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Voice Process Jobs in California (NOW HIRING)

Harper

AI Engineer - Voice

San Francisco, CA · On-site

... processing agents handling failed payments, billing updates, and payment plans • Develop ... voice workflows • Build conversation analytics tracking quality metrics, completion rates, and ...

Harper

AI Engineer - Voice

San Francisco, CA · On-site

... processing agents handling failed payments, billing updates, and payment plans • Develop ... voice workflows • Build conversation analytics tracking quality metrics, completion rates, and ...

Harper

AI Engineer - Voice

San Francisco, CA · On-site

... processing agents handling failed payments, billing updates, and payment plans • Develop ... voice workflows • Build conversation analytics tracking quality metrics, completion rates, and ...

Harper

AI Engineer - Voice

San Francisco, CA · On-site

... processing agents handling failed payments, billing updates, and payment plans • Develop ... voice workflows • Build conversation analytics tracking quality metrics, completion rates, and ...

SpaceXAI

Software Engineer - Voice Model

Palo Alto, CA · On-site

$150K - $450K/yr

You will join the Grok Voice Model team to help build the world's best voice AI. We deliver smooth ... We own the full training pipeline: massive data curation, premium audio processing, frontier speech ...

INSPYR Solutions

Voice Designer

Fremont, CA · On-site

$45 - $50/hr

Voice Designer Location: On-site Fremont, CA, Burlingame, CA, or Seattle, WA Duration: 6 months ... Information collected and processed through your application with INSPYR Solutions (including any ...

Pear

Senior Product Engineer

San Francisco, CA · On-site

$130K - $220K/yr

The role spans our entire technical stack - from real-time voice processing to customer-facing dashboards, infrastructure scaling, and product expansion. There will be significant opportunities to ...

Praxis, Inc.

Senior Product Engineer

San Francisco, CA · On-site

$150 - $230/hr

The role spans our entire technical stack - from real-time voice processing to customer-facing dashboards, infrastructure scaling, and product expansion. There will be significant opportunities to ...

Aqua Voice

Design Engineer

San Francisco, CA · On-site

$80 - $120/hr

About Us Aqua Voice is building the voice input layer for the age of AI. We train our own models ... Own the full design process from concept to implementation * Work across desktop, web, and ...

Qualcomm

Voice AI Staff Product Manager

San Diego, CA · On-site

$179.20 - $268.80/hr

The Voice AI Product Manager owns the end-to-end product lifecycle, from concept and definition ... AL/ML pipelines (Speech Recognition, Natural Language Processing, Text-to-Speech) * Low-power ...

Qualcomm

Voice AI Staff Product Manager

San Diego, CA · On-site

The Voice AI Product Manager owns the end-to-end product lifecycle, from concept and definition ... AL/ML pipelines (Speech Recognition, Natural Language Processing, Text-to-Speech) * Low-power ...

SpaceXAI

Software Engineer - Voice Model

Palo Alto, CA · On-site

$150K - $450K/yr

You will join the Grok Voice Model team to help build the world's best voice AI. We deliver smooth ... We own the full training pipeline: massive data curation, premium audio processing, frontier speech ...

SpaceXAI

Software Engineer - Voice Model

Palo Alto, CA

$150K - $450K/yr

You will join the Grok Voice Model team to help build the world's best voice AI. We deliver smooth ... We own the full training pipeline: massive data curation, premium audio processing, frontier speech ...

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All JobsVoice Process JobsVoice Process Jobs in California

Voice Process information

See California salary details

$13

$25

$47

How much do voice process jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for voice process in California is $25.14, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $29.18 per hour, depending on experience, location, and employer.

What is a voice process?

A Voice Process job typically involves handling customer interactions over the phone, either for customer support, sales, or technical assistance. Employees in this role communicate directly with customers to resolve issues, provide information, or process requests. This role is common in call centers and requires strong communication skills, patience, and the ability to think quickly. Voice Process jobs can be inbound (receiving calls) or outbound (making calls), depending on the company's needs. Fluency in the required language and basic computer skills are usually essential.

What are the key skills and qualifications needed to thrive in a voice process role?

To thrive in a Voice Process role, you need excellent verbal communication skills, active listening abilities, and at least a high school diploma or equivalent qualification. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes language proficiency certifications are commonly required. Patience, problem-solving, and a customer-centric attitude are standout soft skills for this position. These skills are crucial for effectively resolving customer issues, ensuring customer satisfaction, and maintaining professionalism in high-pressure environments.

What are some common challenges faced in a voice process role, and how can I prepare for them?

One of the most common challenges in a Voice Process role is managing high call volumes while maintaining excellent customer service and meeting performance targets. You may also encounter difficult customers or need to quickly learn and adapt to new scripts and products. To prepare, focus on developing strong communication and active listening skills, practice staying calm under pressure, and familiarize yourself with common CRM tools. Regular feedback and training are typically provided to help you continuously improve and succeed in this fast-paced environment.

What is the difference between Voice Process vs Customer Support Executive?

AspectVoice ProcessCustomer Support Executive
Primary RoleHandling inbound/outbound calls, resolving customer queriesAssisting customers via calls, emails, or chats, providing solutions
Required SkillsCommunication skills, patience, problem-solvingCommunication skills, product knowledge, empathy
Work EnvironmentCall centers, BPO companiesCall centers, BPOs, customer service departments
CertificationsNot mandatory but preferred certifications in communicationNot mandatory but preferred certifications in communication

Both Voice Process and Customer Support Executive roles involve communication with customers, often in call center environments. While they share similar skills and work settings, Voice Process typically emphasizes handling calls directly related to sales or support, whereas Customer Support Executive may also include email and chat support. Understanding these differences helps job seekers choose the right role based on their skills and preferences.

What are popular job titles related to Voice Process jobs in California?

For Voice Process jobs in California, the most frequently searched job titles are:

What job categories do people searching Voice Process jobs in California look for?

The top searched job categories for Voice Process jobs in California are:

Voice Process jobs near you
Infographic showing various Voice Process job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $52,292 per year, or $25.1 per hour.

AI Engineer - Voice

Harper

San Francisco, CA • On-site

Full-time

Re-posted 16 days ago

Key responsibilities

  • Deploy and transition voice systems to handle thousands of conversations daily, including building outbound prospecting and lead nurturing agents.

  • Scale voice infrastructure to support over 10,000 concurrent calls while maintaining low latency and conversation quality.

  • Integrate telephony services and develop voice workflows, monitoring, and analytics to ensure system performance and effectiveness.

Job description

Job Summary:
Harper is an AI-powered insurance brokerage aiming to transform the commercial insurance market. They are seeking an AI Engineer specializing in voice to architect and deploy voice systems that handle thousands of conversations daily across various functions such as sales and customer service.
Responsibilities:
• Deploy production voice agents within weeks using VAPI or Retell for quick prototyping and immediate business impact
• Transition to custom voice infrastructure with LiveKit and Pipecat as volume scales
• Achieve sub-700ms latency across the entire voice pipeline while maintaining conversation quality
• Scale to 10,000+ concurrent calls with appropriate architecture evolution and optimization
• Integrate telephony at scale with Twilio, Telnyx, and enterprise SIP infrastructure
• Build outbound prospecting agents that identify qualified leads, overcome objections, and book appointments
• Create lead nurturing systems with personalized follow-ups that move prospects through the sales funnel
• Implement predictive dialing and call pacing algorithms for maximum efficiency
• Design qualification workflows that gather key information and route to appropriate human agents
• Develop form-filling agents handling 20-30 minute insurance application conversations
• Build underwriter follow-up systems that collect additional risk information through natural, multi-turn dialogue
• Create document collection workflows guiding customers through providing licenses, photos, and business documentation
• Implement intelligent escalation paths that know when to loop in human underwriters
• Design 24/7 policy servicing agents that explain coverage, generate certificates, and process endorsements
• Build claims intake systems that empathetically gather first notice of loss (FNOL) information
• Create payment processing agents handling failed payments, billing updates, and payment plans
• Develop proactive outreach systems for policy renewals, payment reminders, and important updates
• Create no-code/low-code tools enabling non-technical teams to create and modify voice workflows
• Build conversation analytics tracking quality metrics, completion rates, and customer satisfaction
• Develop A/B testing frameworks for voice personas, prompts, and conversation strategies
• Implement voice agent templates for common insurance workflows
• Create comprehensive monitoring to track latency, accuracy, and conversation outcomes
Qualifications:
Required:
• 5+ years of software engineering experience with at least 3 years deeply focused on voice/audio systems
• Production voice AI experience - you've built and deployed systems handling 10K+ minutes/month
• Hands-on experience with low-code voice platforms like VAPI or Retell for rapid prototyping
• Deep understanding of telephony and media protocols including SIP, RTP, and WebRTC
• Experience with voice orchestration frameworks like LiveKit, Pipecat, Daily, or custom-built solutions
• Advanced audio processing knowledge - you understand VAD, AEC, noise suppression at a technical level
• Proven ability to achieve sub-second latency in production voice systems
• Strong proficiency in Python and TypeScript/Node.js specifically for real-time systems
• Experience with both inbound and outbound calling at scale (1000+ concurrent calls)
• Modern AI provider expertise with OpenAI, Anthropic, Deepgram, ElevenLabs, etc.
• Track record of shipping voice products that directly impact business metrics
• Strong debugging skills for complex, multi-service voice pipelines
• Must be based in San Francisco and work in-office (relocation assistance provided)
Company:
Harper is a commercial E&S insurance brokerage that utilizes an AI-native technology stack to streamline the insurance process. Founded in 2024, the company is headquartered in San Francisco, USA, with a team of 11-50 employees. The company is currently Early Stage.

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