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Volunteer 121 Text Chat Jobs (NOW HIRING)

Common Ground

988 Crisis Specialist

Pontiac, MI

Communication may include calls, text, and/or chat * Offer information on available resources like ... High School Diploma or GED equivalent * 6 months of work or volunteer experience in a mental health ...

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

Communication may include calls, text, and/or chat * Offer information on available resources like ... High School Diploma or GED equivalent * 6 months of work or volunteer experience in a mental health ...

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

Communication may include calls, text, and/or chat * Offer information on available resources like ... High School Diploma or GED equivalent * 6 months of work or volunteer experience in a mental health ...

Common Ground

988 Crisis Specialist

Pontiac, MI

$21/hr

Communication may include calls, text, and/or chat * Offer information on available resources like ... High School Diploma or GED equivalent * 6 months of work or volunteer experience in a mental health ...

Scotsman Ice

Field Support Technician

Vernon Hills, IL

$19.25 - $26.25/hr

Voluntary benefit offerings: * Medical insurance through Blue Cross Blue Shield * PPO and HDHP with ... Provides technical support to customers by phone, text, chat and logs information for each call in ...

Wings Credit Union

Phone Specialist Bilingual

Tempe, AZ · On-site

$20 - $22/hr

... phone, text, chat, video chat and other lines of communication. * Perform routine tasks such as ... Paid Vacation, Sick, Floating Holidays and Volunteer Time Off * Paid Holidays * Tuition ...

Common Ground

MiCAL 988 Crisis Specialist

Pontiac, MI · On-site

$21/hr

Minimum 1 year of work or volunteer experience in a mental health/crisis services field, or ... Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or ...

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All JobsVolunteer 121 Text Chat Jobs

Volunteer 121 Text Chat information

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$8

$19

$33

How much do volunteer 121 text chat jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for volunteer 121 text chat in the United States is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What is the difference between Volunteer 121 Text Chat vs Customer Support Representative?

AspectVolunteer 121 Text ChatCustomer Support Representative
CredentialsNone required, often high school diploma or equivalentHigh school diploma or equivalent; sometimes post-secondary education
Work EnvironmentRemote, online chat platformOffice or remote, phone and online support
Industry UsageNon-profit, volunteer-based servicesCorporate, retail, tech, and service industries
Primary TasksProviding empathetic support via text chatHandling customer inquiries and resolving issues

Volunteer 121 Text Chat roles focus on providing support through online chat platforms, often on a volunteer basis, with minimal credentials required. Customer Support Representatives typically work in corporate settings, handling customer inquiries via chat or phone, often requiring specific training or experience. Both roles involve communication skills but differ mainly in their employment type and industry focus.

How do you become a volunteer 121 text chat agent?

To become a volunteer 121 text chat agent, you typically need to complete an application process that includes training on active listening and crisis intervention skills. Volunteers usually undergo background checks and training sessions before starting, and must commit to a scheduled availability to provide support via text chat platforms.
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Volunteer 121 Text Chat jobs near you
Infographic showing various Volunteer 121 Text Chat job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $39,804 per year, or $19.1 per hour.

Volunteer

Crisis Support Services of Alameda County

Oakland, CA

Full-time

Re-posted 20 days ago

Job description

The purpose of the volunteer position is to answer calls or text/chat conversations from community members seeking support.
This role will support the Crisis Line or the Text Line by providing service on one 4-hour shift per week for a period of at least 365 days. This role is responsible for upholding standards of care for Crisis Support Services of Alameda County and all of its associated partner agencies and accrediting bodies by providing call (or chat-and-text) -based crisis counseling with a focus on suicide prevention. This role will collaborate with team members on a weekly shift via video and chat, maintain thorough documentation of contact with clients, and simultaneously utilize multiple tools to meet the needs of callers (or texters) and their shift.
Strong verbal and written communication skills, desire for and openness to receiving constructive feedback, ability to learn and navigate multiple web-based platforms simultaneously, flexibility in adapting to changing needs of each shift, willingness to engage in self-reflective work, timely adherence to deadlines, commitment to displaying empathy and attunement along with effective engagement/connection skills toward callers (or texters). Demonstration of respect for individuals and cultural responsiveness for callers/texters and folks working at our agency as staff and volunteers.

Applicant A.I. Disclaimer
Each application is read and reviewed by human beings! Please avoid using A.I. when answering application questions. We ask for these application materials so that we can get to know each individual applicant better. We've heard enough from artificial intelligence language models and want to hear your voice. For this role, evident use of A.I. in your application decreases your likelihood of being selected to move forward in the application process.
Our last training cohort of 2026 is taking place in October and applications for that cohort have now closed. Any applications submitted after August 3rd will be considered for our next training cohort, with a likely start date of January 2027.

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