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Voice Process Jobs (NOW HIRING)

Ztek Consulting INC

Call Center Representative

Orlando, FL · On-site

$15 - $18.75/hr

Voice Process - PE/Agent level Duration: 6-12 months Location: Remote Skills : Minimum of 1 year Call Center Experience, Medicare Line of business, good voice, and computer skills Technical ...

Acara Solutions

Senior Enterprise Process Specialist

$65 - $75/hr

Facilitate customer voice, process discovery, and situational assessment activities to identify improvement opportunities. * Coordinate complex projects across Executive, Finance, Operations, Sales ...

asrcfh

Voice Technician

Washington, DC · On-site

ASRC Federal Cyber is seeking a Voice Technician to join our winning team and growth-oriented ... processes and standards. * Exceptional customer service and support skills in a high visibility ...

asrcfh

Voice Technician

Washington, DC

ASRC Federal Cyber is seeking a Voice Technician to join our winning team and growth-oriented ... processes and standards. * Exceptional customer service and support skills in a high visibility ...

Harper

AI Engineer - Voice

San Francisco, CA · On-site

... processing agents handling failed payments, billing updates, and payment plans • Develop ... voice workflows • Build conversation analytics tracking quality metrics, completion rates, and ...

Harper

AI Engineer - Voice

San Francisco, CA · On-site

... processing agents handling failed payments, billing updates, and payment plans • Develop ... voice workflows • Build conversation analytics tracking quality metrics, completion rates, and ...

Harper

AI Engineer - Voice

San Francisco, CA · On-site

... processing agents handling failed payments, billing updates, and payment plans • Develop ... voice workflows • Build conversation analytics tracking quality metrics, completion rates, and ...

ASRC Federal Holding

Voice Technician

Washington, DC · On-site

ASRC Federal Cyber is seeking a Voice Technician to join our winning team and growth-oriented ... processes and standards. * Exceptional customer service and support skills in a high visibility ...

Harper

AI Engineer - Voice

San Francisco, CA · On-site

... processing agents handling failed payments, billing updates, and payment plans • Develop ... voice workflows • Build conversation analytics tracking quality metrics, completion rates, and ...

Marathon TS

Voice Biometrics Engineer

... processing techniques, including feature extraction and voice analysis • Understanding of different biometric authentication methods and their limitations • Ability to identify and solve complex ...

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$175K - $195K/yr

Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we deliver ... Familiarity with government security accreditation processes and PKI/certificate management

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$175K - $195K/yr

Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Familiarity with government security accreditation processes and PKI/certificate management

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$100 - $130/hr

Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Familiarity with government security accreditation processes and PKI/certificate management

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Voice Process information

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$14

$25

$48

How much do voice process jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for voice process in the United States is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $29.57 per hour, depending on experience, location, and employer.

What is a voice process?

A Voice Process job typically involves handling customer interactions over the phone, either for customer support, sales, or technical assistance. Employees in this role communicate directly with customers to resolve issues, provide information, or process requests. This role is common in call centers and requires strong communication skills, patience, and the ability to think quickly. Voice Process jobs can be inbound (receiving calls) or outbound (making calls), depending on the company's needs. Fluency in the required language and basic computer skills are usually essential.

What are the key skills and qualifications needed to thrive in a voice process role?

To thrive in a Voice Process role, you need excellent verbal communication skills, active listening abilities, and at least a high school diploma or equivalent qualification. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes language proficiency certifications are commonly required. Patience, problem-solving, and a customer-centric attitude are standout soft skills for this position. These skills are crucial for effectively resolving customer issues, ensuring customer satisfaction, and maintaining professionalism in high-pressure environments.

What are some common challenges faced in a voice process role, and how can I prepare for them?

One of the most common challenges in a Voice Process role is managing high call volumes while maintaining excellent customer service and meeting performance targets. You may also encounter difficult customers or need to quickly learn and adapt to new scripts and products. To prepare, focus on developing strong communication and active listening skills, practice staying calm under pressure, and familiarize yourself with common CRM tools. Regular feedback and training are typically provided to help you continuously improve and succeed in this fast-paced environment.

What is the difference between Voice Process vs Customer Support Executive?

AspectVoice ProcessCustomer Support Executive
Primary RoleHandling inbound/outbound calls, resolving customer queriesAssisting customers via calls, emails, or chats, providing solutions
Required SkillsCommunication skills, patience, problem-solvingCommunication skills, product knowledge, empathy
Work EnvironmentCall centers, BPO companiesCall centers, BPOs, customer service departments
CertificationsNot mandatory but preferred certifications in communicationNot mandatory but preferred certifications in communication

Both Voice Process and Customer Support Executive roles involve communication with customers, often in call center environments. While they share similar skills and work settings, Voice Process typically emphasizes handling calls directly related to sales or support, whereas Customer Support Executive may also include email and chat support. Understanding these differences helps job seekers choose the right role based on their skills and preferences.

More about Voice Process jobs

What cities are hiring for Voice Process jobs?

Cities with the most Voice Process job openings:

What states have the most Voice Process jobs?

States with the most job openings for Voice Process jobs include:

What job categories do people searching Voice Process jobs look for?

The top searched job categories for Voice Process jobs are:

Voice Process jobs near you
Infographic showing various Voice Process job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,986 per year, or $25.5 per hour.

Call Center Representative

Ztek Consulting INC

Orlando, FL • On-site

$15 - $18.75/hr

Contractor

Re-posted 27 days ago

Job description

Job Title: Voice Process – PE/Agent level
Duration: 6-12 months
Location: Remote
 
Skills :
Minimum of 1 year Call Center Experience, Medicare Line of business, good voice, and computer skills
Technical Competencies:
Proficient in computer skills including typing navigating Windows-based platforms and utilizing Microsoft Office applications.
Strong customer service and quality orientation
Excellent problem-solving skills.
Behavioral Competencies:
Excellent verbal communication and written documentation skills
Strong customer service skills.
Ability to work in a fast-paced team environment with excellent organizational skills.
 
What are the top 3 skills required for this role?
Call Center Experience
Medicare Line of business
Good voice and computer skills
 
ABOUT Ztek: 
Website: www.ztekinc.com
Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek’s diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.
Disclaimer:
Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.