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Weekend Email Customer Support Jobs in Ohio (NOW HIRING)

SPECTRUM

Customer Support Representative

Columbus, OH · On-site

$20/hr

... customer support by phone, troubleshoot internet and phone technical issues, and handle basic ... Ability to work a variety of schedules including nights, weekends, and holidays * Language

Safecor Health

Manager, Customer Service

Columbus, OH · On-site

Manages and supports the Customer Experience team. * Monitors customer portal inquiries and ensures ... phone, email, CRM, etc.). * Demonstrated ability to provide clear, concise, and positive ...

RXinsider LTD.

Manager, Customer Service

Columbus, OH · On-site

$85 - $130/hr

Manages and supports the Customer Experience team. * Monitors customer portal inquiries and ensures ... phone, email, CRM, etc.). * Demonstrated ability to provide clear, concise, and positive ...

New

Safecor Health

Manager, Customer Service

Columbus, OH · On-site

Manages and supports the Customer Experience team. * Monitors customer portal inquiries and ensures ... phone, email, CRM, etc.). * Demonstrated ability to provide clear, concise, and positive ...

Safecor Health

Manager, Customer Service

Columbus, OH · On-site

$90 - $130/hr

Manages and supports the Customer Experience team. * Monitors customer portal inquiries and ensures ... phone, email, CRM, etc.). * Demonstrated ability to provide clear, concise, and positive ...

Millwood, Inc.

CUSTOMER SUPPORT MANAGER (CSM)

Vienna, OH · On-site

$50K - $65K/yr

Customer Support Manager Millwood Inc. Mission: For all who come in contact with Millwood to ... Respond to incoming calls and emails from current customers * Field inquiries of prospective ...

PPG

Customer Support Lab Technician

Rocky River, OH

As a Customer Support Lab Technician , you will provide several routine, non-routine, complex to ... If you need an adjustment due to a disability, please email recruiting@ppg.com. PPG pay ranges and ...

PPG

Customer Support Lab Technician

Cleveland, OH

As a Customer Support Lab Technician , you will provide several routine, non-routine, complex to ... If you need an adjustment due to a disability, please email recruiting@ppg.com. PPG pay ranges and ...

PPG

Customer Support Lab Technician

Cleveland, OH · On-site

As a Customer Support Lab Technician , you will provide several routine, non-routine, complex to ... If you need an adjustment due to a disability, please email recruiting@ppg.com. PPG pay ranges and ...

PPG

Customer Support Lab Technician

Cleveland, OH · On-site

As a Customer Support Lab Technician , you will provide several routine, non-routine, complex to ... If you need an adjustment due to a disability, please email recruiting@ppg.com. PPG pay ranges and ...

PPG

Customer Support Lab Technician

Cleveland, OH · On-site

As a Customer Support Lab Technician , you will provide several routine, non-routine, complex to ... If you need an adjustment due to a disability, please email recruiting@ppg.com. PPG pay ranges and ...

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All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Ohio

Weekend Email Customer Support information

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the most commonly searched types of Email Customer Support jobs in Ohio?

The most popular types of Email Customer Support jobs in Ohio are:

What are popular job titles related to Weekend Email Customer Support jobs in Ohio?

For Weekend Email Customer Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Weekend Email Customer Support jobs in Ohio look for?

The top searched job categories for Weekend Email Customer Support jobs in Ohio are:

What cities in Ohio are hiring for Weekend Email Customer Support jobs?

Cities in Ohio with the most Weekend Email Customer Support job openings:

Weekend Email Customer Support jobs near you

Customer Support Representative

SPECTRUM

Columbus, OH • On-site

$20/hr

Full-time

Re-posted 5 days ago

Spectrum rating

7.9

Company rating: 7.9 out of 10

Based on 615 frontline employees who took The Breakroom Quiz

30th of 101 rated telecommunications companies

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you’ll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.


As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

  • Continuously learning and turning that knowledge into customer service wins
  • Uncovering customers needs, creating solutions, and resolving problems
  • Making a positive impression on customers through a best-in-class experience
  • Representing a Fortune 100 company with professionalism and courtesy
  • Working in an open, friendly environment with a supportive, energetic team
     

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you’ll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you’d enjoy this type of dynamic job, we want to hear from you.


WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, customer service
  • Abilities: Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient

CRP114 2026-78348 2026
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between $20.00 and $27.80. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

What Spectrum employees say

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Hours and flexibility

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Get the full story on Breakroom

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About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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