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Provider - Operating Model/Shared Services, Manager job at PRICE WATERHOUSE COOPERS. Los Angeles, CA.

A career within Operations Consulting services will provide you the opportunity to help our clients optimise all elements of their operations, moving beyond the role of a cost‑effective business enabler to become a source of competitive advantages. We focus on product innovation and development, supply chain, procurement, sourcing, manufacturing operations, service operations and capital asset programmes to drive both growth and profitability.

To really stand out and make us fit for the future in a constantly changing world, each of us at PwC needs to be a purpose‑led and values‑driven leader at every level. The PwC Professional framework gives a single set of expectations across our lines, geographies and career paths, providing transparency on the skills needed to be successful and progress in our careers.

As a Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information, including broader stakeholder views, to develop solutions and recommendations.
• Address sub‑standard work or work that does not meet firm or client expectations.
• Use data and insights to inform conclusions and support decision‑making.
• Develop a point of view on key global trends and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm’s code of ethics and business conduct.

As part of the Operations Consulting Generalist team you are expected to lead operating model projects or shared services transformations. As a Manager you are expected to lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for project success and maintaining exceptional standards, motivating, developing and inspiring others to deliver quality. You will play a key role in identifying opportunities that contribute to the success of our firm, embracing technology and innovation to enhance delivery and encouraging others to do the same. You will specialize in designing, implementing, and improving shared services operations across core back‑office functions and work closely with cross‑functional client counterparts to identify improvement opportunities to achieve desired outcomes.

• Lead and manage operating model projects and shared services transformations.
• Mentor and develop junior staff, fostering their professional growth.
• Confirm project success through strategic planning and premium standards.
• Inspire and motivate teams to deliver exceptional quality.
• Leverage team strengths to meet client expectations.
• Identify and capitalize on opportunities to enhance firm success.
• Embrace and promote technology and innovation in service delivery.
• Design and refine shared services operations across core back‑office functions.

• Bachelor’s Degree.
• 5 years of experience.

• Master’s Degree in Business Administration, Management, Health Administration, Finance or related fields preferred.
• Experience leading operating model projects or shared services transformations.
• Operational knowledge of core back‑office functions.
• Proven analytical skills leveraging data for design decisions.
• Change management proficiency.
• Experience with healthcare provider industry operations.
• Designing and improving shared services operations.
• Identifying improvement opportunities with cross‑functional teams.
• Establishing key performance indicators for shared services.

PwC offers a wide range of benefits, including medical, dental, vision, 401(k), holiday pay, vacation and more.

The salary range for this position is: $100,000 - $232,000, plus individuals may be eligible for an annual discretionary bonus.

All qualified applicants will receive consideration for employment at PwC without regard to race, creed, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, genetic predisposition or carrier status, veteran, marital, or citizenship status, or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.