Voice AI
Alpharetta, GA · On-site
Responsibilities : • Building and optimizing voice agents from scratch, integrating Large Language Models (LLMs), and ensuring low-latency processing of Automatic Speech Recognition (ASR) and Text ...
Voice AI
Alpharetta, GA · On-site
Responsibilities : • Building and optimizing voice agents from scratch, integrating Large Language Models (LLMs), and ensuring low-latency processing of Automatic Speech Recognition (ASR) and Text ...
ASRC Federal Cyber is seeking a Voice Technician to join our winning team and growth-oriented ... processes and standards. * Exceptional customer service and support skills in a high visibility ...
ASRC Federal Cyber is seeking a Voice Technician to join our winning team and growth-oriented ... processes and standards. * Exceptional customer service and support skills in a high visibility ...
Call Center Representative
Orlando, FL · On-site
$15 - $18.75/hr
Voice Process - PE/Agent level Duration: 6-12 months Location: Remote Skills : Minimum of 1 year Call Center Experience, Medicare Line of business, good voice, and computer skills Technical ...
Quick apply
Call Center Representative
Orlando, FL · On-site
$15 - $18.75/hr
Voice Process - PE/Agent level Duration: 6-12 months Location: Remote Skills : Minimum of 1 year Call Center Experience, Medicare Line of business, good voice, and computer skills Technical ...
ASRC Federal Cyber is seeking a Voice Technician to join our winning team and growth-oriented ... processes and standards. * Exceptional customer service and support skills in a high visibility ...
ASRC Federal Cyber is seeking a Voice Technician to join our winning team and growth-oriented ... processes and standards. * Exceptional customer service and support skills in a high visibility ...
Voice Engineer
Chantilly, VA · On-site
$175K - $195K/yr
Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we deliver ... Familiarity with government security accreditation processes and PKI/certificate management
Voice Engineer
Chantilly, VA · On-site
$175K - $195K/yr
Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we deliver ... Familiarity with government security accreditation processes and PKI/certificate management
Voice Engineer
Chantilly, VA · On-site
$175K - $195K/yr
Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Familiarity with government security accreditation processes and PKI/certificate management
Voice Engineer
Chantilly, VA · On-site
$175K - $195K/yr
Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Familiarity with government security accreditation processes and PKI/certificate management
Voice Engineer
Chantilly, VA · On-site
$175K - $195K/yr
Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Familiarity with government security accreditation processes and PKI/certificate management
Voice Engineer
Chantilly, VA · On-site
$175K - $195K/yr
Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Familiarity with government security accreditation processes and PKI/certificate management
Voice Technician
Washington, DC · On-site
ASRC Federal Cyber is seeking a Voice Technician to join our winning team and growth-oriented ... processes and standards. * Exceptional customer service and support skills in a high visibility ...
Voice Technician
Washington, DC · On-site
ASRC Federal Cyber is seeking a Voice Technician to join our winning team and growth-oriented ... processes and standards. * Exceptional customer service and support skills in a high visibility ...
Researching new technologies, understanding existing processes, and referencing recognized service ... voice, video) networks Proficient in use of Microsoft Office suite (e.g., Excel, PowerPoint, Visio ...
Researching new technologies, understanding existing processes, and referencing recognized service ... voice, video) networks Proficient in use of Microsoft Office suite (e.g., Excel, PowerPoint, Visio ...
Voice Engineer
Chantilly, VA · On-site
$145K - $165K/yr
Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Familiarity with government security accreditation processes and PKI/certificate management
Voice Engineer
Chantilly, VA · On-site
$145K - $165K/yr
Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Familiarity with government security accreditation processes and PKI/certificate management
Sr. Voice Engineer
Elk Grove Village, IL · On-site
Provide consultation and direct technical support in incident, problem and change management processes for all enterprise voice related issues. Liaison to internal and external customers, ensuring ...
Sr. Voice Engineer
Elk Grove Village, IL · On-site
Provide consultation and direct technical support in incident, problem and change management processes for all enterprise voice related issues. Liaison to internal and external customers, ensuring ...
Carrier Voice Engineer
Victor, NY · On-site
$75K - $95K/yr
Support and troubleshoot software applications used for voice provisioning, fraud management, CDR processing, reporting, monitoring, service assurance, and network operations. * Query and analyze ...
Quick apply
Carrier Voice Engineer
Victor, NY · On-site
$75K - $95K/yr
Support and troubleshoot software applications used for voice provisioning, fraud management, CDR processing, reporting, monitoring, service assurance, and network operations. * Query and analyze ...
Carrier Voice Engineer
Albany, NY · On-site
$75K - $95K/yr
Support and troubleshoot software applications used for voice provisioning, fraud management, CDR processing, reporting, monitoring, service assurance, and network operations. * Query and analyze ...
Quick apply
Carrier Voice Engineer
Albany, NY · On-site
$75K - $95K/yr
Support and troubleshoot software applications used for voice provisioning, fraud management, CDR processing, reporting, monitoring, service assurance, and network operations. * Query and analyze ...
Voice Engineer
Gahanna, OH · On-site
$105K - $115K/yr
Must Have Technical/Functional Skills • Strong experience with Voice / VoIP management tools and processes • Strong knowledge and experience with Cisco Unified Call Manager • Good knowledge and ...
Voice Engineer
Gahanna, OH · On-site
$105K - $115K/yr
Must Have Technical/Functional Skills • Strong experience with Voice / VoIP management tools and processes • Strong knowledge and experience with Cisco Unified Call Manager • Good knowledge and ...
Carrier Voice Engineer
Portsmouth, NH · On-site
$75K - $95K/yr
Support and troubleshoot software applications used for voice provisioning, fraud management, CDR processing, reporting, monitoring, service assurance, and network operations. * Query and analyze ...
Quick apply
Carrier Voice Engineer
Portsmouth, NH · On-site
$75K - $95K/yr
Support and troubleshoot software applications used for voice provisioning, fraud management, CDR processing, reporting, monitoring, service assurance, and network operations. * Query and analyze ...
Carrier Voice Engineer
Manchester, NH · On-site
$75K - $95K/yr
Support and troubleshoot software applications used for voice provisioning, fraud management, CDR processing, reporting, monitoring, service assurance, and network operations. * Query and analyze ...
Quick apply
Carrier Voice Engineer
Manchester, NH · On-site
$75K - $95K/yr
Support and troubleshoot software applications used for voice provisioning, fraud management, CDR processing, reporting, monitoring, service assurance, and network operations. * Query and analyze ...
Carrier Voice Engineer
Brunswick, ME · On-site
$75K - $95K/yr
Support and troubleshoot software applications used for voice provisioning, fraud management, CDR processing, reporting, monitoring, service assurance, and network operations. * Query and analyze ...
Quick apply
Carrier Voice Engineer
Brunswick, ME · On-site
$75K - $95K/yr
Support and troubleshoot software applications used for voice provisioning, fraud management, CDR processing, reporting, monitoring, service assurance, and network operations. * Query and analyze ...
OR · On-site
Architect and implement real-time voice solutions for authentication, fraud prevention, and ... to learn standard processes and tools. Within 60 days: You'll drive initial architectural ...
Voice Technician
Arlington, VA · On-site
The Voice Technician is a key member of the Telecommunications and Voice Services team and is ... processes and standards. * Solid customer service and support skills in a high-visibility ...
Voice Technician
Arlington, VA · On-site
The Voice Technician is a key member of the Telecommunications and Voice Services team and is ... processes and standards. * Solid customer service and support skills in a high-visibility ...
Voice Technician
Arlington, VA · On-site
The Voice Technician is a key member of the Telecommunications and Voice Services team and is ... processes and standards. * Solid customer service and support skills in a high-visibility ...
Quick apply
Voice Technician
Arlington, VA · On-site
The Voice Technician is a key member of the Telecommunications and Voice Services team and is ... processes and standards. * Solid customer service and support skills in a high-visibility ...
Voice Process information
See salary details
$14.18 - $17.29
19% of jobs
$17.91 is the 25th percentile. Wages below this are outliers.
$17.29 - $20.39
31% of jobs
$20.39 - $23.49
7% of jobs
$23.49 - $26.60
6% of jobs
$28.73 is the 75th percentile. Wages above this are outliers.
$26.60 - $29.70
17% of jobs
$29.70 - $32.80
8% of jobs
$32.80 - $35.90
2% of jobs
$35.90 - $39.01
2% of jobs
$39.01 - $42.11
6% of jobs
$42.11 - $45.21
1% of jobs
$45.21 - $48.32
0% of jobs
$14
$25
$48
How much do voice process jobs pay per hour?
As of Aug 16, 2026, the average hourly pay for voice process in the United States is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $29.57 per hour, depending on experience, location, and employer.
What is a voice process?
A Voice Process job typically involves handling customer interactions over the phone, either for customer support, sales, or technical assistance. Employees in this role communicate directly with customers to resolve issues, provide information, or process requests. This role is common in call centers and requires strong communication skills, patience, and the ability to think quickly. Voice Process jobs can be inbound (receiving calls) or outbound (making calls), depending on the company's needs. Fluency in the required language and basic computer skills are usually essential.
What are the key skills and qualifications needed to thrive in a voice process role?
To thrive in a Voice Process role, you need excellent verbal communication skills, active listening abilities, and at least a high school diploma or equivalent qualification. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes language proficiency certifications are commonly required. Patience, problem-solving, and a customer-centric attitude are standout soft skills for this position. These skills are crucial for effectively resolving customer issues, ensuring customer satisfaction, and maintaining professionalism in high-pressure environments.
What are some common challenges faced in a voice process role, and how can I prepare for them?
One of the most common challenges in a Voice Process role is managing high call volumes while maintaining excellent customer service and meeting performance targets. You may also encounter difficult customers or need to quickly learn and adapt to new scripts and products. To prepare, focus on developing strong communication and active listening skills, practice staying calm under pressure, and familiarize yourself with common CRM tools. Regular feedback and training are typically provided to help you continuously improve and succeed in this fast-paced environment.
What is the difference between Voice Process vs Customer Support Executive?
| Aspect | Voice Process | Customer Support Executive |
|---|---|---|
| Primary Role | Handling inbound/outbound calls, resolving customer queries | Assisting customers via calls, emails, or chats, providing solutions |
| Required Skills | Communication skills, patience, problem-solving | Communication skills, product knowledge, empathy |
| Work Environment | Call centers, BPO companies | Call centers, BPOs, customer service departments |
| Certifications | Not mandatory but preferred certifications in communication | Not mandatory but preferred certifications in communication |
Both Voice Process and Customer Support Executive roles involve communication with customers, often in call center environments. While they share similar skills and work settings, Voice Process typically emphasizes handling calls directly related to sales or support, whereas Customer Support Executive may also include email and chat support. Understanding these differences helps job seekers choose the right role based on their skills and preferences.
More about Voice Process jobs
What cities are hiring for Voice Process jobs?
Cities with the most Voice Process job openings:
What states have the most Voice Process jobs?
States with the most job openings for Voice Process jobs include:
What job categories do people searching Voice Process jobs look for?
The top searched job categories for Voice Process jobs are:
Full-time
Re-posted 20 days ago
Job description
Job Summary:
OVA.Work is a company specializing in voice technology, and they are seeking a Voice AI professional. The role involves building and optimizing voice agents, deploying them for various customer interactions, and ensuring the quality of AI-generated speech.
Responsibilities:
• Building and optimizing voice agents from scratch, integrating Large Language Models (LLMs), and ensuring low-latency processing of Automatic Speech Recognition (ASR) and Text-to-Speech (TTS).
• Setting up workflow automations for lead qualification, booking appointments, and resolving customer support inquiries without human intervention.
• Providing emotional, accent, and conversational voice samples for training AI systems, or reviewing AI-generated speech to ensure it sounds authentic.
Qualifications:
Required:
• Familiarity with AI workflows
• Natural language processing (NLP) pipelines
• API integrations
• Prompt engineering
• Understanding of voice interface design
• Conversational flow
• User experience (UX) principles for audio
• High emotional intelligence (for agent design)
• Strong verbal communication
• Ability to adapt scripts for maximum conversational engagement
Company:
OVA is the most advanced Automated, Intelligent, intuitive On-boarding platform for Staffing Firms of all sizes. Founded in 2018, the company is headquartered in Alpharetta, USA, with a team of 51-200 employees. The company is currently Growth Stage.
OVA.Work is a company specializing in voice technology, and they are seeking a Voice AI professional. The role involves building and optimizing voice agents, deploying them for various customer interactions, and ensuring the quality of AI-generated speech.
Responsibilities:
• Building and optimizing voice agents from scratch, integrating Large Language Models (LLMs), and ensuring low-latency processing of Automatic Speech Recognition (ASR) and Text-to-Speech (TTS).
• Setting up workflow automations for lead qualification, booking appointments, and resolving customer support inquiries without human intervention.
• Providing emotional, accent, and conversational voice samples for training AI systems, or reviewing AI-generated speech to ensure it sounds authentic.
Qualifications:
Required:
• Familiarity with AI workflows
• Natural language processing (NLP) pipelines
• API integrations
• Prompt engineering
• Understanding of voice interface design
• Conversational flow
• User experience (UX) principles for audio
• High emotional intelligence (for agent design)
• Strong verbal communication
• Ability to adapt scripts for maximum conversational engagement
Company:
OVA is the most advanced Automated, Intelligent, intuitive On-boarding platform for Staffing Firms of all sizes. Founded in 2018, the company is headquartered in Alpharetta, USA, with a team of 51-200 employees. The company is currently Growth Stage.