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Voice Process Jobs in Pennsylvania (NOW HIRING)

Walker Transport

Process Engineer

Jonestown, PA · On-site

Here, every voice matters! Job Summary: The Process Engineering Technician plays a vital role in supporting operations through meticulous documentation, comprehensive training, and direct floor ...

Perdue Farms

Process Safety Engineer

Marietta, PA · On-site

... voice matters and everyone is encouraged to contribute to our shared goals. We are dedicated to ... As a Process Safety Engineer, you will lead site-level process safety initiatives, ensure ...

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All JobsVoice Process JobsVoice Process Jobs in Pennsylvania

Voice Process information

See Pennsylvania salary details

$14

$25

$48

How much do voice process jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for voice process in Pennsylvania is $25.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $29.62 per hour, depending on experience, location, and employer.

What is a voice process?

A Voice Process job typically involves handling customer interactions over the phone, either for customer support, sales, or technical assistance. Employees in this role communicate directly with customers to resolve issues, provide information, or process requests. This role is common in call centers and requires strong communication skills, patience, and the ability to think quickly. Voice Process jobs can be inbound (receiving calls) or outbound (making calls), depending on the company's needs. Fluency in the required language and basic computer skills are usually essential.

What are the key skills and qualifications needed to thrive in a voice process role?

To thrive in a Voice Process role, you need excellent verbal communication skills, active listening abilities, and at least a high school diploma or equivalent qualification. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes language proficiency certifications are commonly required. Patience, problem-solving, and a customer-centric attitude are standout soft skills for this position. These skills are crucial for effectively resolving customer issues, ensuring customer satisfaction, and maintaining professionalism in high-pressure environments.

What are some common challenges faced in a voice process role, and how can I prepare for them?

One of the most common challenges in a Voice Process role is managing high call volumes while maintaining excellent customer service and meeting performance targets. You may also encounter difficult customers or need to quickly learn and adapt to new scripts and products. To prepare, focus on developing strong communication and active listening skills, practice staying calm under pressure, and familiarize yourself with common CRM tools. Regular feedback and training are typically provided to help you continuously improve and succeed in this fast-paced environment.

What is the difference between Voice Process vs Customer Support Executive?

AspectVoice ProcessCustomer Support Executive
Primary RoleHandling inbound/outbound calls, resolving customer queriesAssisting customers via calls, emails, or chats, providing solutions
Required SkillsCommunication skills, patience, problem-solvingCommunication skills, product knowledge, empathy
Work EnvironmentCall centers, BPO companiesCall centers, BPOs, customer service departments
CertificationsNot mandatory but preferred certifications in communicationNot mandatory but preferred certifications in communication

Both Voice Process and Customer Support Executive roles involve communication with customers, often in call center environments. While they share similar skills and work settings, Voice Process typically emphasizes handling calls directly related to sales or support, whereas Customer Support Executive may also include email and chat support. Understanding these differences helps job seekers choose the right role based on their skills and preferences.

What are popular job titles related to Voice Process jobs in Pennsylvania?

For Voice Process jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Voice Process jobs in Pennsylvania look for?

The top searched job categories for Voice Process jobs in Pennsylvania are:

Voice Process jobs near you
Infographic showing various Voice Process job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 2% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $53,114 per year, or $25.5 per hour.

Telecommunications Voice Engineer

RTC Communications

Indiana, PA • On-site

$95 - $125/hr

Other

Posted 6 days ago

Job description

Position Summary

The Voice Engineer owns the architecture, lifecycle, delivery, and support of RTC Communications' residential and commercial voice technologies. The role manages voice platforms, tools, networks, and call routing; establishes repeatable service-delivery processes; leads complex implementations and escalations; supports lower-level technicians; and collaborates with customers, vendors, and internal teams to deliver reliable, cost-effective services and an exceptional customer experience.

Essential Job Functions
  • Design, develop, document, and maintain voice technology and systems architectures for residential and commercial services, including hosted PBX, unified communications, contact center applications, SIP/IP trunking, mobile calling applications, WebRTC, VoIP, and related solutions.
  • Manage voice networks, signaling interconnections, dial plans, number inventories, endpoints, registrations, and end-to-end call routing, including call flows, queues, auto attendants, voicemail, emergency calling, time-of-day routing, and failover.
  • Maintain and administer voice platforms, applications, monitoring and diagnostic tools, vendor portals, ticketing systems, integrations, and other tools required to provision, monitor, troubleshoot, and support voice services.
  • Translate approved orders, statements of work, and customer requirements into accurate configurations, implementation plans, schedules, and acceptance criteria; coordinate number porting, activation, testing, training, cutovers, and customer acceptance.
  • Establish, document, maintain, and continually improve service-delivery processes, standards, checklists, and support documentation; provide technical leadership, coaching, and escalation support to lower-level technicians.
  • Support installation, troubleshooting and configuration of customer-premises voice and LAN/WAN equipment; diagnose signaling, codec, latency, jitter, packet loss, QoS, firewall/NAT, registration, integration, and call-quality issues.
  • Apply network, systems, and software expertise to resolve end-to-end issues, support integrations and automation, and flex into other technical teams when customer or business priorities require assistance.
  • Maintain accurate configurations, diagrams, inventories, test results, work orders, implementation records, and customer documentation; provide clear project updates and technical guidance.
  • Drive productive vendor relationships through performance reviews, support escalations, contract and solution evaluations, and cost-reduction initiatives that improve service economics and customer experience.
  • Support planned maintenance, after-hours cutovers, and on-call response as assigned; follow RTC change-management, cybersecurity, privacy, CPNI, safety, and documentation requirements; perform other duties as assigned.
Knowledge, Skills and Abilities
  • Strong knowledge of residential and commercial telephony, SIP, VoIP, hosted PBX, unified communications, contact center applications, IP trunking, mobile calling applications, WebRTC, digital voice, and call routing.
  • Strong knowledge of Ethernet, TCP/IP, VLANs, DHCP, DNS, NAT, QoS, PoE, LAN/WAN connectivity, Wi-Fi, firewalls, switches, routers, cabling, and the factors affecting voice registration and call quality.
  • Demonstrated ability to gather requirements, identify risks, design supportable solutions, troubleshoot complex services, and use voice/network test, monitoring, packet-capture, installation, and repair tools.
  • Working knowledge of ticketing and remote-support systems, APIs, integrations, scripting, automation, security concepts, backup services, and endpoint tools is preferred.
  • Ability to read technical diagrams, maps, work orders, service orders, and manuals; proficiency with Microsoft Office and documentation systems.
  • Clear professional communication, customer-service, organization, prioritization, decision-making, teamwork, ownership, and follow-through; ability to work independently and across departments in a fast-paced environment.
  • Ability and willingness to complete company, vendor, and industry training and remain current with evolving technologies.
Education and Experience
  • Bachelors degree in information technology, networking, telecommunications, or a related field; equivalent relevant education and experience may be considered.
  • At least five years of networking, voice, telecommunications, or closely related experience required; two to three years of telephony industry experience preferred.
  • Experience designing, provisioning, administering, or supporting residential and commercial voice solutions, including VoIP, hosted PBX, SIP/IP trunking, unified communications, contact center applications, mobile calling applications, WebRTC, or comparable platforms, strongly preferred.
  • Industry-recognized networking, voice, cloud, or vendor certifications strongly preferred; must possess or obtain a valid Indiana driver's license and maintain an insurable driving record.
Work Environment and Physical Requirements
  • Work is performed in office, network/telecommunications, indoor, outdoor, and customer-premises environments using computers, telephones, test equipment, hand tools, and installation equipment.
  • Regular standing, walking, bending, reaching, and work in equipment rooms or confined spaces may be required; must safely lift and carry up to 25 pounds, with or without reasonable accommodation.
  • Must be available for scheduled after-hours implementations, service cutovers, maintenance, and on-call support as assigned.
General Statement

This job description summarizes the principal duties and requirements of the position and is not exhaustive. RTC Communications may revise duties or assign responsibilities based on business and customer needs. RTC Communications is an equal opportunity employer and considers qualified applicants and employees without regard to legally protected status.

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