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Weekend Email Customer Support Jobs in Ohio (NOW HIRING)

Dayton Freight

Customer Support Supervisor

Dayton, OH · On-site

Monitor staffing levels based on phone/email/web chat reporting and admin requirements * Maintain, create, and implement new and existing account requirements and procedures to ensure all daily ...

Area Temps

Customer Support Representative

Westlake, OH · On-site

$20/hr

A manufacturing company is offering an immediate full-time opportunity for a Customer Support Representative to answer phones and emails, enter data into ERP System, handle customer inquiries, track ...

Apidel Technologies

Customer Support Representative

Toledo, OH · Remote

$15.75 - $21.50/hr

Handle incoming customer calls, emails and web inquiries regarding Owens Cornings products and warranties Ensure a timely and professional response Enter all relevant information regarding inquiries ...

i3 Verticals

Customer Support Specialist II

Canton, OH · On-site

$16.75 - $22.75/hr

Provide email and phone support of PaySchools suite of products to our customers. * High availability for support contact to ensure timely and accurate response to all inquiries. * Respond to ...

i3 Verticals

Customer Support Specialist II

Canton, OH

$16.75 - $22.75/hr

Provide email and phone support of PaySchools suite of products to our customers. * High availability for support contact to ensure timely and accurate response to all inquiries. * Respond to ...

Belcan

Customer Support Associate IV

Milford, OH · On-site

$22 - $24/hr

Customer Support Associate IV Job Number: 366419 Category: Help Desk / Support Description: Job ... Return to search results Email this job to a friend (emailjobs.asp?jo_num=366419) If you have ...

Safecor Health

Manager, Customer Service

Columbus, OH · On-site

Manages and supports the Customer Experience team. * Monitors customer portal inquiries and ensures ... phone, email, CRM, etc.). * Demonstrated ability to provide clear, concise, and positive ...

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All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Ohio

Weekend Email Customer Support information

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.
What are the most commonly searched types of Email Customer Support jobs in Ohio? The most popular types of Email Customer Support jobs in Ohio are:
What are popular job titles related to Weekend Email Customer Support jobs in Ohio? For Weekend Email Customer Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Weekend Email Customer Support jobs in Ohio look for? The top searched job categories for Weekend Email Customer Support jobs in Ohio are:
What cities in Ohio are hiring for Weekend Email Customer Support jobs? Cities in Ohio with the most Weekend Email Customer Support job openings:
Weekend Email Customer Support jobs near you

Customer Support Specialist

The Greentree Group

Reynoldsburg, OH • On-site

$45K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Customer Support Specialist
  • Are you a customer service enthusiast who loves solving complex problems?
  • Do you have a keen eye for detail and excellent analytical skills?
  • Would your friends describe you as a self-starter who takes pride in your work and enjoys collaborating with others?

If so, we have an exciting opportunity for you at The Greentree Group!
WHO WE ARE
The Greentree Group is a dynamic, innovative, and thriving company that specializes in delivering advanced technology solutions to federal, state, and commercial clients. With a team of highly skilled professionals, we provide cutting-edge services and are always pushing the boundaries of what's possible.
What sets us apart is our commitment to excellence and our passion for the work we do. At The Greentree Group, we are driven by a shared sense of purpose and a desire to make a difference in the lives of people around us. Whether it's helping our clients achieve their goals, developing innovative solutions to complex problems, or giving back to the community, we are dedicated to making a positive impact.
We also believe in investing in our people and providing them with opportunities for growth, development, and advancement. We offer a dynamic and supportive work environment, a culture of continuous learning, and a wide range of benefits and perks that promote work-life balance and personal well-being.
Whether you're a seasoned expert or just starting out in your career, if you're passionate about technology, committed to excellence, and eager to take on new challenges, we want to hear from you!
ABOUT THE OPPORTUNITY
As a Customer Support Specialist, you will have the opportunity to work with cutting-edge technologies and collaborate with a talented team of professionals. Your role will be critical in supporting our Customer in Reynoldsburg, OH. Join us and be part of our mission to make a difference!
SOME RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
  • Provide Enterprise Customer Service Center support, which includes handling inbound calls and email inquiries to ensure customer needs are identified, addressed, and documented in the appropriate system.
  • Aiding users in executing system functions and navigating business processes.
  • Providing guidance to stakeholders on completing tasks correctly.
  • Executing case management duties on tactical tasks and activities.
  • Providing documentation support.
  • Providing high-level and in-depth analysis of customer care processes.
  • Support teammates in a collaborative work environment.

MINIMUM QUALIFICATIONS:
  • Bachelor's Degree in a related field. Experience in lieu of degree may be considered.
  • Minimum one (1) to three (3) years' experience in a business environment.
  • Strong customer service and support skills.
  • Provide accuracy and consistency through thoroughness in all details and tasks.
  • Exceptional organizational and time management skills.
  • Ability to work well independently and as part of a team.
  • Strong problem-solving, analytical and communication skills.
  • Excellent written and oral communications skills.
  • Candidates must be U.S. Citizens.

DESIRED QUALIFICATIONS:
  • Help Desk software experience.
  • Experience in issue escalation, resolution, and de-escalation techniques.
  • Proficiency in MS Office including Excel, Word, PowerPoint, and Access.
  • Previous experience in a Consulting capacity.

We believe in fostering a positive, inclusive culture that values diversity, teamwork, and personal growth. With opportunities for advancement and a supportive community of colleagues, The Greentree Group is the perfect place to build your career. Learn more about us at www.greentreegroup.com. Please note that this role may require a National Agency Check (NAC) and/or background check, and relocation assistance is not available at this time.
Greentree is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, or status as a qualified individual with a disability or protected veteran.
Compensation / Salary Range: Greentree adheres to federal, state, and local regulations. This is a Full-Time, Salary, Exempt position. The following salary range is what we reasonably expect to pay but is contingent and subject to a variety of factors, including but not limited to years of experience, education, certification(s), training, specialized skills, responsibilities, etc.
Salary Range: $45,000 to $55,000
Bonuses: Greentree has an employee referral bonus, as well as employee bonuses based on employee contributions and Greentree's yearly performance.
Top Benefits
Core Benefits 100% paid by Greentree: Employee Medical Premium on the High Deductible Health Plan (HDHP), Basic Life Insurance and AD&D, Short-Term Disability (STD), Long-Term Disability (LTD), Health Reimbursement Account (HRA), 401(k) Match, Job-Related Certifications, and Training Programs.
Elected Benefits: Medical, Dental, Vision, HSA, FSA, Voluntary Term Life, 401(k) (Roth and Pretax available)
Time Off: PTO, Flexible Schedules, Holidays and Paid Parental Leave: Work-life balance is important - we all enjoy some time off for rest and relaxation! Employees receive a very generous amount of PTO which is granted on start date, plus the ability for quick escalation to the next tier. Flexible/hybrid working schedules and 11 paid holidays, in addition to paid parental leave round out the work-life balance benefits.
Paid Training and Development: We encourage and support ongoing employee learning and development, consistent with needs of the company, its clients, and markets. Greentree is committed to paying the cost for job-related certifications and/or training programs. In conjunction with management/employee communication and discussions regarding performance and goals, employees are expected to seek out and pursue development opportunities to meet emerging organizational skill requirements in combination with their own personal growth needs. Greentree also makes job-related tuition reimbursement contributions for those in higher-level education programs.

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