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As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine ...
Customer Success Manager
Los Altos, CA · On-site
As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine ...
As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine ...
As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine ...
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Los Angeles, CA · On-site +1
Customer Success at Privy is about helping ecommerce brands unlock growth. We partner with thousands of merchants to maximize the value they get from email, SMS, and onsite experiences through ...
The Director of Customer Success will build and lead a Customer Success team that acts as the primary point of contact for key customers and the central coordinating hub for internal partners ...
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Mission Viejo, CA · On-site
$25 - $27/hr
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Oakland, CA · On-site
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San Jose, CA · Hybrid
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San Jose, CA · Hybrid
$43.49 - $54.37/hr
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Customer Success Manager
San Jose, CA · On-site
$43.49 - $54.37/hr
Description Customer Success Manager Full-time San Jose, CA You'll be joining Adobe on a contract opportunity, employed through NextDeavor Benefits You'll Love NextDeavor offers health, vision and ...
Customer Success Manager
San Jose, CA · On-site
$43.49 - $54.37/hr
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Fontana, CA · On-site
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Fontana, CA · On-site
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San Francisco, CA · On-site
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San Francisco, CA · On-site
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Santa Monica, CA · On-site
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Santa Monica, CA · On-site
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Customer Success Manager
Santa Monica, CA · On-site
MedPut is growing rapidly and our customers' success is at the core of everything we do. We are looking for a results-driven Customer Success Manager who is ready to contribute to the growth and ...
Customer Success Manager
Santa Monica, CA · On-site
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Customer Success Manager
Los Angeles, CA · On-site
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Customer Success Manager
Los Angeles, CA · On-site
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Santa Monica, CA · On-site
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Quick apply
Customer Success Associate
Santa Monica, CA · On-site
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Customer Success Associate
San Jose, CA · On-site
$70K - $90K/yr
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Customer Success Associate
San Jose, CA · On-site
$70K - $90K/yr
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Los Angeles, CA · On-site
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Customer Success Manager
Los Angeles, CA · On-site
As a Customer Success Manager, you will play a pivotal role in ensuring our customers' satisfaction, success, and continued partnership with CXApp. You will be responsible for driving product ...
Weekend Customer Success information
What is the difference between Weekend Customer Success vs Weekend Customer Support?
| Aspect | Weekend Customer Success | Weekend Customer Support |
|---|---|---|
| Primary Focus | Building long-term client relationships and ensuring customer success | Providing technical assistance and resolving immediate customer issues |
| Required Skills | Communication, relationship management, product knowledge | Troubleshooting, technical knowledge, problem-solving |
| Work Environment | Proactive engagement, strategic planning | Reactive support, issue resolution |
| Common Certifications | Customer success certifications, CRM proficiency | Technical support certifications, product-specific training |
Weekend Customer Success focuses on fostering ongoing relationships and ensuring clients achieve their goals, while Weekend Customer Support primarily addresses immediate technical issues. Both roles require strong communication skills, but their daily tasks and objectives differ significantly.
What are the most commonly searched types of Customer Success jobs in California? The most popular types of Customer Success jobs in California are:
What are popular job titles related to Weekend Customer Success jobs in California? For Weekend Customer Success jobs in California, the most frequently searched job titles are:
What job categories do people searching Weekend Customer Success jobs in California look for? The top searched job categories for Weekend Customer Success jobs in California are:
What cities in California are hiring for Weekend Customer Success jobs? Cities in California with the most Weekend Customer Success job openings:
Other
Medical, Dental, Vision, Life, Retirement
Posted 4 days ago
Job description
About Descope
Descope is a developer-first identity provider for customers, partners, and AI agents. Our drag-and-drop approach to identity enables developers to easily deploy authentication, MFA, SSO, and MCP/AI agent authentication without writing custom code.
Descope is trusted by over 1000 organizations in production, including GoFundMe, Databricks, GoodRx, Linktree, and You.com. The company has $88M in seed funding led by Lightspeed and Notable Capital.
We're "descoping" authentication plumbing from developers' daily lives while helping organizations turn identity into a business enabler. Come join us!
What You'll Do:
As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine customer-facing success management with operational excellence to improve customer outcomes at scale.
Own a scaled customer portfolio
Descope is an equal opportunity employer. We hire people based on their skills and impact, nothing else. We're committed to a fair and transparent process across every stage of employment.
Compensation
Base salary range: $100,000 to $130,000
Final offer will depend on experience, skills, location, and overall market data. We also consider leveling, scope, and internal equity to make sure offers are fair and consistent.
Please review the Job Candidate Privacy Notice
Descope is a developer-first identity provider for customers, partners, and AI agents. Our drag-and-drop approach to identity enables developers to easily deploy authentication, MFA, SSO, and MCP/AI agent authentication without writing custom code.
Descope is trusted by over 1000 organizations in production, including GoFundMe, Databricks, GoodRx, Linktree, and You.com. The company has $88M in seed funding led by Lightspeed and Notable Capital.
We're "descoping" authentication plumbing from developers' daily lives while helping organizations turn identity into a business enabler. Come join us!
What You'll Do:
As our Scaled Customer Success Manager, you'll help build and scale the programs, processes, and customer engagement strategies that drive adoption across our growing customer base. You'll combine customer-facing success management with operational excellence to improve customer outcomes at scale.
Own a scaled customer portfolio
- Manage a shared pool of business customers rather than a fixed book of accounts, using customer health signals such as usage, engagement, support activity, and renewal timing to prioritize daily work
- Work through a prioritized queue to identify accounts where adoption has stalled, usage has declined, renewal risk is increasing, or expansion opportunities exist
- Let data and customer feedback-not gut feel-drive how you spend your time across a large customer portfolio
- Reach customers through scaled channels including email, calls, webinars, office hours, and lifecycle campaigns to help them realize value from Descope without a dedicated 1:1 engagement model
- Identify customer risks and opportunities, partnering with Customer Success Engineering, Support, Product, and other teams to understand root causes and drive the right next steps
- Identify customer growth opportunities and collaborate with Sales and Account Executives to support retention and expansion efforts
- Support customer onboarding and implementation by creating repeatable guides, workflows, and resources that help customers successfully adopt Descope
- Partner with Customer Success Engineering and internal stakeholders to coordinate customer implementations, troubleshoot operational challenges, and drive successful outcomes
- Design and optimize customer lifecycle programs and automated workflows using customer data and internal systems to improve adoption, reduce manual work, and scale Customer Success
- Use customer health, adoption, and operational data from business intelligence and customer analytics platforms (e.g., Looker and FunnelStory) to identify trends, uncover friction points, and provide actionable insights to leadership
- Partner closely with Sales, Marketing, Product, Customer Success Engineering, and Operations to deliver a seamless customer experience and drive customer adoption, advocacy, and expansion
- Surface recurring customer feedback and friction points to Product and Engineering teams to influence future improvements
- Provide regular updates on customer health, portfolio trends, risks, and opportunities
- Stay fluent in Descope's product, common use cases, and foundational identity/security concepts to confidently guide customers
- Develop technical fluency to understand customer implementations and collaborate effectively with Customer Success Engineering and technical stakeholders
- 3-5 years of experience in Customer Success, Account Management, or a related customer-facing role, ideally supporting scaled, SMB, or long-tail customer segments
- Experience managing a portfolio of customers through one-to-many, digital, or tech-touch engagement strategies
- Hands-on experience with CRM, business intelligence, and customer health platforms (e.g., HubSpot, Looker, Customer Health Score Platforms, or similar)
- Experience creating scalable customer programs such as webinars, office hours, lifecycle campaigns, playbooks, or customer education resources
- Experience designing, configuring, or improving customer lifecycle programs, automation workflows, or Customer Success processes
- Proven ability to drive customer adoption, retention, and growth outcomes
- Strong communication skills with the ability to collaborate effectively with technical teams, business stakeholders, and customer champions
- Highly organized with the ability to manage multiple customers, priorities, and competing initiatives
- Comfortable operating in ambiguity and building structure where needed
- A builder mindset with a passion for creating scalable Customer Success programs, improving processes, and continuously enhancing the customer experience
- Solid technical aptitude with the ability to understand customer implementations and partner with engineering teams
- Background in developer tools, security, infrastructure, or CIAM
- Familiarity with authentication and identity concepts such as OAuth, OIDC, SAML, MFA, and SSO
- Familiarity with compliance and security standards such as SOC 2, GDPR, or CCPA
- Health, sorted: Medical, dental, and vision with strong coverage and flexible HSA and FSA options
- Feel good, actually: Mental health support and wellness resources when you need them
- Future you will thank you: 401k plan with employer support to help you build long term
- More money in your pocket: Tax advantaged benefits for healthcare and dependent care
- Life happens, and we make space for it: maternity leave designed to support you when it matters most.
- Stay connected: Monthly internet allowance to support your work from anywhere
- Lunch is on us: Paid lunches when you're working from the office
- Keep growing: Budget and opportunities for personal development, including courses and conferences
Descope is an equal opportunity employer. We hire people based on their skills and impact, nothing else. We're committed to a fair and transparent process across every stage of employment.
Compensation
Base salary range: $100,000 to $130,000
Final offer will depend on experience, skills, location, and overall market data. We also consider leveling, scope, and internal equity to make sure offers are fair and consistent.
Please review the Job Candidate Privacy Notice
About Descope
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
Los Altos, CA, US
Year founded
2022