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Volunteer 121 Text Chat Jobs (NOW HIRING)

HEADQUARTERS KANSAS INC

Call & Chat Counselor

Lawrence, KS · On-site

$22/hr

... chat, and text services. This training prepares individuals to answer the Suicide and Crisis ... Provide support and guidance to volunteers; * Participates in organizational events intended to ...

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Scotsman Ice

Field Support Technician

Vernon Hills, IL

$19.25 - $26.25/hr

Voluntary benefit offerings: * Medical insurance through Blue Cross Blue Shield * PPO and HDHP with ... Provides technical support to customers by phone, text, chat and logs information for each call in ...

The Trevor Project

Principal Crisis Worker

$30 - $32/hr

... text, chat, or phone calls * Successfully complete mandatory training including ramp plan for ... Counselors (Volunteer and Staff) * Navigate most conversations with LGBTQ+ young people ...

Wings Credit Union

Phone Specialist

Apple Valley, MN · On-site

$22.50 - $23.50/hr

... phone, text, chat, video chat and other lines of communication. * Perform routine tasks such as ... Paid Vacation, Sick, Floating Holidays and Volunteer Time Off * Paid Holidays * Tuition ...

Common Ground

MiCAL 988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

Minimum 1 year of work or volunteer experience in a mental health/crisis services field, or ... Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or ...

Wings Credit Union

Phone Specialist

Saint Paul, MN

... phone, text, chat, video chat and other lines of communication. * Perform routine tasks such as ... Paid Vacation, Sick, Floating Holidays and Volunteer Time Off * Paid Holidays * Tuition ...

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Volunteer 121 Text Chat information

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How much do volunteer 121 text chat jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for volunteer 121 text chat in the United States is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What is the difference between Volunteer 121 Text Chat vs Customer Support Representative?

AspectVolunteer 121 Text ChatCustomer Support Representative
CredentialsNone required, often high school diploma or equivalentHigh school diploma or equivalent; sometimes post-secondary education
Work EnvironmentRemote, online chat platformOffice or remote, phone and online support
Industry UsageNon-profit, volunteer-based servicesCorporate, retail, tech, and service industries
Primary TasksProviding empathetic support via text chatHandling customer inquiries and resolving issues

Volunteer 121 Text Chat roles focus on providing support through online chat platforms, often on a volunteer basis, with minimal credentials required. Customer Support Representatives typically work in corporate settings, handling customer inquiries via chat or phone, often requiring specific training or experience. Both roles involve communication skills but differ mainly in their employment type and industry focus.

How do I become a text chat agent?

To become a Volunteer 121 Text Chat agent, you typically need to complete an application process, which may include training on communication skills and platform use. Strong written communication, empathy, and the ability to handle sensitive topics are important, and some roles may require background checks or specific availability. Once accepted, you will usually undergo training before starting to assist users via text chat.

Is paid chatting a legitimate job?

Paid chatting jobs, including roles like Volunteer 121 Text Chat, are legitimate if offered by reputable organizations and comply with employment laws. These jobs typically involve providing support or companionship through online messaging and may be paid hourly or per session. It is important to verify the legitimacy of the employer and understand the job requirements before accepting such roles.
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Volunteer 121 Text Chat jobs near you
Volunteer

Volunteer

Crisis Support Services of Alameda County

Oakland, CA • On-site

Full-time

Posted 25 days ago

Job description

Volunteer
Department: Crisis Services
Employment Type: Volunteer
Location: Oakland, CA
Description
The purpose of the volunteer position is to answer calls or text/chat conversations from community members seeking support.
Key Responsibilities
This role will support the Crisis Line or the Text Line by providing service on one 4-hour shift per week for a period of at least 365 days. This role is responsible for upholding standards of care for Crisis Support Services of Alameda County and all of its associated partner agencies and accrediting bodies by providing call (or chat-and-text) -based crisis counseling with a focus on suicide prevention. This role will collaborate with team members on a weekly shift via video and chat, maintain thorough documentation of contact with clients, and simultaneously utilize multiple tools to meet the needs of callers (or texters) and their shift.
Skills, Knowledge, and Expertise
Strong verbal and written communication skills, desire for and openness to receiving constructive feedback, ability to learn and navigate multiple web-based platforms simultaneously, flexibility in adapting to changing needs of each shift, willingness to engage in self-reflective work, timely adherence to deadlines, commitment to displaying empathy and attunement along with effective engagement/connection skills toward callers (or texters). Demonstration of respect for individuals and cultural responsiveness for callers/texters and folks working at our agency as staff and volunteers.
Each application is read and reviewed by human beings! Please avoid using A.I. when answering application questions. We ask for these application materials so that we can get to know each individual applicant better. We've heard enough from artificial intelligence language models and want to hear your voice. For this role, evident use of A.I. in your application decreases your likelihood of being selected to move forward in the application process.
Training Schedule
Our third training cohort of 2026 is taking place in July and applications for that cohort have now closed. Any applications submitted after May 18 will be considered for 2026 Q4 beginning in October 2026.
Please review the schedule (linked in the document below) for the October 2026 cohort before applying.
Training cohorts for 2026 will take place as follows:
Q4: Training starts in October and ends in December
Deadline to apply for 2026 Q4 (October-December) is August 3, 2026
View all 2026 training dates here

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