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Weekend Email Customer Support Jobs in Ohio (NOW HIRING)

Trak Group

Customer Support Associate

Cincinnati, OH

$16.75 - $23/hr

Customer Support Associate Setting/Hours: | 8am-5pm Join trak group in partnering with a growing ... Key Responsibilities Respond to customer inquiries via phone, email, and chat in a timely ...

BDI

Customer Support Specialist

Cincinnati, OH · On-site

$17.25 - $23.25/hr

Description The Customer Support Specialist is responsible for customer and sales support through ... Answer emails and telephone calls from customers and assist them in their needs, such as ...

Keltec

Customer Support Specialist

Bedford, OH · On-site

$16.50 - $22.25/hr

The Customer Support Coordinator manages customer orders, provides day-to-day management of ... Receives and screens communications, including telephone calls, faxes and emails, then provides ...

Keltec

Customer Support Specialist

Bedford, OH · On-site

$16.50 - $22.25/hr

The Customer Support Coordinator manages customer orders, provides day-to-day management of ... Receives and screens communications, including telephone calls, faxes and emails, then provides ...

Dayton Freight

Customer Support Supervisor

Dayton, OH · On-site

Monitor staffing levels based on phone/email/web chat reporting and admin requirements * Maintain, create, and implement new and existing account requirements and procedures to ensure all daily ...

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Weekend Email Customer Support information

What are the main challenges of working as a Weekend Email Customer Support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What are Weekend Email Customer Support roles?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the key skills and qualifications needed to thrive as a Weekend Email Customer Support representative, and why are they important?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.
What are the most commonly searched types of Email Customer Support jobs in Ohio? The most popular types of Email Customer Support jobs in Ohio are:
What are popular job titles related to Weekend Email Customer Support jobs in Ohio? For Weekend Email Customer Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Weekend Email Customer Support jobs in Ohio look for? The top searched job categories for Weekend Email Customer Support jobs in Ohio are:
What cities in Ohio are hiring for Weekend Email Customer Support jobs? Cities in Ohio with the most Weekend Email Customer Support job openings:
Weekend Email Customer Support jobs near you
Customer Support Specialist

Customer Support Specialist

Great Day Improvements: A Family of Brands

Perrysburg, OH

$19 - $21/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 10 days ago

Great Day Improvements rating

6.2

Company rating: 6.2 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

35th of 50 rated home improvement suppliers and fitters

Job description

Overview

Champion Window - Customer Support Specialist (on-site position)

As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.

NOT a reomote position - on-site position.

Pay range: $19.00 to $21.00 per hour

Responsibilities

Answer incoming customer experience support concerns including promptly returning messages via phone, text and email Make outbound calls to customers to provide updates on installation and service status Schedule warranty appointments for the Service Department Enter and maintain all customer records and job-related information into CRM Database Provide work orders to Service Measure Tech daily Audit orders for accuracy after confirmation is uploaded Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting Provide support for PSG/CSC for assigned division(s) Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution Process electronic credit card and check payments Assist with receiving product(s) in CRM Database and/or F&O Support division(s) in Accounts Receivable collections and management Other duties as assigned

Qualifications

High school diploma or GED equivalent

5 year's customer support experience preferred

Experience in the home improvement industry a plus

Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others

Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful

Excellent work ethic, solid attendance record and attention to detail

Excellent written and oral communication skills including phone skills

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

Today & Every Day, CHAMPION Thanks Our Veterans!  Now Hiring and Honoring Veterans.  Apply today to find your next challenging career. 

#INDC

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

Employment Type: FULL_TIME

What Great Day Improvements employees say

Pay

Benefits

Hours and flexibility

Workplace

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