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Voice Process Jobs (NOW HIRING)

Vantage Point

Senior Voice Engineer

Mitchell, SD · On-site +1

Document processes, incidents, and resolutions to support continuous improvement and knowledge ... voice service delivery and project coordination Compensation and Benefits This position offers ...

Procom Consultants Group

Sr Voice Engineer

Durham, NC · On-site

Complies with all standard internal controls and processes. * Delivers results in support of ... Adding voice mail boxes in Avaya Modular Messaging system. * Know how to program and install DS1 ...

Procom Consultants Group

Sr. Voice Engineer

Durham, NC · On-site

Complies with all standard internal controls and processes. * Delivers results in support of ... Adding voice mail boxes in Avaya Modular Messaging system. * Know how to program and install DS1 ...

E*Pro, Inc.

Voice SME

Charlotte, NC · On-site

... business process outsourcing organization that envisioned and pioneered the adoption of the ... Voice Portal (GVP), Nuance speech recognition, grammar development, Text to speech, Nuance ...

Ask IT consulting

Voice Engineer (CUCM)

Lansing, MI

Lansing, Michigan Duration: 12+ Months Function as a member of the Telephony Services IPT team and follow all established processes to deliver, document and support any assigned IPT and VM (voice ...

Vamonos IT LLC

MS Teams Voice Engineer

Alexandria, VA · On-site

About the Role Vamonos IT is seeking an experienced Team Lead, Voice Engineering to lead the design ... Drive operational efficiency through automation, monitoring, and process improvement About Vamonos ...

Procom Services

Sr Voice Engineer

Durham, NC · On-site

Voice Engineer Job Details Demonstrated skills on Avaya systems, which includes. Avaya ... Complies with all standard internal controls and processes. Delivers results in support of ...

Vamonos IT LLC

MS Teams Voice Engineer

Alexandria, VA · On-site

About the Role Vamonos IT is seeking an experienced Team Lead, Voice Engineering to lead the design ... Drive operational efficiency through automation, monitoring, and process improvement About Vamonos ...

Cornerstone Defense

Systems Engineer (Voice)

Dulles, VA · On-site

... process • Provide certificate management support for secure systems • Assist with system upgrades, patching, and configuration • Support new site voice system standups • Support call center ...

Musicologie Indianapolis

Voice Teacher

Carmel, IN · On-site

Private Voice Teacher - Musicologie Carmel You are an expert musician who loves introducing people ... Dedicate yourself wholeheartedly to learning our philosophy of education, curriculum and processes.

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Voice Process information

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$14

$25

$48

How much do voice process jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for voice process in the United States is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $29.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a Voice Process role, and why are they important?

To thrive in a Voice Process role, you need excellent verbal communication skills, active listening abilities, and at least a high school diploma or equivalent qualification. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes language proficiency certifications are commonly required. Patience, problem-solving, and a customer-centric attitude are standout soft skills for this position. These skills are crucial for effectively resolving customer issues, ensuring customer satisfaction, and maintaining professionalism in high-pressure environments.

What are some common challenges faced in a Voice Process role, and how can I prepare for them?

One of the most common challenges in a Voice Process role is managing high call volumes while maintaining excellent customer service and meeting performance targets. You may also encounter difficult customers or need to quickly learn and adapt to new scripts and products. To prepare, focus on developing strong communication and active listening skills, practice staying calm under pressure, and familiarize yourself with common CRM tools. Regular feedback and training are typically provided to help you continuously improve and succeed in this fast-paced environment.

What is the difference between Voice Process vs Customer Support Executive?

AspectVoice ProcessCustomer Support Executive
Primary RoleHandling inbound/outbound calls, resolving customer queriesAssisting customers via calls, emails, or chats, providing solutions
Required SkillsCommunication skills, patience, problem-solvingCommunication skills, product knowledge, empathy
Work EnvironmentCall centers, BPO companiesCall centers, BPOs, customer service departments
CertificationsNot mandatory but preferred certifications in communicationNot mandatory but preferred certifications in communication

Both Voice Process and Customer Support Executive roles involve communication with customers, often in call center environments. While they share similar skills and work settings, Voice Process typically emphasizes handling calls directly related to sales or support, whereas Customer Support Executive may also include email and chat support. Understanding these differences helps job seekers choose the right role based on their skills and preferences.

What is a Voice Process job?

A Voice Process job typically involves handling customer interactions over the phone, either for customer support, sales, or technical assistance. Employees in this role communicate directly with customers to resolve issues, provide information, or process requests. This role is common in call centers and requires strong communication skills, patience, and the ability to think quickly. Voice Process jobs can be inbound (receiving calls) or outbound (making calls), depending on the company's needs. Fluency in the required language and basic computer skills are usually essential.
More about Voice Process jobs
What cities are hiring for Voice Process jobs? Cities with the most Voice Process job openings:
What states have the most Voice Process jobs? States with the most job openings for Voice Process jobs include:
What job categories do people searching Voice Process jobs look for? The top searched job categories for Voice Process jobs are:
Voice Process jobs near you
Infographic showing various Voice Process job openings in the United States as of June 2026, with employment types broken down into 71% Full Time, 22% Part Time, and 7% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $52,986 per year, or $25.5 per hour.
Senior Voice Engineer

Senior Voice Engineer

Vantage Point

Mitchell, SD • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

Job description

Senior Voice Engineer
As a Senior Voice Engineer, you will play a critical role in supporting and optimizing VoIP environments with a strong focus on advanced troubleshooting, incident resolution, and Session Border Controller (SBC) management. You will work closely with cross-functional teams to ensure reliable, high-quality voice services across the network.
Responsibilities
  • Serve as a subject matter expert in VoIP troubleshooting, resolving complex issues related to call quality, SIP signaling, call routing, and service disruptions.
  • Manage, configure, and optimize Session Border Controllers (SBCs) to ensure secure, efficient voice traffic across networks.
  • Perform deep-dive analysis and analysis of voice issues using traces (SIP ladders), and packet captures.
  • Support and maintain VoIP platforms, including IP PBXs, softswitches, and hosted voice solutions.
  • Collaborate with network and operations teams to identify root causes and implement long-term solutions.
  • Implement and maintain voice security best practices, including fraud prevention and SBC policy enforcement.
  • Maintain clear and detailed documentation for troubleshooting procedures, configurations, and known issues.
  • Provide escalation support for critical voice incidents.
  • Work with vendors and carriers to troubleshoot issues.
  • Act as a key point of contact for internal teams and customers, ensuring clear communication of voice service issues, timelines, and resolutions.
  • Support customer onboarding, service activation, and implementation of voice solutions for new and existing clients.
  • Monitor voice service performance and proactively identify opportunities to improve service quality and overall customer experience.
  • Coordinate with cross-functional teams to troubleshoot and resolve complex customer-impacting issues in a timely manner.
  • Assist with project coordination and execution to ensure successful and timely delivery of voice services.
  • Document processes, incidents, and resolutions to support continuous improvement and knowledge sharing.

Qualifications
  • 5+ years of hands-on experience in VoIP engineering and troubleshooting.
  • Strong experience managing and supporting Session Border Controllers (SBCs).
  • Experience with VoIP platforms such as NetSapiens, Ribbon C15, or Metaswitch.
  • Deep understanding of SIP, RTP, and Telcom protocols.
  • Proven ability to analyze SIP traces and debug complex call flows.
  • Experience with hosted PBX and softswitch environments.
  • Class 5 switch translation experience is a plus.
  • Strong analytical and problem-solving skills with a focus on root cause analysis.
  • Excellent communication skills and ability to work cross-functionally.
  • Experience working in customer-facing or cross-functional environments, with the ability to manage multiple priorities while supporting voice service delivery and project coordination

Compensation and Benefits
This position offers competitive pay and an attractive benefits package including medical, dental, vision, life, disability insurance, 401(k), and more.
About Vantage Point Solutions
Vantage Point Solutions was founded in 2002 by a team who believed in putting people - both employees and clients - first. VPS is a customer-focused, technology-driven engineering and consulting firm serving the broadband, power, and financial industries.
We are driven by a commitment to client satisfaction and a culture of teamwork, respect, and collaboration-along with a healthy dose of camaraderie and fun.
Equal Employment Statement
Vantage Point Solutions is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status.

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