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Vp Customer Service Jobs in Indiana (NOW HIRING)

PinnaclePartners

VP Client Services

Indianapolis, IN · On-site

$120K - $160K/yr

VP Client Services Indianapolis, IN - North Compensation: $120-160K Direct Hire This role owns the ... Requirements: Minimum of 10 years of experience leading client services, customer success ...

Via Credit Union

Executive Vice President

Marion, IN · On-site

$200K - $250K/yr

The EVP drives lending strategy, product innovation, and operational excellence to support ... Drive operational efficiency, process improvement, and service excellence across the organization.

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All JobsVp Customer Service JobsVp Customer Service Jobs in Indiana

Vp Customer Service information

See Indiana salary details

$75.6K

$155.3K

$249.3K

How much do vp customer service jobs pay per year?

As of Aug 10, 2026, the average yearly pay for vp customer service in Indiana is $155,311.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,800.00 and $168,900.00 per year, depending on experience, location, and employer.

How does a VP of Customer Service typically collaborate with other departments to improve the overall customer experience?

A VP of Customer Service frequently works cross-functionally with departments such as Sales, Product Development, and Marketing to ensure that customer feedback is integrated into business strategies. They lead initiatives to streamline communication channels, resolve systemic issues, and align service standards with company goals. Regular meetings, shared performance metrics, and joint projects are common ways the VP ensures all departments are working towards delivering a consistent and high-quality customer experience.

What does a VP of Customer Service do?

A VP of Customer Service is responsible for overseeing a company's customer service operations and ensuring high levels of customer satisfaction. They develop strategies to improve customer experience, manage customer service teams, and set goals for service quality and efficiency. This executive collaborates with other departments to align customer service with overall business objectives, analyzes customer feedback to drive improvements, and often handles escalated customer issues. Ultimately, their role is crucial in maintaining customer loyalty and supporting business growth.

What is the difference between Vp Customer Service vs Customer Service Manager?

AspectVp Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service strategy, sets policies, and manages multiple teams or departmentsManages daily customer service operations, supervises frontline staff, and handles escalations
Required CredentialsBachelor's degree; experience in leadership roles; industry-specific knowledgeBachelor's degree; experience in customer service; leadership skills
Work EnvironmentExecutive-level, strategic planning, often in corporate officesOperational, team management, customer-facing interactions
ScopeCompany-wide customer service policies and initiativesTeam-specific customer service delivery and performance

The Vp Customer Service focuses on strategic leadership and company-wide policies, while the Customer Service Manager handles daily operations and team management. Both roles require leadership experience and industry knowledge, but differ in scope and level of responsibility.

What are the key skills and qualifications needed to thrive as a VP of Customer Service?

To thrive as a VP of Customer Service, you need extensive experience in customer support management, a deep understanding of service operations, and a relevant bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required, along with certifications such as Six Sigma or CX professional credentials. Exceptional leadership, strategic thinking, and communication skills set top candidates apart by fostering team performance and cross-functional collaboration. These skills and qualifications are essential to drive customer satisfaction, operational excellence, and long-term business growth.
What are the most commonly searched types of Customer Service jobs in Indiana? The most popular types of Customer Service jobs in Indiana are:
What are popular job titles related to Vp Customer Service jobs in Indiana? For Vp Customer Service jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Vp Customer Service jobs in Indiana look for? The top searched job categories for Vp Customer Service jobs in Indiana are:
What cities in Indiana are hiring for Vp Customer Service jobs? Cities in Indiana with the most Vp Customer Service job openings:
Vp Customer Service jobs near you
Infographic showing various Vp Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $155,311 per year, or $74.7 per hour.

VP Client Services

PinnaclePartners

Indianapolis, IN • On-site

$120K - $160K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Description VP Client Services Indianapolis, IN - North Compensation: $120-160K Direct Hire This role owns the full post-sale client experience and will lead the departments accountable for client implementations, operations, success (account management) and professional services. The Vice President, Client Services will maintain a scalable services organization, ensuring strong operational rigor, and partner cross-functionally to ensure products meet client expectations. Requirements: Minimum of 10 years of experience leading client services, customer success, professional services, or similar teams.

Minimum of 5 years managing Directors and/or large teams. Proven success scaling services in high-growth, enterprise SaaS or complex B2B environments. Experience partnering deeply with Product and Engineering teams.

Experience supporting or scaling international customers and services operations is a strong plus. Healthcare or regulated industry experience is strongly preferred. #ID9515.

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