We've raised $28M from VMG, First Round, Lerer Hippeau, Watchfire, and Toba Capital, alongside angels including the founder of Drizly and early executives from Toast. Forbes has recognized Scotch as ...
We've raised $28M from VMG, First Round, Lerer Hippeau, Watchfire, and Toba Capital, alongside angels including the founder of Drizly and early executives from Toast. Forbes has recognized Scotch as ...
We've raised $28M from VMG, First Round, Lerer Hippeau, Watchfire, and Toba Capital, alongside angels including the founder of Drizly and early executives from Toast. Forbes has recognized Scotch as ...
We've raised $28M from VMG, First Round, Lerer Hippeau, Watchfire, and Toba Capital, alongside angels including the founder of Drizly and early executives from Toast. Forbes has recognized Scotch as ...
Watchfire information
See salary details
$44.5K - $54.2K
2% of jobs
$54.2K - $63.9K
12% of jobs
$69.4K is the 25th percentile. Wages below this are outliers.
$63.9K - $73.5K
19% of jobs
The median wage is $81K / yr.
$73.5K - $83.2K
22% of jobs
$83.2K - $92.9K
10% of jobs
$92.9K - $102.6K
9% of jobs
$104.7K is the 75th percentile. Wages above this are outliers.
$102.6K - $112.3K
9% of jobs
$112.3K - $122K
4% of jobs
$122K - $131.6K
4% of jobs
$131.6K - $141.3K
5% of jobs
$141.3K - $151K
4% of jobs
$44.5K
$93K
$151K
How much do watchfire jobs pay per year?
As of Jun 23, 2026, the average yearly pay for watchfire in the United States is $92,966.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $109,000.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Watchfire (Web Application Security Tester), and why are they important?
To thrive as a Web Application Security Tester (often associated with tools like Watchfire AppScan), you need a strong understanding of web application architecture, security protocols, and vulnerability assessment techniques, typically supported by a degree in computer science or cybersecurity. Familiarity with automated security testing tools such as IBM AppScan, Burp Suite, and knowledge of OWASP Top Ten vulnerabilities is essential. Analytical thinking, attention to detail, and effective communication are vital soft skills for interpreting results and explaining risks to stakeholders. These skills and qualities are important to identify and mitigate security threats, ensuring robust protection of web applications and organizational data.
What is the difference between Watchfire vs Fire Alarm Technician?
| Aspect | Watchfire | Fire Alarm Technician |
|---|---|---|
| Certifications | Typically requires NFPA certifications, manufacturer-specific training | Requires NICET certification, manufacturer training |
| Work Environment | Manufacturing, service, and maintenance of fire detection systems | Installation, inspection, and maintenance of fire alarm systems |
| Industry Usage | Fire safety, security, and emergency systems providers | Fire safety, security, and building safety companies |
Both roles focus on fire detection systems but differ slightly in scope. Watchfire specialists often work with manufacturing and system design, while Fire Alarm Technicians focus on installation and maintenance. Both require certifications like NFPA or NICET and are vital in fire safety industries.
What is a Watchfire and what do they do?
A Watchfire typically refers to a security guard or sentry whose main responsibility is to keep watch over a specific area, especially during nighttime or in situations that require heightened vigilance. The term originates from the practice of maintaining a fire to provide light and warmth for guards on duty, but in modern contexts, it can also mean someone who monitors for security breaches, unauthorized access, or emergencies. Watchfires play a crucial role in ensuring the safety of property, people, and assets by conducting patrols, monitoring surveillance equipment, and responding to incidents as needed.
What are some of the main challenges faced by a Watchfire technician and how can they be addressed?
Watchfire technicians, who are often responsible for installing, maintaining, and troubleshooting digital signage and LED displays, commonly face challenges such as working in varying weather conditions, managing complex wiring, and keeping up with evolving technology. Addressing these challenges involves strong problem-solving skills, ongoing technical training, and strict adherence to safety protocols. Technicians also benefit from clear communication with clients and coordination with team members to ensure installations meet both technical specifications and client expectations.
More about Watchfire jobs
What cities are hiring for Watchfire jobs? Cities with the most Watchfire job openings:
What are the most commonly searched types of Watchfire jobs? The most popular types of Watchfire jobs are:
What states have the most Watchfire jobs? States with the most job openings for Watchfire jobs include:
What job categories do people searching Watchfire jobs look for? The top searched job categories for Watchfire jobs are:
$70K/yr
Other
Medical, Dental, Vision, PTO
Posted 12 days ago
Job description
Technical Support Specialist - Tier 2
About Us
Scotch is building the next-generation operating system for beverage alcohol retailers - combining POS, payments, back office, and e-commerce into a platform purpose-built for liquor stores.
We're modernizing one of the oldest industries in the world: the $1.6T beverage alcohol market. Our platform helps retailers run more efficiently through streamlined payments, inventory management, reporting, and day-to-day operations.
Our founding team includes leaders from Skupos (acquired in 2023), Drizly (acquired by Uber), and engineering leaders from top technology companies. We've raised $28M from VMG, First Round, Lerer Hippeau, Watchfire, and Toba Capital, alongside angels including the founder of Drizly and early executives from Toast. Forbes has recognized Scotch as a leader in the liquor retail technology space.
Position Overview
As a Tier 2 Technical Support Specialist, you'll serve as a senior escalation point for complex technical issues related to Scotch's Android-based POS platform and hardware ecosystem. You'll work directly with customers, internal support teams, and Engineering to diagnose issues, troubleshoot root causes, and drive resolutions quickly and effectively.
This role is ideal for someone who enjoys technical problem solving, thrives in fast-paced environments, and takes pride in delivering a high-quality customer experience during critical support moments.
This position is based in our Denver office.
Key Responsibilities
- Provide advanced technical support for Android-based POS systems and related hardware, including touch terminals, receipt printers, barcode scanners, payment devices, and cash drawers
- Troubleshoot software issues across payments, inventory management, reporting, and other core platform functionality
- Analyze logs, network configurations, and system behavior to identify root causes and resolve complex technical issues
- Work directly with customers to resolve escalated support cases in a professional, timely, and customer-focused manner
- Collaborate closely with Engineering and Product teams to document bugs, reproduce issues, and prioritize fixes
- Assist customers with remote troubleshooting tools and workflows, including remote desktop setup and device configuration
- Create and maintain internal troubleshooting documentation, knowledge base content, and support guides
- Support software releases, hardware compatibility testing, and operational readiness efforts
- Participate in on-call rotations for critical outages and high-priority incidents
Qualifications & Skills
- 1-5 years of experience in technical support, implementation, IT support, or a similar technical customer-facing role
- Strong technical troubleshooting skills with the ability to diagnose both software and hardware-related issues
- Experience working with POS systems, Android devices, payment systems, or similar technical environments preferred
- Comfortable troubleshooting networking basics such as WiFi connectivity, routers, IP configuration, and remote access tools
- Strong organizational skills and attention to detail when managing multiple issues simultaneously
- Ability to work independently, prioritize effectively, and communicate clearly under pressure
- Customer-focused mindset with strong written and verbal communication skills
- Curious, hands-on, and motivated to continuously learn and improve technical expertise
Compensation
- $70,000 per year depending on experience
- Competitive equity package
- Comprehensive medical, dental, and vision coverage
- Unlimited flexible PTO
Why Scotch?
- Solve meaningful technical problems: Work directly on issues that impact real-world business operations
- Collaborate closely with Engineering: Help influence product quality and operational improvements
- Grow your technical expertise: Gain hands-on experience across software, hardware, networking, and payments systems
- Join a fast-growing company: Be part of a team building modern infrastructure for a massive industry
How to Apply
Email brett.medina@scotchpos.com with subject line "Technical Support Specialist - Tier 2".
In your email, please include:
- A brief overview of your technical support or troubleshooting experience
- Any experience working with POS systems, Android devices, hardware support, or networking
- An example of a complex technical issue you diagnosed or resolved
- Why you're interested in Scotch and this role specifically
Scotch is an equal opportunity employer. We value diverse perspectives and are committed to creating an inclusive environment for all employees.