The Customer Plant Lead (CPL) is the Voice of the Customer using warranty information, parts return ... Student loan refinancing programs * 18 paid volunteer hours each year to make a difference in your ...
The Customer Plant Lead (CPL) is the Voice of the Customer using warranty information, parts return ... Student loan refinancing programs * 18 paid volunteer hours each year to make a difference in your ...
Volunteering Cpl information
What is the difference between Volunteering Cpl vs Volunteer Coordinator?
| Aspect | Volunteering Cpl | Volunteer Coordinator |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may require specific certifications | Similar; often requires experience in volunteer management or related certifications |
| Work Environment | Community centers, non-profits, events | Non-profit organizations, charities, community programs |
| Employer & Industry Usage | Used by organizations to describe entry-level volunteer roles | Used to describe roles managing and coordinating volunteers |
While a Volunteering Cpl typically refers to an entry-level or support role assisting volunteers, a Volunteer Coordinator is responsible for managing, recruiting, and organizing volunteers. Both roles are essential in the volunteer management process, but the Volunteer Coordinator has a broader scope of responsibilities and often requires more experience or certifications.
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 28 days ago
Stellantis rating
7.5
Based on 130 frontline employees who took The Breakroom Quiz
14th of 44 rated automakers
Job description
The Customer Plant Lead (CPL) is the Voice of the Customer using warranty information, parts return information and service information to identify and support early detection of actionable issues. Working directly with the Manufacturing Plants Process Engineering Team and the Control Tower Pre-Analysts, the CPL will be responsible for identifying emerging issues quickly and developing a well-rounded and detailed problem statement to minimize the time required to triage and resolve customer concerns. We are currently seeking a candidate to support the Kokomo Engine Plant in Kokomo, IN.
Responsibilities include but are not limited to:
- Lead Short Loop meetings with new claims information
- Investigate warranty issues and assign to party responsible through GIMs (Global Issue Management System)
- Work with plants to investigate processes that can be associated with warranty improvements
- Expedite part analysis for results on high priority investigations as a result of Short Loop
- Communicate warranty and plant quality issues between Control Tower and solving teams
- Ensure vehicle warranty is accurately documented
- Ensure warranty claim coverage and portfolio for assigned product lines/plants
- Involvement in new launches FEW (Field Early Warning) focus
- Position is physically located at the Kokomo Engine Plant (100% On-Site)
Basic Qualifications:
- Bachelor's degree in engineering
- 5+ years of experience in Quality/Warranty field (preferably Automotive related)
- Excellent MS360 Tool skills
- Excellent written and verbal communication skills
- Excellent Team building and networking skills
Preferred Qualifications:
- 7 years of current experience in the Quality/Warranty Field that is directly Automotive Related
Our Benefits — Designed with You in Mind
Comprehensive Health & Well-being Coverage
From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected.
Generous Paid Time Off
We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans
We help you plan for the future with:
- An employer match on contributions to your 401k, Roth, and Catch-Up plans
- An employer contribution, even if you don’t contribute
Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs — because your peace of mind matters.
Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.
Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.
Support for Your Growth and Giving Back
We believe in investing in your future and your passions:
- Tuition reimbursement
- Student loan refinancing programs
- 18 paid volunteer hours each year to make a difference in your community
And so much more!
When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.
What Stellantis employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Stellantis
Sourced by ZipRecruiter