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Permanent 121 Text Chat information

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$18

$21

How much do permanent 121 text chat jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for permanent 121 text chat in the United States is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.39 per hour, depending on experience, location, and employer.

What is the difference between Permanent 121 Text Chat vs Customer Service Representative?

AspectPermanent 121 Text ChatCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat communicationHigh school diploma or equivalent; customer service training
Work EnvironmentRemote, online chat platformCall centers, retail, or office settings
Industry UsageOnline companies, tech support, e-commerceRetail, telecom, banking
Search & ComparisonOften searched for remote chat jobsCommon customer service roles

Permanent 121 Text Chat roles focus on online communication via chat platforms, often remote, requiring specific training. Customer Service Representatives may work in person or over the phone, with broader industry applications. Both roles involve assisting customers but differ mainly in communication channels and work settings.

More about Permanent 121 Text Chat jobs
What cities are hiring for Permanent 121 Text Chat jobs? Cities with the most Permanent 121 Text Chat job openings:
What are the most commonly searched types of 121 Text Chat jobs? The most popular types of 121 Text Chat jobs are:
What states have the most Permanent 121 Text Chat jobs? States with the most job openings for Permanent 121 Text Chat jobs include:
What job categories do people searching Permanent 121 Text Chat jobs look for? The top searched job categories for Permanent 121 Text Chat jobs are:
Permanent 121 Text Chat jobs near you
Infographic showing various Permanent 121 Text Chat job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 53% Full Time, 5% Part Time, and 40% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $38,147 per year, or $18.3 per hour.

MiCAL Crisis Specialist - Frontline Strong

Common Ground

Pontiac, MI

$21/hr

Part-time

PTO

Posted 11 days ago

Job description

Job Title: MiCAL Crisis Specialist – Frontline Strong
Base Pay: $21 hourly
Part-Time Shifts: 

12:00 am - 8:00 am
Week 1: Tuesday, Saturday
Week 2: Sunday, Thursday

8:00 am - 4:00 pm 
Week 1: Tuesday, Saturday
Week 2: Sunday, Thursday

About you:
The ideal MiCAL Crisis Specialist – Frontline Strong is a strong, self-driven, dedicated individual who works fully remote supporting First Responders. If you are self-disciplined to work from home and wish to serve First Responders, we invite you to apply!
About us: 
Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness, and more.
Day in the Life 
  • Provide support to first responders
  • Login to helpline applications
  • Accept incoming calls, chats and/or texts of a varying crisis nature
  • Provide information on resources (i.e. homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.)
  • Address callers experiencing crisis and utilize de-escalation techniques
  • Document each encounter while in-call
  • Communicate with the Frontline Strong Manager and other MiCAL staff in order to receive or provide support
  • Maintain high level confidentiality while performing all duties
  • Perform other duties as assigned
What you need to apply
  • Permanent year-round Michigan residency
  • High School Diploma or GED equivalent
  • Experience as a First Responder and early-stage events for protection and preservation of life, property, evidence, and/or the environment (law enforcement officer, safety officer, paramedic, EMT, firefighter, etc.)
  • Minimum 1 year experience in mental health, substance use, and/or crisis work
  • At-home high speed internet on a private network
  • A private, HIPAA compliant, dedicated office space
What makes us different
  • Non-Profit mission-driven, person-focused environment
  • Opportunity for professional growth
  • Team oriented environment
  • An organizational culture of mental and behavioral health support for all
For your hard work
  • Generous Paid Time Off
  • Shift premiums
  • Employer-sponsored benefit and wellness plans (including 16% fringe pay. Calm App, etc.)
  • Competitive wages
Our Mission
Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.
 
Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.
 
View full Job Description: MiCAL Crisis Specialist - Frontline Strong
Find out more at https://commongroundhelps.org 

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