOR THIS POSITION:
An Equal Employment Opportunity/Affirmative Action Employer M/F/D/V.  Only qualified individuals (those who meet the fundamental qualifications) will be considered as applicants for this position. Applications will be accepted for a minimum of 3 business days from the date of the initial posting.  McCluskey Chevrolet will not discriminate against persons because of their disability, including disabled veterans, and will make reasonable accommodations for known physical or mental limitations of qualified employees and applicants with disabilities. If you are interested in applying and require special assistance or accommodation due to a disability, please contact our Human Resources department at 513-761-1111.  McCluskey Chevrolet participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. posting.
 
 
 
 

Apply