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Text Chat Line Jobs (NOW HIRING)

Support After Abortion Inc

Be Seen First

Support & Communications Manager

Greenville, SC · On-site

$40K - $50K/yr

The first half of this role is grounded in direct client support through the After Abortion Line -- responding to people reaching out by text, chat, email, and phone with warmth, patience, and a ...

Support After Abortion Inc

Be Seen First

Support & Communications Manager

Greenville, SC · On-site

$40K - $50K/yr

The first half of this role is grounded in direct client support through the After Abortion Line -- responding to people reaching out by text, chat, email, and phone with warmth, patience, and a ...

Heartland Bank and Trust Company

$19.47 - $21.86/hr

Text "2665" to (309) 322-9911 to apply. Wage Range: Min: $17.08, Mid: $19.47, Max: $21.86 A Brief ... e-mail, and chat line. The goal of this position is to retain and enhance existing customer ...

Heartland Bank and Trust Company

$19.47 - $21.86/hr

Text "2659" to (309) 322-9911 to apply. Wage Range: Min: $17.08, Mid: $19.47, Max: $21.86 A Brief ... e-mail, and chat line. The goal of this position is to retain and enhance existing customer ...

Heartland Bank and Trust Company

$19.47 - $21.86/hr

Text "2658" to (309) 322-9911 to apply. Wage Range: Min: $17.08, Mid: $19.47, Max: $21.86 A Brief ... e-mail, and chat line. The goal of this position is to retain and enhance existing customer ...

Heartland Bank and Trust Company

$19.47 - $21.86/hr

Text "2664" to (309) 322-9911 to apply. Wage Range: Min: $17.08, Mid: $19.47, Max: $21.86 A Brief ... e-mail, and chat line. The goal of this position is to retain and enhance existing customer ...

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All JobsText Chat Line Jobs

Text Chat Line information

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$10

$18

$25

How much do text chat line jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for text chat line in the United States is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Text Chat Line vs Customer Service Representative?

AspectText Chat LineCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or higher; communication and problem-solving skills
Work EnvironmentRemote, online chat platformOffice or remote, phone and in-person interactions
Industry UsageCustomer support, entertainment, adult servicesRetail, telecom, banking, and other sectors
Search & Comparison IntentUnderstanding online chat support rolesCustomer service careers and roles

The main difference between a Text Chat Line and a Customer Service Representative is the work environment and communication method. Text Chat Lines primarily involve online, text-based interactions often in specific industries like entertainment or adult services. Customer Service Representatives typically work in various industries providing support via phone, email, or in person. Both roles require strong communication skills, but the setting and nature of interactions differ significantly.

What are the key skills and qualifications needed to thrive as a text chat line operator?

To thrive as a Text Chat Line Operator, you need strong written communication skills, excellent grammar, and fast, accurate typing, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, customer relationship management (CRM) systems, and basic troubleshooting tools is typically required. Outstanding soft skills include empathy, discretion, and the ability to multitask in high-pressure scenarios. These skills are essential for delivering effective, timely support while maintaining professionalism and customer satisfaction in a digital environment.

How do I become a text chat line agent?

To become a text chat line agent, you typically need to be at least 18 years old, pass a background check, and complete training on communication skills and platform policies. Many companies require a reliable internet connection, a quiet environment, and good written communication skills. Applying through company websites or job boards and demonstrating professionalism can help you secure a position.

What are some common challenges faced by text chat line agents, and how can they be addressed?

Text chat line agents often face challenges such as handling multiple conversations simultaneously, managing difficult or upset customers, and maintaining a professional tone in written communication. To address these challenges, agents can benefit from strong multitasking skills, effective use of canned responses where appropriate, and ongoing training in conflict resolution and customer service best practices. Additionally, collaborating closely with supervisors and team members can provide valuable support and ensure consistent, high-quality service.

What is a text chat line?

Text chat line jobs involve providing customer support, information, or companionship through text-based conversations. Employees typically respond to clients' questions, offer guidance, or simply engage in friendly chat via online platforms or SMS. These positions are popular for their flexible hours and remote work options, often requiring strong communication skills and the ability to type quickly. Some text chat line jobs may focus on adult conversations, while others are strictly professional or customer service-oriented.
More about Text Chat Line jobs
What states have the most Text Chat Line jobs? States with the most job openings for Text Chat Line jobs include:
What job categories do people searching Text Chat Line jobs look for? The top searched job categories for Text Chat Line jobs are:
Text Chat Line jobs near you
Infographic showing various Text Chat Line job openings in the United States as of July 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,816 per year, or $18.7 per hour.

Volunteer

Crisis Support Services of Alameda County

Oakland, CA

Other

Re-posted 10 days ago

Job description

The purpose of the volunteer position is to answer calls or text/chat conversations from community members seeking support.
This role will support the Crisis Line or the Text Line by providing service on one 4-hour shift per week for a period of at least 365 days. This role is responsible for upholding standards of care for Crisis Support Services of Alameda County and all of its associated partner agencies and accrediting bodies by providing call (or chat-and-text) -based crisis counseling with a focus on suicide prevention. This role will collaborate with team members on a weekly shift via video and chat, maintain thorough documentation of contact with clients, and simultaneously utilize multiple tools to meet the needs of callers (or texters) and their shift.
Strong verbal and written communication skills, desire for and openness to receiving constructive feedback, ability to learn and navigate multiple web-based platforms simultaneously, flexibility in adapting to changing needs of each shift, willingness to engage in self-reflective work, timely adherence to deadlines, commitment to displaying empathy and attunement along with effective engagement/connection skills toward callers (or texters). Demonstration of respect for individuals and cultural responsiveness for callers/texters and folks working at our agency as staff and volunteers.

Applicant A.I. Disclaimer
Each application is read and reviewed by human beings! Please avoid using A.I. when answering application questions. We ask for these application materials so that we can get to know each individual applicant better. We've heard enough from artificial intelligence language models and want to hear your voice. For this role, evident use of A.I. in your application decreases your likelihood of being selected to move forward in the application process.
Our third training cohort of 2026 is taking place in July and applications for that cohort have now closed. Any applications submitted after May 18 will be considered for 2026 Q4 beginning in October 2026.
Please review the schedule (linked in the document below) for the October 2026 cohort before applying.
Training cohorts for 2026 will take place as follows:
Q4: Training starts in October and ends in December
Deadline to apply for 2026 Q4 (October-December) is August 3, 2026
View all 2026 training dates here

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