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Weekend Customer Service Representative Jobs in Springfield, IL

Acrisure

Customer Service Representative

Springfield, IL · On-site

$15 - $18/hr

Job Summary Acrisure is seeking a Customer Service Representative to support billing, payment processing, and customer account activities within a fast-paced insurance environment. This role plays an ...

Lincare

Customer Service Rep

Springfield, IL · On-site

$15 - $20/hr

Offering $15 to $20 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and ...

Acrisure

Customer Service Representative

Springfield, IL · On-site

$15 - $18/hr

Job Summary Acrisure is seeking a Customer Service Representativeto support billing, payment processing, and customer account activities within a fast-paced insurance environment. This role plays an ...

Acrisure

Customer Service Representative

Springfield, IL · On-site

$15 - $18/hr

Job Summary Acrisure is seeking a Customer Service Representativeto support billing, payment processing, and customer account activities within a fast-paced insurance environment. This role plays an ...

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All JobsCustomer Service Representative JobsWeekend Customer Service Representative JobsWeekend Customer Service Representative Jobs in Springfield, IL

Weekend Customer Service Representative information

See Springfield, IL salary details

$9

$18

$26

How much do weekend customer service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for weekend customer service representative in Springfield, IL is $18.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a Weekend Customer Service Representative job?

A Weekend Customer Service Representative assists customers with inquiries, complaints, and support needs during weekends. They typically communicate via phone, email, or chat to resolve issues efficiently. This role requires strong problem-solving skills, patience, and knowledge of company policies. It is ideal for individuals looking for part-time work with flexible weekend hours.

What are the key skills and qualifications needed to thrive in the Weekend Customer Service Representative position, and why are they important?

To thrive as a Weekend Customer Service Representative, you need strong communication skills, problem-solving ability, and experience in customer-facing roles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, or ticketing platforms is typically expected. Excellent active listening, patience, and a calm demeanor help individuals excel when addressing customer concerns during high-demand weekend shifts. These skills ensure efficient issue resolution and create a positive customer experience, which is crucial for building brand loyalty and maintaining operational success outside typical business hours.

What does a typical weekend shift look like for a Weekend Customer Service Representative?

As a Weekend Customer Service Representative, your shifts will often involve responding to customer inquiries via phone, email, or chat during high-traffic hours when many businesses see increased customer activity. You’ll handle a range of issues, from product support to order concerns, often as part of a small team or occasionally working independently, depending on the company. These shifts may be fast-paced, requiring you to multitask and prioritize customer needs effectively. Working weekends can also provide valuable experience in handling urgent issues and sometimes offers premium pay or flexible scheduling options. This role is ideal for those who enjoy helping people and want to gain further experience in customer service outside of a traditional weekday schedule.

What are the most commonly searched types of Customer Service Representative jobs in Springfield, IL? The most popular types of Customer Service Representative jobs in Springfield, IL are:
What are popular job titles related to Weekend Customer Service Representative jobs in Springfield, IL? For Weekend Customer Service Representative jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Weekend Customer Service Representative jobs in Springfield, IL look for? The top searched job categories for Weekend Customer Service Representative jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Weekend Customer Service Representative jobs? Cities near Springfield, IL with the most Weekend Customer Service Representative job openings:
Weekend Customer Service Representative jobs near you
Infographic showing various Weekend Customer Service Representative job openings in Springfield, IL as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 44% Full Time, 46% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $38,750 per year, or $18.6 per hour.
Customer Service Representative

Customer Service Representative

Acrisure

Springfield, IL • On-site

$15 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Job Description
About Acrisure
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more.
In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.
Job Summary
Acrisure is seeking a Customer Service Representative to support billing, payment processing, and customer account activities within a fast-paced insurance environment. This role plays an important part in ensuring accurate payment processing, maintaining account records, and providing high-quality customer service to insureds and agents.
This is a great opportunity for someone who is organized, detail oriented, and interested in building experience within accounting, billing, or insurance operations. Training will be provided for the right candidate.
Responsibilities
  • Answer inbound calls from insureds and agents regarding billing questions, payments, account information, and coverage related inquiries
  • Process insured payments and maintain accurate account records
  • Create and prepare deposits for bank processing
  • Monitor receivables and communicate with insureds regarding past due balances
  • Coordinate account escalations and collection activities when necessary
  • Process refunds in accordance with company procedures and timelines
  • Support vendor payable processing activities
  • Print and process checks related to claims, refunds, commissions, and other payments
  • Maintain accurate documentation and support additional accounting and administrative projects as assigned
  • Provide professional and timely customer service across all interactions

Requirements
  • Strong customer service and telephone communication skills
  • Strong verbal and written communication abilities
  • Strong organizational skills and ability to manage multiple priorities
  • Proficiency with Microsoft Office applications, particularly Excel
  • Strong attention to detail and accuracy
  • Ability to think critically and solve problems efficiently
  • Ability to work independently and as part of a team
  • Previous office, billing, customer service, or administrative experience beneficial

Education and Licenses
  • High school diploma or equivalent required
  • Additional coursework in accounting, finance, or business beneficial

#LI-Onsite
Pay Details:
The base compensation range for this position is $15 - $18. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.
Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.
Why Join Us:
At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.
Employee Benefits
We also offer our employees a comprehensive suite of benefits and perks, including:
  • Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
  • Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
  • Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
  • Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
  • ... and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.
Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.
California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.
Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.
Welcome, your new opportunity awaits you.

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