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Volunteer 121 Text Chat Jobs (NOW HIRING)

Minimum 1 year of work or volunteer experience in a mental health/crisis services field, or ... Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or ...

$23/hr

You will learn how to answer calls and text/chat messages on the crisis line, with the option to do ... One year of relevant experience is defined as; the equivalent of 1,200 hours of work, volunteerism ...

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Volunteer 121 Text Chat information

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$8

$19

$33

How much do volunteer 121 text chat jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for volunteer 121 text chat in the United States is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What is the difference between Volunteer 121 Text Chat vs Customer Support Representative?

AspectVolunteer 121 Text ChatCustomer Support Representative
CredentialsNone required, often high school diploma or equivalentHigh school diploma or equivalent; sometimes post-secondary education
Work EnvironmentRemote, online chat platformOffice or remote, phone and online support
Industry UsageNon-profit, volunteer-based servicesCorporate, retail, tech, and service industries
Primary TasksProviding empathetic support via text chatHandling customer inquiries and resolving issues

Volunteer 121 Text Chat roles focus on providing support through online chat platforms, often on a volunteer basis, with minimal credentials required. Customer Support Representatives typically work in corporate settings, handling customer inquiries via chat or phone, often requiring specific training or experience. Both roles involve communication skills but differ mainly in their employment type and industry focus.

How do you become a volunteer 121 text chat agent?

To become a volunteer 121 text chat agent, you typically need to complete an application process that includes training on active listening and crisis intervention skills. Volunteers usually undergo background checks and training sessions before starting, and must commit to a scheduled availability to provide support via text chat platforms.
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What cities are hiring for Volunteer 121 Text Chat jobs?

Cities with the most Volunteer 121 Text Chat job openings:

What are the most commonly searched types of 121 Text Chat jobs?

The most popular types of 121 Text Chat jobs are:

What states have the most Volunteer 121 Text Chat jobs?

States with the most job openings for Volunteer 121 Text Chat jobs include:

Infographic showing various Volunteer 121 Text Chat job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $39,804 per year, or $19.1 per hour.

MiCAL 988 Crisis Specialist

Common Ground

Pontiac, MI • On-site

$21/hr

Full-time

PTO

This job post has expired today. Applications are no longer accepted.


Job description

Job Title: MiCAL 988 Crisis Specialist
Base Pay: $21 hourly + shift differentials
Full and Part-Time Shifts Available
About you:
The ideal MiCAL Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote helping individuals in crisis. If you are self-disciplined to work from home and wish to serve those in crisis, we invite you to apply!
About us:
Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.
Day in the Life
  • Provide crisis support to 988 callers
  • Login to helpline applications
  • Respond to incoming calls of varying crisis nature
  • Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.
  • Employ de-escalation techniques to assist callers in crisis
  • Take Michigan calls from the National Suicide Prevention helpline and 988 helpline
  • Coordinate with EMS or police to complete active rescue as needed
  • Document each encounter while in-call
  • Conduct follow-up calls to ensure successful access to services
  • Collaborate with Shift Supervisor and other MiCAL staff to provide or receive support
  • Maintain high level confidentiality while performing all duties
  • Fulfill any additional duties as assigned - Uphold strict confidentiality in all tasks performed
What you need to apply
  • High School Diploma or GED equivalent
  • Minimum 1 year of work or volunteer experience in a mental health/crisis services field, or equivalent education/training
  • At-home high speed internet on a private network
  • A private, HIPAA compliant, dedicated office space
What makes us different
  • Non-Profit mission-driven, person-focused environment
  • 100-hour Crisis Intervention training
  • Opportunity for professional growth
  • Team oriented environment
  • An organizational culture of mental and behavioral health support for all
For your hard work
  • Generous Paid Time Off
  • Shift premiums
  • Employer sponsored benefit and wellness plans (including 16% fringe pay, Calm App, etc.)
  • Competitive wages
Our Mission
Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.
See full job description here:https://cghelps.sharepoint.com/:b:/s/HRJobDescriptions/EfJQFHrqB5FKrOmeen9UgV0BByXn321COkcQC58D4NVBIw?e=vcFkgH
Find out more athttps://commongroundhelps.org
Employment Type: Full Time and Part Time