Weekend Disability Determination Jobs (NOW HIRING)

Join our team at Regions Hospital as a Release of Information Specialist (ROI) in our HIM Call Center.  This position will triage all incoming release of information calls and/or requests and process releases for urgent requests for callers as well as fax requestors with 'patient here now' situations.

• As a Release of Information Specialist, you will be part of a great team that strives to provide the utmost customer service to their patients/customers, a team that enjoys working together, and a team that has leaders who are supportive. The ROI Specialists take pride in displaying our corporate values of Excellence, Integrity, Compassion and Partnership in all interactions and developing strong working relationships with our ROI vendor team.

Based on job assignments in the department, the ROI Specialists in the HIM Call Center perform various job duties that include: 

• Opening and triaging the incoming mail, answering all incoming ROI telephone calls, directing patients and customers to our hospital website for appropriate forms, providing information and direction on where to get specific forms from government offices, managing incoming and outgoing ROI faxes, scanning and indexing all ROI authorizations and paperwork related to patient releases. 
• Understanding and complying at all times with standards set forth by regulatory agencies and rules (TJC, CMS, HIPAA, etc.), protect and maintain patient privacy and confidentiality and show excellent communication and customer service skills, at times under extreme pressure when the office is busy and volumes are up. 
• Analyzing requests and authorizations to ensure compliance and have a good understanding of all request types: Workman's comp, legal, social security disability determination, continuity of care, patient, audits and insurance verification. 
• Prioritizing and processing all telephone and fax requests for immediate continuity of care quickly and accurately triage all incoming requests according to HIM procedures and in adherence to state and federal guidelines. 
• Maintaining a professional and courteous attitude when interacting with all internal and external customers via telephone and in person. 
• Displaying our corporate values of Excellence, Integrity, Compassion and Partnership at all times and developing strong working relationships with our ROI vendor. 
• Maintaining presence during normal business hours. 

• Perform other duties as assigned, including working in other various roles and functions in HIM or assist in on-call rotation evenings/nights/weekend.

Required Qualifications:

One year of experience in a high-volume health care setting, health information management department, call center or customer service setting. 

OR

Associate Or bachelor's degree in health information management. 

Or 

Related field and/or enrollment in an associate or bachelor's degree program in Health Information Management may substitute for work experience.

Preferred Qualifications:

Education: Associate's degree in Registered Health Information Technician (RHIT) or related field

Experience: 3 years' experience in Health Information Department

Certification: RHIT (Registered Health Information Technician) or RHIA (Registered Health Information Administrator) credentialed.

Work schedule:  FTE: 1.0 (40 hrs. weekly), Monday-Friday, Day Shift

This position is in our HIM Call Center and is a remote position, coming onsite as needed for training and schedule meetings.

Office Location: 3800 Park Nicollet Blvd., St. Louis Park, MN

Benefits: Regions Hospital offers a competitive benefits package (.5 FTE or greater) that includes medical insurance, dental insurance, 401K with match, disability insurance, fertility coverage and tuition reimbursement. We offer an on-site employee fitness center, as well as on-site employee clinic to make it more convenient for our staff to get the care they need. We also have a Center for Employee Resilience that provides support and evidence-based practices to bring relief and build resiliency. Regions Hospital is a qualified non-profit employer under the federal Public Service Loan Forgiveness program. Regions is also proud to be a Beyond the Yellow Ribbon Company.

At HealthPartners we believe in the power of good - good deeds and good people working together. As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we're committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.