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Weekend Call Center Jobs in Rochester, NY (NOW HIRING)

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Weekend Call Center information

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$10

$17

$24

How much do weekend call center jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for weekend call center in Rochester, NY is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What are Weekend Call Center jobs?

Weekend Call Center jobs involve handling customer service, sales, or technical support calls during weekends. Employees in these roles may answer inquiries, resolve issues, process orders, or provide information to customers over the phone. These positions are ideal for those seeking part-time work, flexible hours, or supplementary income, and may be found in various industries such as retail, healthcare, and telecommunications. Weekend shifts often require strong communication skills, problem-solving abilities, and the capacity to work independently or as part of a team.

What are the typical challenges faced by Weekend Call Center representatives, and how can they effectively manage them?

Weekend Call Center representatives often handle higher call volumes and more urgent customer inquiries, as many businesses operate with reduced staffing during weekends. This can result in fast-paced shifts and increased pressure to resolve issues efficiently. To manage these challenges, representatives benefit from strong time management skills, thorough knowledge of company procedures, and effective communication with both customers and team members. Additionally, staying proactive in seeking support from supervisors and using available resources can help maintain high-quality service even during busy periods.

What are the key skills and qualifications needed to thrive as a Weekend Call Center Representative, and why are they important?

To thrive as a Weekend Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer applications is often required. Outstanding active listening, patience, and stress management set top performers apart in this role. These skills enable representatives to efficiently resolve customer issues and maintain high satisfaction, especially during high-volume weekend shifts.

What is the difference between Weekend Call Center vs Customer Service Representative?

AspectWeekend Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often in shifts including weekendsOffice or remote, handling customer inquiries
Industry UsageCommon in telecommunications, retail, and techUsed across various industries like retail, finance, healthcare
Search & Comparison IntentFocus on weekend availability and call center rolesBroader customer service roles, not limited to weekends

The Weekend Call Center role specifically involves working in call centers during weekends, often requiring shift work and customer interaction. Customer Service Representatives may work weekdays or weekends and handle a wider range of customer support tasks. Both roles require similar credentials and are common in many industries, but the key difference lies in the work schedule and environment.

What are the most commonly searched types of Call Center jobs in Rochester, NY? The most popular types of Call Center jobs in Rochester, NY are:
What are popular job titles related to Weekend Call Center jobs in Rochester, NY? For Weekend Call Center jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Weekend Call Center jobs in Rochester, NY look for? The top searched job categories for Weekend Call Center jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Weekend Call Center jobs? Cities near Rochester, NY with the most Weekend Call Center job openings:
Weekend Call Center jobs near you
Infographic showing various Weekend Call Center job openings in Rochester, NY as of June 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $36,760 per year, or $17.7 per hour.
Call Center Specialist I

Call Center Specialist I

Canandaigua National Bank & Trust Co

Pittsford, NY • On-site

$23.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Be an early applicant

Canandaigua National Bank rating

8.2

Company rating: 8.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

39th of 144 rated banks

Job description

Call Center Specialist I
Canandaigua National Bank


Location: Pittsford NY
Hours: Full Time

What does a Call Center Specialist do at Canandaigua National Bank?
Our team-oriented culture is second to none. What truly sets us apart is the quality and commitment of our employees. The Call Center Specialist at Canandaigua National Bank is responsible for providing superior banking assistance to current and prospective customers via the telephone and on Chat. The Call Center Specialist assists with recognizing and uncovering caller needs and providing a superior customer experience with any banking needs. Call Center Specialists have tools at their disposal to provide all of our customers with convenient, enjoyable and efficient service for all of their banking and financial needs.
This role has the possibility of working hybrid.


What competencies are needed to be successful in this role?

  • A high school diploma or equivalent with an emphasis in business curriculum; bank customer service representative training.
  • A minimum of one (1) year of experience in a customer service focused role required.
  • A minimum of one (1) year of banking experience is required.
  • Excellent communication and interpersonal skills.
  • Must be able to work within a fast-paced team environment and prioritize tasks in the face of conflicting priorities.
  • Ability to work in a confidential and time sensitive environment is essential.
  • Moderate ability to analyze and categorize data.

What does a successful first year in this position look like?

  • Contribute to the team success by answering incoming calls placed by CNB customers.
  • Successfully complete training associated with product lines, internal operations and customer service functions.
  • Become proficient in associated systems such as core banking, debit card administration, loan payment administration and bill pay services.
  • Participate in the referral program and meet quarterly goals while making qualified referrals based on customer need.
  • Accurately log and manage customer activity and communication in the appropriate systems.
  • Gain knowledge of the laws, regulations, and practices that impact the banking industry such as the Bank Secrecy Act, anti-fraud and anti-money laundering polices.

Compensation range: $23.50/hr.
The actual salary offered within the range is dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, and performance expectations.

What makes working at Canandaigua National Bank different?

Our Core Values guide how we serve, lead, and grow alongside our community. By working wholeheartedly, feeling empowered, acting with courage, being authentic, and serving with a noble spirit, WE CAN fortify healthy lives by doing what's right for our customers and the community.

Our culture nurtures passionate employees and offers great rewards including:

  • Medical, dental, vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners.
  • Paid holidays, vacation, and sick time.
  • Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP).
  • Training & development opportunities.
  • Tuition assistance.
  • Community focused volunteer opportunities.
  • Award winning wellness program that promotes a solid work/life balance.
  • Banking perks and discount programs.

Our goal is to ensure that our bank, employees, and our community thrive and grow, now and for the next 135 years. We're in it for the long haul. What truly sets us apart from other financial institutions is the quality and commitment of our employees. We've assembled a diverse team of people who share a primary focus: to provide exceptional service for our customers.

As an organization, we are committed to hiring, training, developing, promoting, and celebrating employees from historically disadvantaged groups. At Canandaigua National Bank, we welcome the unique contributions that you can bring in terms of ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, education, and culture.

Canandaigua National Bank remains an independent community bank. If you want to be a part of something special, join us today!

Canandaigua National Corporation and its subsidiaries encourage diversity in the workplace; we are an Equal Opportunity Employer. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.


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