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Text Chat Line Jobs (NOW HIRING)

Scotsman Ice

Field Support Technician

Vernon Hills, IL · On-site

$19.25 - $26.25/hr

... Line. Function as a Field Service Representative in the field when required, and participate in the following activities: Provides technical support to customers by phone, text, chat and logs ...

Opportunityalliance

$23/hr

You will learn how to answer calls and text/chat messages on the crisis line, with the option to do all of this remotely! You will have opportunities for growth and development, and the skills you ...

HeartLine, Inc.

211 Call Specialist

Oklahoma City, OK · On-site

$13 - $14/hr

... phone, text, chat and email in a 24/7 call center setting. Provide individuals with crisis de ... Identify line of business and log accordingly. * Assess contact's needs or situation using ...

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All JobsText Chat Line Jobs

Text Chat Line information

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How much do text chat line jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for text chat line in the United States is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $20.43 per hour, depending on experience, location, and employer.

What is the difference between Text Chat Line vs Customer Service Representative?

AspectText Chat LineCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or higher; communication and problem-solving skills
Work EnvironmentRemote, online chat platformOffice or remote, phone and in-person interactions
Industry UsageCustomer support, entertainment, adult servicesRetail, telecom, banking, and other sectors
Search & Comparison IntentUnderstanding online chat support rolesCustomer service careers and roles

The main difference between a Text Chat Line and a Customer Service Representative is the work environment and communication method. Text Chat Lines primarily involve online, text-based interactions often in specific industries like entertainment or adult services. Customer Service Representatives typically work in various industries providing support via phone, email, or in person. Both roles require strong communication skills, but the setting and nature of interactions differ significantly.

What are the key skills and qualifications needed to thrive as a text chat line operator?

To thrive as a Text Chat Line Operator, you need strong written communication skills, excellent grammar, and fast, accurate typing, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, customer relationship management (CRM) systems, and basic troubleshooting tools is typically required. Outstanding soft skills include empathy, discretion, and the ability to multitask in high-pressure scenarios. These skills are essential for delivering effective, timely support while maintaining professionalism and customer satisfaction in a digital environment.

How do I become a text chat line agent?

To become a text chat line agent, you typically need to be at least 18 years old, pass a background check, and complete training on communication skills and platform policies. Many companies require a reliable internet connection, a quiet environment, and good written communication skills. Applying through company websites or job boards and demonstrating professionalism can help you secure a position.

What are some common challenges faced by text chat line agents, and how can they be addressed?

Text chat line agents often face challenges such as handling multiple conversations simultaneously, managing difficult or upset customers, and maintaining a professional tone in written communication. To address these challenges, agents can benefit from strong multitasking skills, effective use of canned responses where appropriate, and ongoing training in conflict resolution and customer service best practices. Additionally, collaborating closely with supervisors and team members can provide valuable support and ensure consistent, high-quality service.

What is a text chat line?

Text chat line jobs involve providing customer support, information, or companionship through text-based conversations. Employees typically respond to clients' questions, offer guidance, or simply engage in friendly chat via online platforms or SMS. These positions are popular for their flexible hours and remote work options, often requiring strong communication skills and the ability to type quickly. Some text chat line jobs may focus on adult conversations, while others are strictly professional or customer service-oriented.
More about Text Chat Line jobs
What states have the most Text Chat Line jobs? States with the most job openings for Text Chat Line jobs include:
What job categories do people searching Text Chat Line jobs look for? The top searched job categories for Text Chat Line jobs are:
Text Chat Line jobs near you
Infographic showing various Text Chat Line job openings in the United States as of July 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,816 per year, or $18.7 per hour.

CUSTOMER CARE COORDINATOR (9:30am-6pm)

SG Homecare

San Bernardino, CA • On-site

$18.50 - $24.25/hr

Other

Posted 4 days ago

Job description

Customer Care Coordinator

The Customer Care Coordinator will be responsible for providing front-line support to all of our referral sources and customers. The position requires you to provide exceptional customer service while handling a high volume of customer orders/calls. The Customer Care Representative will need to have the ability to multi-task, be detail oriented, and well-organized, as the position requires a lot of follow-ups to be able to complete the orders/calls.

Essential Job Functions:

  • Receive incoming orders/communication via fax, email, or other platforms from referral sources and customers.
  • Answering the high volume of incoming telephone calls from referral sources and customers.
  • Welcome patients, visitors, and vendors upon arrival at the office.
  • Answer patient questions, monitor the logbook, ensuring lobby is well maintained.
  • Handles inbound and outbound communications (calls, emails, fax, text).
  • Create and process orders based on incoming telephone inquiries and faxes
  • Utilize technology initiatives and platforms, such as (but not limited to) HIPAA-compliant text, chat features, and other communication avenues as established by the company.
  • Verify insurance eligibility and coverage.
  • Provide exceptional customer service while speaking on the phone.
  • Complete member intake, create and schedule orders accurately based on established quality assurance standards.
  • Ensure data is entered accurately and in a time-sensitive manner.
  • Inform patients and collect applicable copays, deductibles, and balances.
  • Inform patients about financial obligations and purchase vs. rental options.
  • Completely document patients' accounts with proper notes and account updates.
  • Follow up on all open tasks in a timely manner.
  • Maintains working knowledge of current home care products and services offered by Stance Health Solutions and all applicable insurance guidelines regarding eligibility for coverage and reimbursement.
  • Adhere to all applicable guidelines, including HIPAA, OSHA requirements, and account sensitivity.
  • Work with patients, insurance companies, payors, and physicians to ensure all documentation is received.
  • Adhere to the policies and procedures of the company and processes set forth by the Customer Care leadership.
  • Must participate in mandatory on-call and call-back programs to respond to emergencies.
  • Perform other related tasks as required.

Requirements

Minimum Qualifications:

  • High school diploma or equivalent required.
  • Minimum two years' experience in customer service preferred.
  • At least one year of Call Center or medical / healthcare environment experience preferred.
  • Excellent listening skills and communication in an empathetic manner.
  • Able to operate office equipment including computers and supporting words. processing, spreadsheets, and database applications. Working knowledge of Microsoft Office (i.e. Word, Excel, Outlook).
  • Ability to communicate professionally and tactfully, both orally and in writing.
  • Knowledge of major insurance carrier reimbursement guidelines and eligibility coverage is a plus.
  • Ability to work in a fast-paced environment, multitasking while keeping the focus on the customer.
  • Must be available for work evenings, weekends, and holidays if needed.

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