Voice Engineer
Manhattan, NY · On-site
Experience with product life cycle management, patching processes, and version control systems. * Excellent problem-solving skills and the ability to troubleshoot complex voice communication issues.
Voice Engineer
Manhattan, NY · On-site
Experience with product life cycle management, patching processes, and version control systems. * Excellent problem-solving skills and the ability to troubleshoot complex voice communication issues.
Call Center Representative
Orlando, FL · On-site
$15 - $18.75/hr
Voice Process - PE/Agent level Duration: 6-12 months Location: Remote Skills : Minimum of 1 year Call Center Experience, Medicare Line of business, good voice, and computer skills Technical ...
Quick apply
Call Center Representative
Orlando, FL · On-site
$15 - $18.75/hr
Voice Process - PE/Agent level Duration: 6-12 months Location: Remote Skills : Minimum of 1 year Call Center Experience, Medicare Line of business, good voice, and computer skills Technical ...
Voice Engineering
KY · On-site +1
$50 - $55/hr
This role will support and enhance customer-facing voice services by managing call routing, number lifecycle processes, and Webex Contact Center configurations. This is a hands-on role ideal for ...
Voice Engineering
KY · On-site +1
$50 - $55/hr
This role will support and enhance customer-facing voice services by managing call routing, number lifecycle processes, and Webex Contact Center configurations. This is a hands-on role ideal for ...
Voice Technician
Washington, DC · On-site
ASRC Federal Cyber is seeking a Voice Technician to join our winning team and growth-oriented ... processes and standards. * Exceptional customer service and support skills in a high visibility ...
Voice Technician
Washington, DC · On-site
ASRC Federal Cyber is seeking a Voice Technician to join our winning team and growth-oriented ... processes and standards. * Exceptional customer service and support skills in a high visibility ...
Voice Technician
Washington, DC · On-site
ASRC Federal Cyber is seeking a Voice Technician to join our winning team and growth-oriented ... processes and standards. * Exceptional customer service and support skills in a high visibility ...
Voice Technician
Washington, DC · On-site
ASRC Federal Cyber is seeking a Voice Technician to join our winning team and growth-oriented ... processes and standards. * Exceptional customer service and support skills in a high visibility ...
Voice Technician
Arlington, VA · On-site
... processes and standards. * Possess customer service and support skills in a high visibility ... Troubleshoot and resolve voice network-related incidents, working closely with cross-functional ...
Voice Technician
Arlington, VA · On-site
... processes and standards. * Possess customer service and support skills in a high visibility ... Troubleshoot and resolve voice network-related incidents, working closely with cross-functional ...
Voice Engineer
Chantilly, VA · On-site
Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Familiarity with government security accreditation processes and PKI/certificate management
Voice Engineer
Chantilly, VA · On-site
Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Familiarity with government security accreditation processes and PKI/certificate management
Voice Engineer
Columbus, OH · On-site
As a Voice Engineer within the Digital Workplace Solutions team, you will contribute to the ... Support the continuous improvement of the overall service through process improvement initiatives ...
Voice Engineer
Columbus, OH · On-site
As a Voice Engineer within the Digital Workplace Solutions team, you will contribute to the ... Support the continuous improvement of the overall service through process improvement initiatives ...
We are seeking a Voice Technician to join our team supporting DISA JSP ETM in Arlington, VA ... processes and standards. * Possess customer service and support skills in a high visibility ...
We are seeking a Voice Technician to join our team supporting DISA JSP ETM in Arlington, VA ... processes and standards. * Possess customer service and support skills in a high visibility ...
Researching new technologies, understanding existing processes, and referencing recognized service ... voice, video) networks Proficient in use of Microsoft Office suite (e.g., Excel, PowerPoint, Visio ...
Researching new technologies, understanding existing processes, and referencing recognized service ... voice, video) networks Proficient in use of Microsoft Office suite (e.g., Excel, PowerPoint, Visio ...
Voice Technician
Arlington, VA · On-site
... processes and standards. * Possess customer service and support skills in a high visibility ... Troubleshoot and resolve voice network-related incidents, working closely with cross-functional ...
Voice Technician
Arlington, VA · On-site
... processes and standards. * Possess customer service and support skills in a high visibility ... Troubleshoot and resolve voice network-related incidents, working closely with cross-functional ...
Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we deliver ... Familiarity with government security accreditation processes and PKI/certificate management
Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we deliver ... Familiarity with government security accreditation processes and PKI/certificate management
Sr. Voice Engineer
Elk Grove Village, IL · On-site
Provide consultation and direct technical support in incident, problem and change management processes for all enterprise voice related issues. Liaison to internal and external customers, ensuring ...
Sr. Voice Engineer
Elk Grove Village, IL · On-site
Provide consultation and direct technical support in incident, problem and change management processes for all enterprise voice related issues. Liaison to internal and external customers, ensuring ...
Voice Engineer
Chantilly, VA · On-site
Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Familiarity with government security accreditation processes and PKI/certificate management
Voice Engineer
Chantilly, VA · On-site
Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Familiarity with government security accreditation processes and PKI/certificate management
Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we deliver ... Familiarity with government security accreditation processes and PKI/certificate management
Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we deliver ... Familiarity with government security accreditation processes and PKI/certificate management
Voice Technician
Washington, DC · On-site
ASRC Federal Cyber is seeking a Voice Technician to join our winning team and growth-oriented ... processes and standards. * Exceptional customer service and support skills in a high visibility ...
Voice Technician
Washington, DC · On-site
ASRC Federal Cyber is seeking a Voice Technician to join our winning team and growth-oriented ... processes and standards. * Exceptional customer service and support skills in a high visibility ...
Troubleshoot and resolve voice network-related incidents, working closely with cross-functional ... As part of the application process, you agree that TekSynap Corporation may retain and use your ...
Quick apply
Troubleshoot and resolve voice network-related incidents, working closely with cross-functional ... As part of the application process, you agree that TekSynap Corporation may retain and use your ...
Voice Engineer
Chantilly, VA · On-site
Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Familiarity with government security accreditation processes and PKI/certificate management
Voice Engineer
Chantilly, VA · On-site
Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Familiarity with government security accreditation processes and PKI/certificate management
Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Familiarity with government security accreditation processes and PKI/certificate management
Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Familiarity with government security accreditation processes and PKI/certificate management
Voice Engineer
Columbus, OH · On-site
As a Voice Engineer within the Digital Workplace Solutions team, you will contribute to the ... Support the continuous improvement of the overall service through process improvement initiatives ...
Voice Engineer
Columbus, OH · On-site
As a Voice Engineer within the Digital Workplace Solutions team, you will contribute to the ... Support the continuous improvement of the overall service through process improvement initiatives ...
Voice Process information
See salary details
$14.18 - $17.29
19% of jobs
$17.91 is the 25th percentile. Wages below this are outliers.
$17.29 - $20.39
31% of jobs
$20.39 - $23.49
7% of jobs
$23.49 - $26.60
6% of jobs
$28.73 is the 75th percentile. Wages above this are outliers.
$26.60 - $29.70
17% of jobs
$29.70 - $32.80
8% of jobs
$32.80 - $35.90
2% of jobs
$35.90 - $39.01
2% of jobs
$39.01 - $42.11
6% of jobs
$42.11 - $45.21
1% of jobs
$45.21 - $48.32
0% of jobs
$14
$25
$48
How much do voice process jobs pay per hour?
As of Jun 10, 2026, the average hourly pay for voice process in the United States is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $29.57 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in a Voice Process role, and why are they important?
To thrive in a Voice Process role, you need excellent verbal communication skills, active listening abilities, and at least a high school diploma or equivalent qualification. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes language proficiency certifications are commonly required. Patience, problem-solving, and a customer-centric attitude are standout soft skills for this position. These skills are crucial for effectively resolving customer issues, ensuring customer satisfaction, and maintaining professionalism in high-pressure environments.
What are some common challenges faced in a Voice Process role, and how can I prepare for them?
One of the most common challenges in a Voice Process role is managing high call volumes while maintaining excellent customer service and meeting performance targets. You may also encounter difficult customers or need to quickly learn and adapt to new scripts and products. To prepare, focus on developing strong communication and active listening skills, practice staying calm under pressure, and familiarize yourself with common CRM tools. Regular feedback and training are typically provided to help you continuously improve and succeed in this fast-paced environment.
What is the difference between Voice Process vs Customer Support Executive?
| Aspect | Voice Process | Customer Support Executive |
|---|---|---|
| Primary Role | Handling inbound/outbound calls, resolving customer queries | Assisting customers via calls, emails, or chats, providing solutions |
| Required Skills | Communication skills, patience, problem-solving | Communication skills, product knowledge, empathy |
| Work Environment | Call centers, BPO companies | Call centers, BPOs, customer service departments |
| Certifications | Not mandatory but preferred certifications in communication | Not mandatory but preferred certifications in communication |
Both Voice Process and Customer Support Executive roles involve communication with customers, often in call center environments. While they share similar skills and work settings, Voice Process typically emphasizes handling calls directly related to sales or support, whereas Customer Support Executive may also include email and chat support. Understanding these differences helps job seekers choose the right role based on their skills and preferences.
What is a Voice Process job?
A Voice Process job typically involves handling customer interactions over the phone, either for customer support, sales, or technical assistance. Employees in this role communicate directly with customers to resolve issues, provide information, or process requests. This role is common in call centers and requires strong communication skills, patience, and the ability to think quickly. Voice Process jobs can be inbound (receiving calls) or outbound (making calls), depending on the company's needs. Fluency in the required language and basic computer skills are usually essential.
More about Voice Process jobs
What cities are hiring for Voice Process jobs? Cities with the most Voice Process job openings:
What states have the most Voice Process jobs? States with the most job openings for Voice Process jobs include:
What job categories do people searching Voice Process jobs look for? The top searched job categories for Voice Process jobs are:
Full-time
This job post has expired today. Applications are no longer accepted.
Job description
NAVA Software is looking for a Voice Engineer
Details:
Voice Engineer
Location: New York, NY (Hybrid - 2-3 days/week onsite)
Duration: 12 months
Skills: IPC, voice communication, Hoot, Holler, VoIP
Required:
Responsibilities:
Desired:
Relevant certifications (e.g., CCNP, CCVP).
Details:
Voice Engineer
Location: New York, NY (Hybrid - 2-3 days/week onsite)
Duration: 12 months
Skills: IPC, voice communication, Hoot, Holler, VoIP
Required:
- Minimum of 5 years of experience in IPC engineering and voice communication systems.
- Proficiency in managing carrier services, Hoot and Holler systems, and voice recording technologies.
- Strong understanding of VoIP protocols, SIP, RTP, and related technologies.
- Experience with product life cycle management, patching processes, and version control systems.
- Excellent problem-solving skills and the ability to troubleshoot complex voice communication issues.
- Strong communication and interpersonal skills, with the ability to collaborate effectively across departments.
Responsibilities:
- Develop and deploy voice communication systems, including VoIP, PBX, and other telephony solutions, ensuring seamless integration with existing infrastructure.
- Monitor and maintain voice systems to ensure optimal performance, reliability, and security.
- Utilize IPC engineering experience to manage and optimize voice communication platforms.
- Oversee relationships with carriers, manage Hoot and Holler services, and ensure efficient voice recording solutions.
- Coordinate the development, deployment, and decommissioning of voice-related products, ensuring timely updates and adherence to version control protocols.
- Implement and manage patching schedules, maintain version control, and ensure compliance with industry standards and regulations.
- Work closely with IT, network, and security teams to align voice systems with organizational goals and security policies.
- Maintain comprehensive documentation of configurations, processes, and procedures related to voice systems.
Desired:
Relevant certifications (e.g., CCNP, CCVP).
About NAVA Software Solutions
Sourced by ZipRecruiter
NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Rocky Hill, CT, US