ZipRecruiter

Log In

1

Weekend Email Customer Support Jobs in Ohio (NOW HIRING)

Dawson

Customer Support

Columbus, OH · Remote

$18/hr

Customer Support Publishing $18.00 per hour Monday-Friday, shift scheduled within 7:00am-6:00pm ... Respond to customer inquiries by email across the company's publishing and educational brands

New

Kingsgate Logistics

OH · On-site

$17 - $23/hr

Customer Support Specialists coordinate servicing Kingsgate Logistics' clients while interfacing ... Handles a high volume of calls/emails from our customer/vendors. * Creates a close relationship ...

BDI

Customer Support Specialist

Cincinnati, OH · On-site

$17.25 - $23.25/hr

Description The Customer Support Specialist is responsible for customer and sales support through ... Answer emails and telephone calls from customers and assist them in their needs, such as ...

Pratt Industries

Customer Support Analyst

Vandalia, OH · On-site

The Customer Support Analyst is responsible for the duties listed below and is the support staff ... Scan and email all BOL to Retail's Central Receiving Manager * Drive forklift and complete other ...

next page

Showing results 1-20

All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Ohio

Weekend Email Customer Support information

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the most commonly searched types of Email Customer Support jobs in Ohio?

The most popular types of Email Customer Support jobs in Ohio are:

What are popular job titles related to Weekend Email Customer Support jobs in Ohio?

For Weekend Email Customer Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Weekend Email Customer Support jobs in Ohio look for?

The top searched job categories for Weekend Email Customer Support jobs in Ohio are:

What cities in Ohio are hiring for Weekend Email Customer Support jobs?

Cities in Ohio with the most Weekend Email Customer Support job openings:

Weekend Email Customer Support jobs near you

Customer Support

Dawson

Columbus, OH • Remote

$18/hr

Full-time

Posted yesterday

New

Job description




Customer Support
Publishing
$18.00 per hour
Monday–Friday, shift scheduled within 7:00am–6:00pm
Columbus, Ohio (remote)
Open Ended Contract

Why You’ll Love This Job:
• Fully remote role – work from the comfort of home
• Paid training, including time for equipment setup and IT onboarding
• Helping customers

What You’ll Do:
• Respond to customer inquiries by email across the company’s publishing and educational brands
• Handle inbound phone calls and complete outbound customer follow-up
• Educate customers on the company’s products
• Review incoming cases (tickets) daily to determine whether they are spam and, if valid, identify the source
• Enter ticket details into the system so the team can research, address, and resolve them

What We’re Looking For:
• Excellent written and email communication skills
• Strong typing skills and proficiency in Microsoft Excel
• Strong technical skills to support customers via phone, email, chat, and text
• Strong problem-solving skills and the ability to toggle easily between multiple systems
• Willingness to learn, a good record of job tenure, and reliable attendance

Apply Today!
Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities.

About Dawson
Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.