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Voip Project Manager Jobs in Indiana (NOW HIRING)

Joink CTI

VOIP Systems Technician

Terre Haute, IN · On-site

... managed services clients. This position provides remote and onsite technical support, resolves ... and onboarding projects. * Coordinate with carriers, internet service providers, and ...

Joink

VOIP Systems Technician

Terre Haute, IN · On-site

... managed services clients. This position provides remote and onsite technical support, resolves ... and onboarding projects. * Coordinate with carriers, internet service providers, and ...

Joink

VOIP Systems Technician

Terre Haute, IN

... managed services clients. This position provides remote and onsite technical support, resolves ... and onboarding projects. * Coordinate with carriers, internet service providers, and ...

koch

Technician 1

Evansville, IN · On-site

Project Manager Full-Time, Hourly, Non-Exempt with Full Benefit Package including 401k Primary Role ... VOIP, SIP, computer and networking systems. The Technician is responsible for installing and ...

TEKsystems

Cable Technician

New Carlisle, IN

$22/hr

Collaborate closely with team members, project managers, and customers to ensure successful project ... Exposure to network infrastructure, telecommunications equipment, VoIP systems, or related ...

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Voip Project Manager information

What are some common challenges faced by VoIP project managers during the implementation phase, and how can they be addressed?

VoIP Project Managers often encounter challenges such as integrating new VoIP systems with existing infrastructure, ensuring network reliability, and managing user adoption. These issues can be addressed by conducting thorough assessments of current systems, collaborating closely with IT and network teams, and providing comprehensive training to end-users. Proactively identifying potential compatibility or bandwidth issues and maintaining clear communication with stakeholders are also crucial for a smooth implementation.

What are the key skills and qualifications needed to thrive as a VoIP project manager, and why are they important?

To thrive as a VoIP Project Manager, you need strong project management skills, knowledge of VoIP technologies, and a background in IT or telecommunications, often supported by a bachelor’s degree and PMP or similar certification. Familiarity with project management software (like MS Project or Jira), VoIP platforms (such as Cisco, Avaya, or Asterisk), and network management tools is typically required. Excellent communication, leadership, and problem-solving abilities help you coordinate cross-functional teams and manage stakeholder expectations. These skills and qualifications are essential for delivering reliable, on-time VoIP implementations that meet both technical requirements and business goals.

What is the difference between Voip Project Manager vs Network Engineer?

AspectVoip Project Manager

The Voip Project Manager oversees the planning, execution, and delivery of Voip communication projects, focusing on coordination, client communication, and project timelines. A Network Engineer designs, implements, and maintains network infrastructure, including Voip systems, with technical expertise in network protocols and hardware. While both roles may require certifications like Cisco or CompTIA, the Voip Project Manager emphasizes project management skills, whereas the Network Engineer focuses on technical network skills. They often work together in organizations that deploy Voip solutions, but their core responsibilities differ significantly.

What does a VoIP project manager do?

A VoIP Project Manager is responsible for overseeing the planning, implementation, and maintenance of Voice over Internet Protocol (VoIP) systems within an organization. They coordinate between technical teams, vendors, and stakeholders to ensure that VoIP solutions meet business requirements, are delivered on time, and function efficiently. Their duties include managing budgets, timelines, and resources, as well as troubleshooting issues and ensuring the security and reliability of communication networks. The role often requires a mix of technical knowledge and strong project management skills.

What are popular job titles related to Voip Project Manager jobs in Indiana?

For Voip Project Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Voip Project Manager jobs in Indiana look for?

The top searched job categories for Voip Project Manager jobs in Indiana are:

What cities in Indiana are hiring for Voip Project Manager jobs?

Cities in Indiana with the most Voip Project Manager job openings:

Voip Project Manager jobs near you
Infographic showing various Voip Project Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

VOIP Systems Technician

Joink CTI

Terre Haute, IN • On-site

Full-time

Posted 20 days ago

Job description

Job Type
Full-time
Description
Position Summary
The VOIP Systems Technician is responsible for deploying, supporting, troubleshooting, and maintaining VOIP and Unified Communications solutions for multiple managed services clients. This position provides remote and onsite technical support, resolves telecommunications issues, manages system configurations, and ensures service delivery meets established Service Level Agreements (SLAs). The technician will work closely with clients, carriers, vendors, and internal engineering teams to deliver reliable voice communication services and exceptional customer experiences.
Essential Duties and Responsibilities
  • Provide Tier I and Tier II support for hosted, cloud-based, and on-premise VOIP environments.
  • Troubleshoot voice quality issues including latency, jitter, packet loss, one-way audio, and call routing failures.
  • Configure and maintain VOIP platforms, SIP trunks, PBX systems, Teams Phone, call queues, auto attendants, hunt groups, voicemail, and user extensions.
  • Respond to and resolve client service requests through the MSP ticketing system.
  • Meet or exceed established service level agreements (SLAs) for response and resolution times.
  • Perform moves, adds, changes, and deletions (MACDs) for client phone systems.
  • Assist with VOIP deployments, upgrades, migrations, and onboarding projects.
  • Coordinate with carriers, internet service providers, and telecommunications vendors to resolve service issues.
  • Work with network engineers to identify and resolve network-related voice performance issues.
  • Monitor system alerts and proactively identify service-impacting problems.
  • Document troubleshooting activities, network diagrams, configurations, and client environments.
  • Educate clients on system functionality and best practices.
  • Participate in an on-call support rotation as required.
  • Maintain a high level of customer satisfaction through effective communication and timely issue resolution.

Required Qualifications
Education & Experience
  • Associate degree in Information Technology, Telecommunications, Networking, or related field, or equivalent experience.
  • 2-5 years of experience supporting VOIP or Unified Communications systems.
  • Previous experience in an MSP, telecommunications provider, or customer-facing technical support environment preferred.

Technical Skills
  • Knowledge of:
  • SIP
  • RTP
  • TCP/IP
  • DNS
  • DHCP
  • VLANs
  • QoS
  • Routing and Switching

  • Experience supporting VOIP platforms such as:
  • Microsoft Teams Phone
  • RingCentral
  • Zoom Phone
  • 8x8
  • Mitel
  • Cisco
  • Avaya

  • Experience with SIP trunking and carrier provisioning.
  • Familiarity with network troubleshooting tools and packet analysis.
  • Experience using PSA/ticketing systems such as ConnectWise, Autotask, HaloPSA, or similar.

Core Competencies
  • Customer service orientation.
  • Strong verbal and written communication skills.
  • Ability to explain technical concepts to non-technical users.
  • Exceptional troubleshooting and problem-solving abilities.
  • Strong documentation habits.
  • Ability to manage multiple clients and priorities simultaneously.
  • Self-motivated with the ability to work independently in a fast-paced MSP environment.

Preferred Certifications
  • CompTIA Cloud+
  • CCNP
  • CompTIA VoIP Certification

Success Measures
  • SLA compliance and ticket performance.
  • Client satisfaction scores.
  • First-call resolution rates.
  • Documentation quality and accuracy.
  • Successful implementation and migration projects.
  • Reduction of recurring telecommunications issues.

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