ZipRecruiter

Log In

1

Text Chat Line Jobs (NOW HIRING)

Common Ground

988 Crisis Specialist

Pontiac, MI

$21/hr

Communication may include calls, text, and/or chat * Offer information on available resources like ... Collaborate with Shift Supervisors and other crisis line staff to provide or receive support

Common Ground

988 Crisis Specialist

Pontiac, MI · On-site +1

$21/hr

Communication may include calls, text, and/or chat * Offer information on available resources like ... Collaborate with Shift Supervisors and other crisis line staff to provide or receive support

Heartland Bank and Trust Company

$19.47 - $21.86/hr

Text "2665" to (309) 322-9911 to apply. Wage Range: Min: $17.08, Mid: $19.47, Max: $21.86 A Brief ... e-mail, and chat line. The goal of this position is to retain and enhance existing customer ...

Heartland Bank and Trust Company

$19.47 - $21.86/hr

Text "2701" to (309) 322-9911 to apply. Wage Range: Min: $17.08, Mid: $19.47, Max: $21.86 A Brief ... e-mail, and chat line. The goal of this position is to retain and enhance existing customer ...

Cargill

Liquid Line Operator

Monticello, MN · On-site

$23.35/hr

... role: chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196 ... Start up and shut down of a production line, making mechanical adjustments and troubleshooting ...

Cargill

Liquid Line Operator

Monticello, MN · On-site

$23.35/hr

... role: chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196 ... Start up and shut down of a production line, making mechanical adjustments and troubleshooting ...

Cargill

Packaging Line Operator

Sidney, OH · On-site

$27/hr

... chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196 ... Perform line changeovers as needed * Change parts and pieces needed to go from one product to ...

Cargill

Packaging Line Operator

Sidney, OH · On-site

$27/hr

... chat with our recruiting assistant Ana at careers.cargill.com or text CargillJobs to 60196 ... Perform line changeovers as needed * Change parts and pieces needed to go from one product to ...

Scotsman Ice

Field Support Technician

Vernon Hills, IL · On-site

$19.25 - $26.25/hr

... Line. Function as a Field Service Representative in the field when required, and participate in the following activities: Provides technical support to customers by phone, text, chat and logs ...

Scotsman Ice

Refrigeration Technical Support

Vernon Hills, IL · On-site

$36K - $45K/yr

... Line. Function as a Field Service Representative in the field when required, and participate in the following activities: Provides technical support to customers by phone, text, chat and logs ...

previous pagenext page

Showing results 21-40

All JobsText Chat Line Jobs

Text Chat Line information

See salary details

$10

$18

$25

How much do text chat line jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for text chat line in the United States is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.43 per hour, depending on experience, location, and employer.

What is a text chat line?

Text chat line jobs involve providing customer support, information, or companionship through text-based conversations. Employees typically respond to clients' questions, offer guidance, or simply engage in friendly chat via online platforms or SMS. These positions are popular for their flexible hours and remote work options, often requiring strong communication skills and the ability to type quickly. Some text chat line jobs may focus on adult conversations, while others are strictly professional or customer service-oriented.

What are the key skills and qualifications needed to thrive as a text chat line operator?

To thrive as a Text Chat Line Operator, you need strong written communication skills, excellent grammar, and fast, accurate typing, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, customer relationship management (CRM) systems, and basic troubleshooting tools is typically required. Outstanding soft skills include empathy, discretion, and the ability to multitask in high-pressure scenarios. These skills are essential for delivering effective, timely support while maintaining professionalism and customer satisfaction in a digital environment.

What are some common challenges faced by text chat line agents, and how can they be addressed?

Text chat line agents often face challenges such as handling multiple conversations simultaneously, managing difficult or upset customers, and maintaining a professional tone in written communication. To address these challenges, agents can benefit from strong multitasking skills, effective use of canned responses where appropriate, and ongoing training in conflict resolution and customer service best practices. Additionally, collaborating closely with supervisors and team members can provide valuable support and ensure consistent, high-quality service.

What is the difference between Text Chat Line vs Customer Service Representative?

AspectText Chat LineCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or higher; communication and problem-solving skills
Work EnvironmentRemote, online chat platformOffice or remote, phone and in-person interactions
Industry UsageCustomer support, entertainment, adult servicesRetail, telecom, banking, and other sectors
Search & Comparison IntentUnderstanding online chat support rolesCustomer service careers and roles

The main difference between a Text Chat Line and a Customer Service Representative is the work environment and communication method. Text Chat Lines primarily involve online, text-based interactions often in specific industries like entertainment or adult services. Customer Service Representatives typically work in various industries providing support via phone, email, or in person. Both roles require strong communication skills, but the setting and nature of interactions differ significantly.

More about Text Chat Line jobs

What states have the most Text Chat Line jobs?

States with the most job openings for Text Chat Line jobs include:

What job categories do people searching Text Chat Line jobs look for?

The top searched job categories for Text Chat Line jobs are:

Text Chat Line jobs near you
Infographic showing various Text Chat Line job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $38,816 per year, or $18.7 per hour.

988 Crisis Specialist

Common Ground

Pontiac, MI

$21/hr

Full-time, Part-time

PTO

Posted 27 days ago

Job description

Job Title: 988 Crisis Specialist

Base Pay: $21 hourly + shift differentials

Various Full-Time & Part-Time Shifts Available

 

About you:

The ideal Crisis Specialist is a strong, self-driven, dedicated individual who works fully remote helping individuals in crisis. If you are self-disciplined to work from home and wish to serve those in crisis, we invite you to apply!

About us:

Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.

Day in the Life

  • Provide crisis support to individuals contacting the National Suicide Prevention helpline and 988 helpline
    • Login to helpline applications
    • Respond to incoming contacts of varying crisis nature. Communication may include calls, text, and/or chat
    • Offer information on available resources like homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.
    • Employ de-escalation techniques to assist individuals in crisis
    • Coordinate with EMS or police to complete active rescue as needed
    • Communicate effectively with individuals in real time while simultaneously documenting the interaction accurately in required systems.
    • Conduct follow-ups to ensure successful access to services
    • Collaborate with Shift Supervisors and other crisis line staff to provide or receive support
    • Maintain high level confidentiality while performing all duties
    • Uphold strict confidentiality in all tasks performed

What you need to apply

    • High School Diploma or GED equivalent
    • 6 months of work or volunteer experience in a mental health/crisis services field, or equivalent education/training
    • At-home high speed internet on a private network
    • A private, HIPAA compliant, dedicated office space

What makes us different

    • Non-Profit mission-driven, person-focused environment
    • 100-hour Crisis Intervention training
    • Opportunity for professional growth
    • Team oriented environment
    • An organizational culture of mental and behavioral health support for all

For your hard work

    • Generous Paid Time Off
    • Shift premiums
    • Employer sponsored benefit and wellness plans (including Benefit Dollars equal to 16% of base pay, Calm App, etc.)
    • Competitive wages

Our Mission

Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors.

Find out more at https://commongroundhelps.org 

View the full job description here: 988 Crisis Specialist Job Description.pdf

Apply