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Voice Process Jobs (NOW HIRING)

Hi-Tech Solutions

Network Voice Engineer

Richmond, VA · On-site

Provide team support and process improvements through individual contributions. * Handles escalations * Participate in routine operational meetings * Maintain and update voice network diagrams and ...

Audacy, Inc.

Voice Tracking

Portland, OR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview Job Title: Part-Time Voice Tracker Department: Programming Reporting To: Programming ... Please be aware that Audacy will never ask you to send money at any point during the hiring process.

Audacy, Inc.

Voice Tracking

Portland, OR

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview Job Title: Part-Time Voice Tracker Department: Programming Reporting To: Programming ... Please be aware that Audacy will never ask you to send money at any point during the hiring process.

Audacy, Inc.

Voice Tracking

Portland, OR

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Title: Part-Time Voice Tracker Department: Programming Reporting To: Programming Operations ... Please be aware that Audacy will never ask you to send money at any point during the hiring process.

E*Pro, Inc.

Voice SME

Charlotte, NC · On-site

... business process outsourcing organization that envisioned and pioneered the adoption of the ... Voice Portal (GVP), Nuance speech recognition, grammar development, Text to speech, Nuance ...

Procom Consultants Group

Sr Voice Engineer

Durham, NC · On-site

Complies with all standard internal controls and processes. * Delivers results in support of ... Adding voice mail boxes in Avaya Modular Messaging system. * Know how to program and install DS1 ...

GCyber

Senior Voice Engineer

Scott Air Force Base, IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Tier Senior Voice Engineer is responsible for the Cisco VoIP environment, from Call Manager ... This means you don't have to worry about whether your application process will be fair. We consider ...

Ask IT consulting

Voice Engineer (CUCM)

Lansing, MI · On-site

Lansing, Michigan Duration: 12+ Months Function as a member of the Telephony Services IPT team and follow all established processes to deliver, document and support any assigned IPT and VM (voice ...

GCyber

IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Tier Senior Voice Engineer is responsible for the Cisco VoIP environment, from Call Manager ... This means you don't have to worry about whether your application process will be fair. We consider ...

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All JobsVoice Process Jobs

Voice Process information

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$14

$25

$48

How much do voice process jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for voice process in the United States is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $29.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a voice process role?

To thrive in a Voice Process role, you need excellent verbal communication skills, active listening abilities, and at least a high school diploma or equivalent qualification. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes language proficiency certifications are commonly required. Patience, problem-solving, and a customer-centric attitude are standout soft skills for this position. These skills are crucial for effectively resolving customer issues, ensuring customer satisfaction, and maintaining professionalism in high-pressure environments.

What are some common challenges faced in a voice process role, and how can I prepare for them?

One of the most common challenges in a Voice Process role is managing high call volumes while maintaining excellent customer service and meeting performance targets. You may also encounter difficult customers or need to quickly learn and adapt to new scripts and products. To prepare, focus on developing strong communication and active listening skills, practice staying calm under pressure, and familiarize yourself with common CRM tools. Regular feedback and training are typically provided to help you continuously improve and succeed in this fast-paced environment.

What is the difference between Voice Process vs Customer Support Executive?

AspectVoice ProcessCustomer Support Executive
Primary RoleHandling inbound/outbound calls, resolving customer queriesAssisting customers via calls, emails, or chats, providing solutions
Required SkillsCommunication skills, patience, problem-solvingCommunication skills, product knowledge, empathy
Work EnvironmentCall centers, BPO companiesCall centers, BPOs, customer service departments
CertificationsNot mandatory but preferred certifications in communicationNot mandatory but preferred certifications in communication

Both Voice Process and Customer Support Executive roles involve communication with customers, often in call center environments. While they share similar skills and work settings, Voice Process typically emphasizes handling calls directly related to sales or support, whereas Customer Support Executive may also include email and chat support. Understanding these differences helps job seekers choose the right role based on their skills and preferences.

What is a voice process?

A Voice Process job typically involves handling customer interactions over the phone, either for customer support, sales, or technical assistance. Employees in this role communicate directly with customers to resolve issues, provide information, or process requests. This role is common in call centers and requires strong communication skills, patience, and the ability to think quickly. Voice Process jobs can be inbound (receiving calls) or outbound (making calls), depending on the company's needs. Fluency in the required language and basic computer skills are usually essential.
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What states have the most Voice Process jobs?

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Voice Process jobs near you
Infographic showing various Voice Process job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,986 per year, or $25.5 per hour.

Voice Technician

Competitive Range Solutions, LLC

Arlington, VA

Full-time

Re-posted 26 days ago

Job description

Competitive Range partners with the government to plan and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on challenging, exciting projects in a collaborative, congenial environment.

Competitive Range Solutions requires the expertise of a talented and experienced Voice Technician to assist in the direction and management of the program's executive support group. The candidate must reference their ability and experience working in a Department of Defense (DoD) customer environment and effective integration with a government multi-contractor team.

The Voice Technician is a key member of the Telecommunications and Voice Services team and is responsible for installing, maintaining, and troubleshooting voice communication systems within the organization. This role focuses on ensuring optimal performance and reliability of voice services, adhering to DoD STIG and engineering standards. The Voice Technician must have a solid foundation in telecommunications principles, specifically voice communications, and be committed to maintaining high-security standards and operational efficiency.

Roles and Responsibilities:

  • Install, configure, and maintain voice communications systems, including VoIP and traditional telephony systems, ensuring compliance with DoD STIGs and relevant engineering standards.
  • Perform regular maintenance checks and troubleshoot voice communications systems to resolve issues promptly, minimizing downtime and ensuring continuous service availability.
  • Assist in the documentation and baseline configuration of voice communication assets, ensuring accurate representation and reporting within the DoD-provided system.
  • Provide technical support to users experiencing issues with voice services, working closely with IT support teams and external vendors as needed. Collaborate with network infrastructure teams to ensure seamless integration and operation of voice and data systems.
  • Assist in preparing reports related to voice system installations, maintenance, compliance, and performance.

Qualifications/Experience:

  • Active TS/SCI Clearance
  • Configure, maintain, troubleshoot, and fix issues of the data network and telephony system (ISDN, VoIP, VoSIP, Teleconferencing, Devices, etc.) and associated technologies in conformity with DoD processes and standards.
  • Solid customer service and support skills in a high-visibility environment.
  • The candidate must have fundamental knowledge of the Transmission Control Protocol (TCP)/IP protocol suite and be well-versed in the MAC and IP addresses.
  • Problem analysis and problem-solving.
  • Attention to detail and accuracy.
  • Outstanding mathematics and IT abilities.
  • Proficient in preparing detailed cost estimate reports.
  • Proficient in relevant software tools, including MS Office.

Education/Certifications:

  • Bachelor's Degree in a related technical discipline or the equivalent combination of education, technical training, or work experience (required)
  • One or more of the following active network certifications or related Telephony certifications from Avaya, Nortel, AT&T, etc. (required)
Employment Type: FULL_TIME

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