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Weekend Email Customer Support Jobs in Ohio (NOW HIRING)

Keltec

Customer Support Specialist

Bedford, OH · On-site

$16.50 - $22.25/hr

The Customer Support Coordinator manages customer orders, provides day-to-day management of ... Receives and screens communications, including telephone calls, faxes and emails, then provides ...

Keltec

Customer Support Specialist

Bedford, OH · On-site

$16.50 - $22.25/hr

The Customer Support Coordinator manages customer orders, provides day-to-day management of ... Receives and screens communications, including telephone calls, faxes and emails, then provides ...

Dayton Freight

Customer Support Supervisor

Dayton, OH · On-site

Monitor staffing levels based on phone/email/web chat reporting and admin requirements * Maintain, create, and implement new and existing account requirements and procedures to ensure all daily ...

Area Temps

Customer Support Representative

Westlake, OH · On-site

$20/hr

A manufacturing company is offering an immediate full-time opportunity for a Customer Support Representative to answer phones and emails, enter data into ERP System, handle customer inquiries, track ...

Apidel Technologies

Customer Support Representative

Toledo, OH · Remote

$15.75 - $21.50/hr

Handle incoming customer calls, emails and web inquiries regarding Owens Cornings products and warranties Ensure a timely and professional response Enter all relevant information regarding inquiries ...

Transducers Direct

Be Seen First

Customer Support Representative

West Chester, OH · On-site

$70K - $80K/yr

Customer Support Representative / Inside Technical Sales This sales position is multi-faceted ... Talk to customers on the phone, via email, and through online chat * Communicate customer ...

SPECTRUM

Customer Support Representative

North Canton, OH · On-site

$20 - $25.25/hr

All schedules 2nd shift working minimum one weekend day and start times ranging between 1:00pm and ... customer support by phone, troubleshoot internet and phone technical issues, and handle basic ...

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All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Ohio

Weekend Email Customer Support information

What are the main challenges of working as a Weekend Email Customer Support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What are Weekend Email Customer Support roles?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the key skills and qualifications needed to thrive as a Weekend Email Customer Support representative, and why are they important?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.
What are the most commonly searched types of Email Customer Support jobs in Ohio? The most popular types of Email Customer Support jobs in Ohio are:
What are popular job titles related to Weekend Email Customer Support jobs in Ohio? For Weekend Email Customer Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Weekend Email Customer Support jobs in Ohio look for? The top searched job categories for Weekend Email Customer Support jobs in Ohio are:
What cities in Ohio are hiring for Weekend Email Customer Support jobs? Cities in Ohio with the most Weekend Email Customer Support job openings:
Weekend Email Customer Support jobs near you
Customer Support Specialist

Customer Support Specialist

Keltec

Bedford, OH • On-site

$16.50 - $22.25/hr

Full-time

Posted 18 days ago

Job description

POSITION SUMMARY:

The Customer Support Coordinator manages customer orders, provides day-to-day management of assigned accounts and assists outside Sales staff.

MINNIMUM QUALIFICATIONS:

  • Dedicated to providing world-class service. Must have at least 2 years in customer service based position.
  • Excellent written and verbal communication skills.
  • Computer proficiency: with MS Office [Outlook, Excel, Word] or similar programs is required; order processing software, experience in ERP, and CRM systems is preferred.
  • Ability to adjust and be flexible in a dynamic busy environment.

SUPERVISORY RESPONSIBILITIES:

  • None


ESSENTIAL DUTIES & RESPONSIBILITIES:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Adheres to safety rules at all times wearing proper PPE required for task being performed and follows all Company policies.
  • Maintains a clean and orderly work environment at all times.
  • Acknowledges sales order to customers.
  • Answers phone and interacts with people in a professional manner and uses good etiquette; searches for ways to improve service and sales; handles dissatisfaction quickly.
  • Receives and screens communications, including telephone calls, faxes and emails, then provides assistance to customers, suppliers, and co-workers as needed.
  • Assists sales staff with customer service, researching customer issues, preparing proposals and selling product and services.
  • Reviews and summarizes miscellaneous reports and documents utilizing Microsoft Office, industry specific software, and other software as designated by processes.
  • Assist with maintaining customer information in ERP/CRM; sets up pricing and contact information.
  • Reviews contracts and enters customer purchase orders to generate sales order acknowledgements, verifying customer shipping locations, pricing, part numbers and special shipping or labeling requests and any other customer requirements.
  • Demonstrates willingness to help company meet deadlines and pitches-in to fulfill orders and assist customers.
  • Develops positive relationships with peers and supervisors; asks for and listens to suggestions; volunteers for group projects.
  • Ensures flow of information to co-workers, customers and others is timely and communicated effectively; accepts constructive criticism from co-workers and supervisors; conveys critical business information to team.
  • Analyzes individual contribution and takes action where appropriate; reduces inefficiencies and enhances effectiveness; ensures customer requests are carried out effectively.
  • Interacts well with all levels of the Organization
  • Other duties as assigned.

EDUCATION / EXPERIENCE:

  • 3-5 years of experience working in manufacturing, assembly, production or similar industries would be helpful.
  • Experience in a customer service environment, especially in business-to-business customer service is required.
  • Experience interacting with all levels of employees is required.
  • High school or equivalent required. Associate’s degree in business administration or related discipline is preferred.
  • Experience working in an ISO quality system environment is preferred

LANGUAGE SKILLS:

  • English fluent.

MATHEMATICAL SKILLS:

  • Basic

REASONING ABILITY:

  • Uses discretion when interacting with internal and external customers to maintain positive relationships.

CERTIFICATES, LICENSES, REGISTRATIONS:

  • None

PHYSICAL DEMANDS:

  • Sitting (85%), standing (5%), walking (5%), talking (100%).

We are an equal opportunity employer and are committed to non-discrimination to employ and advance qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. We comply with VEVRAA and Section 503 of the Rehabilitation Act and provide reasonable accommodations to qualified individuals with disabilities