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The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process.

Encova Insurance is seeking a Collaboration Engineer to work a hybrid schedule for our Columbus, Ohio location.

Are you a Referral?

If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team.

Unique residence requirements are listed in each job posting, please review closely for details.

Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes:

Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

The Workplace Services Collaboration Engineer provides support of the Workplace Services footprint within the Encova enterprise. This is a mid-level technical role, serving as an engineer to implement and support collaboration systems.

The Collaboration Engineer will support and maintain collaboration systems and solutions. Responsible for basic technical support of teams/project. Key to the success of this role is to implement and support team members within the department, division, and company.

ESSENTIAL FUNCTIONS:

• Maintain a technical aptitude for technology, as it related to collaboration environments
• Maintain a technical understanding of virtualization and cloud-based collaboration technologies
• Build a strong technical aptitude for technology and information technology principles
• Support technical project team(s) both local and remote
• Provide the ability to serve as Microsoft Teams engineer, as it relates to the end user environment (other co-product owner is AD Governance, as it relates to the Microsoft Tenant footprint and larger scope).
• Provide support for Cisco phone system and endpoints
• Provide support for Genesys and WebRTC systems
• Provide support for Biscom and Right fax systems
• Execute the completion of tasks and phases of projects and client-based collaboration system support.
• Ensure that deployment standards are met by following solution/project team scope documentation.
• Participate in knowledge transfer from other workplace services associates to enhance one's abilities to complete technical tasks.
• Maintain an understanding of technical systems analysis and design
• Provide consulting support and technical topics
• Participate in technical activities leading to the resolution of business application and technical problems.
• Follow current division and department standards: adapt to new standards or enhancements to existing standards.
• Provide feedback on the effects of company decisions on the systems, including new project charters.
• Ability to be coached, mentored by team members to aid in career development.
• Provide feedback on projecting software and hardware requirements and budgets, including review of contracts and associated assets.

OTHER FUNCTIONS:

• Process Request, Incident and Problem tickets as well as participate in support activities
• Complete tasks assigned by other team member that are working with business stakeholders and product vendors to design integrations to desired systems.
• Implement and maintain new tools, technologies, and processes to continuously improve software and software delivery.
• Process and complete project tasks and provide status updates
• Adhere to Encova IT principles, High Availability, Least Privilege, Customer Service, etc.
• Maintain awareness of current technology trends and compliance regulations.
• Engage in shared knowledge and provided cross training sessions with other members of the team.
• Perform other duties as assigned.

KNOWLEDGE. SKILLS AND EXPERIENCE:

This individual will be a mid-level engineer around single domain focus as it relates to Phone systems, Faxing, Microsoft Teams, WebRTC, virtualization, cloud technologies, IT processes and regulatory compliance. They will be working proactively to participate in the implementation and support of customer facing solutions to enable and protect our organization and reputation.

• 5+ years of IT experience preferred
• Bachelor's degree with a major in computer information systems or engineering preferred or equivalent work experience.
• Experience in deployment and implementation project teams procedures
• Highly motivated and ambitious, excellent communication skills, creative & critical thinker.
• IT engineering understanding, such as operating systems, Fax Solutions, servers, virtualization, cloud technologies (SaaS, IaaS, PaaS)
• Experience in designing, testing, and deploying enterprise applications for production and other environments.
• Experience in collaboration products, Microsoft Teams, Cisco Call Manager, Genesys and WebRTC
• Effective customer service skills, including active listening, conflict resolution, decision making, and negotiation
• Effective verbal, phone, written, and interpersonal communication skills
• Quick to adapt and eager to learn
• Able to lift 40 pounds and perform physical tasks related to moving and installing technology related equipment
• Ability to work overtime as needed
• Basic technical, analytical, and troubleshooting skills

• Industry and vendor certifications a plus

Ready to join our team?
At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating, and financially rewarding opportunities. Join us to discover a work experience where you can learn and grow to your fullest potential.

What you can expect from us

In addition to a competitive compensation package, we offer a comprehensive benefits package designed to support the well-being and growth of our associates. Available benefits (subject to any policy or plan changes) include, but are not limited to:

• Health, Dental & Vision Insurance

• Company-provided life and income protection plans

• Eligibility to participate in a company incentive bonus program

• 401(k) Retirement Plan - 100% company match up to 7% on annual salary

• Paid Time Off, Paid Holidays, and Floating Holidays

• Flexible Work Arrangements - Hybrid and remote depending on the role

We believe that happy, healthy associates are the foundation of great work. Join us and thrive both professionally and personally.

Encova Insurance is an EOE/E-Verify employer.