ZipRecruiter

Log In

1

Weekend Customer Support Jobs in Decatur, GA (NOW HIRING)

Planet DDS

Customer Support Technician II

Atlanta, GA · On-site

$24 - $27/hr

The Customer Support Technician will provide technical support for moderate-complexity issues, serve as an escalation point for junior team members, and contribute to documentation and process ...

Planet DDS

Customer Support Technician II

Atlanta, GA · Hybrid

$24 - $27/hr

The Customer Support Technician will provide technical support for moderate-complexity issues, serve as an escalation point for junior team members, and contribute to documentation and process ...

Adams Keegan

Customer Support Representative

Kennesaw, GA

$14.75 - $20/hr

We are looking for a proactive and personable Customer Support Representative to join our client's team. This role is focused on delivering excellent customer service across phone, email, and chat ...

Planet DDS

Customer Support Technician II

Atlanta, GA · Hybrid

$18 - $24.25/hr

The Customer Support Technician will provide technical support for moderate-complexity issues, serve as an escalation point for junior team members, and contribute to documentation and process ...

Planet DDS

Customer Support Technician II

Atlanta, GA · Hybrid

$24 - $27/hr

The Customer Support Technician will provide technical support for moderate-complexity issues, serve as an escalation point for junior team members, and contribute to documentation and process ...

MagVenture

Be Seen First

Medical Device Customer Support Technician

Alpharetta, GA · On-site

$55K - $64K/yr

We are seeking an entry-level Medical Device Customer Support Technician to serve as the first point of contact for customer service and technical support inquiries. In this role, you will handle ...

Magaya

Customer Support I, Customs Compliance

Atlanta, GA · On-site

$16.25 - $21/hr

Customer Support I, Customs Compliance Provide basic customer support and assistance to customers. Addresses and responds to customer inquiries on ABI products and services, ABI functions, and ...

next page

Showing results 1-20

All JobsCustomer Support JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Decatur, GA

Weekend Customer Support information

See Decatur, GA salary details

$10

$22

$55

How much do weekend customer support jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for weekend customer support in Decatur, GA is $22.62, according to ZipRecruiter salary data. Most workers in this role earn between $11.73 and $25.82 per hour, depending on experience, location, and employer.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the key skills and qualifications needed to thrive as a Weekend Customer Support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What does a Weekend Customer Support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.
What are the most commonly searched types of Customer Support jobs in Decatur, GA? The most popular types of Customer Support jobs in Decatur, GA are:
What are popular job titles related to Weekend Customer Support jobs in Decatur, GA? For Weekend Customer Support jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Weekend Customer Support jobs in Decatur, GA look for? The top searched job categories for Weekend Customer Support jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Weekend Customer Support jobs? Cities near Decatur, GA with the most Weekend Customer Support job openings:
Weekend Customer Support jobs near you
Customer Support Technician II

Customer Support Technician II

Planet DDS

Atlanta, GA • On-site

$24 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

About Planet DDS
We're on a mission to fix dental software - and we're not playing small. Our platform replaces clunky, outdated systems with modern, cloud-based, AI-powered technology built to actually work at scale. From practice management to imaging to revenue cycle automation, we're tearing down the old infrastructure and rebuilding the future of dentistry. Planet DDS is the fastest-growing provider of dental practice management solutions and the #1 cloud platform for DSOs and multi-location groups.
Here, you won't just join a team - you'll join a movement. We want bold thinkers who are ambitious enough to push limits, empathetic enough to work as one, and accountable enough to own big outcomes. Trust is our currency, collaboration is our edge, and impact is our fuel. If you're ready to grow fast, challenge the status quo, and help reinvent an entire industry, Planet DDS is where you belong.
To learn more, visit: Planet DDS.
*This is a hybrid position working 2-3x per week in our Atlanta, GA office (115 Perimeter Center Pl., 30346)
Overview
We are seeking a Customer Support Technician II who will play a key role in ensuring a positive customer experience by providing advanced technical support and resolving complex issues. This position requires a deep understanding of the company's products or services, excellent problem-solving skills, and the ability to communicate technical information in a clear and concise manner. The Customer Support Technician will provide technical support for moderate-complexity issues, serve as an escalation point for junior team members, and contribute to documentation and process improvement.
Job Duties
  • Provide support to customers via various channels, including phone, email, and chat, resolving moderately complex product or service issues.
  • Troubleshoot and resolve technical issues related to the company's products or services.
  • Contribute to the creation and maintenance of a comprehensive knowledge base.
  • Document common issues, resolutions, and best practices for internal and external use.
  • Share insights and findings with the team to enhance overall technical support capabilities.
  • Communicate technical information in a clear and understandable manner to non-technical customers.
  • Ensure timely and accurate updates to customers regarding the status of their technical issues.
  • Identify and address customer concerns, ensuring a positive customer experience.
  • Proactively identify opportunities to improve processes and enhance the overall customer support experience.
  • Collaborate with other departments, including product development and quality assurance, to provide feedback and contribute to product improvement.
  • Provide informal guidance and mentorship to junior technicians.
  • Escalate high-complexity issues appropriately while maintaining ownership through resolution.

Skills and Qualifications
  • 2-4 years of relevant experience in technical product support with a focus on troubleshooting and problem-solving.
  • Bachelor's degree in a relevant field or equivalent work experience.
  • Proficient in using support tools and software.
  • Solid problem-solving skills with a methodical and analytical mindset
  • Ability to work independently on moderate issues and contribute to team problem-solving.
  • Excellent written and verbal communication skills.
  • Ability to convey technical information to non-technical customers.
  • Strong interpersonal skills and the ability to work collaboratively.
  • Customer-focused with a strong sense of accountability and teamwork

Benefits:
  • Medical, dental and vision insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Telehealth
  • 401(k) and 401(k) match
  • Life and AD&D insurance
  • Short-Term and Long-Term Disability
  • FTO or Vacation
  • Sick Time
  • Employee Well-Being program
  • 11 paid holidays
  • Volunteer Time Off
  • Employee Referral program
  • Additional perk and voluntary benefit programs

Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for variable pay as part of the total compensation package.
PLANET DDS CORE IDEOLOGY:
To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:
  • Collaborative - Working independently and across teams, we create scalable solutions to enable company growth
  • Empathetic - We are educated on the experience of our customers and feel vested in their success
  • Accountable - We feel ownership for the quality of our work and take pride in the positive outcomes
  • Trustworthy - We operate with integrity and honest, making promises we know that we can keep
  • Ambitious - We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders

Planet DDS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
JOB CODE: 443

Apply