1

Voice Process Jobs in Pennsylvania (NOW HIRING)

... voice matters and everyone is encouraged to contribute to our shared goals. We are dedicated to ... As a Process Safety Engineer, you will lead site-level process safety initiatives, ensure ...

... voice matters and everyone is encouraged to contribute to our shared goals. We are dedicated to ... As a Process Safety Engineer, you will lead site-level process safety initiatives, ensure ...

Adhering to established sales processes and protocols to consistently deliver excellent customer service and support sales objectives * Regular, consistent and punctual attendance. Must be able to ...

Adhering to established sales processes and protocols to consistently deliver excellent customer service and support sales objectives * Regular, consistent and punctual attendance. Must be able to ...

Showing results 21-40

Voice Process information

See Pennsylvania salary details

$14

$25

$48

How much do voice process jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for voice process in Pennsylvania is $25.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $29.62 per hour, depending on experience, location, and employer.

What is a voice process?

A Voice Process job typically involves handling customer interactions over the phone, either for customer support, sales, or technical assistance. Employees in this role communicate directly with customers to resolve issues, provide information, or process requests. This role is common in call centers and requires strong communication skills, patience, and the ability to think quickly. Voice Process jobs can be inbound (receiving calls) or outbound (making calls), depending on the company's needs. Fluency in the required language and basic computer skills are usually essential.

What are the key skills and qualifications needed to thrive in a voice process role?

To thrive in a Voice Process role, you need excellent verbal communication skills, active listening abilities, and at least a high school diploma or equivalent qualification. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes language proficiency certifications are commonly required. Patience, problem-solving, and a customer-centric attitude are standout soft skills for this position. These skills are crucial for effectively resolving customer issues, ensuring customer satisfaction, and maintaining professionalism in high-pressure environments.

What are some common challenges faced in a voice process role, and how can I prepare for them?

One of the most common challenges in a Voice Process role is managing high call volumes while maintaining excellent customer service and meeting performance targets. You may also encounter difficult customers or need to quickly learn and adapt to new scripts and products. To prepare, focus on developing strong communication and active listening skills, practice staying calm under pressure, and familiarize yourself with common CRM tools. Regular feedback and training are typically provided to help you continuously improve and succeed in this fast-paced environment.

What is the difference between Voice Process vs Customer Support Executive?

AspectVoice ProcessCustomer Support Executive
Primary RoleHandling inbound/outbound calls, resolving customer queriesAssisting customers via calls, emails, or chats, providing solutions
Required SkillsCommunication skills, patience, problem-solvingCommunication skills, product knowledge, empathy
Work EnvironmentCall centers, BPO companiesCall centers, BPOs, customer service departments
CertificationsNot mandatory but preferred certifications in communicationNot mandatory but preferred certifications in communication

Both Voice Process and Customer Support Executive roles involve communication with customers, often in call center environments. While they share similar skills and work settings, Voice Process typically emphasizes handling calls directly related to sales or support, whereas Customer Support Executive may also include email and chat support. Understanding these differences helps job seekers choose the right role based on their skills and preferences.

What job categories do people searching Voice Process jobs in Pennsylvania look for?

The top searched job categories for Voice Process jobs in Pennsylvania are:

Infographic showing various Voice Process job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 2% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $53,114 per year, or $25.5 per hour.

Process Safety Engineer

Perdue Farms

Bainbridge, PA

Full-time

Posted 17 days ago


Key responsibilities

  • Lead and manage the process safety program at the site level.

  • Monitor, evaluate, and report process safety performance metrics at the site level.

  • Lead and facilitate local Process Safety Management risk assessments and incident investigations.


Perdue Farms rating

6.3

Company rating: 6.3 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

311th of 443 rated food and drinks producers


Job description

Perdue AgriBusiness is an international agricultural products and services company that handles agricultural commodities and a diverse portfolio of products and businesses. It is part of Perdue Farms, a fourth-generation, family-owned food and agricultural business deeply rooted in tradition yet with a forward-thinking mindset. We believe that success starts with our people, and our culture is built on a foundation of teamwork, integrity, and respect, where every voice matters and everyone is encouraged to contribute to our shared goals. We are dedicated to creating a supportive, inclusive environment where associates feel valued and inspired to make an impact, both within the company and in the communities we serve. From promoting growth and development to prioritizing work-life balance, we’re committed to helping our team members thrive. That's Perdue.

Summary 

Drive process safety excellence across our operations by leveraging technical expertise, strong leadership, and effective change management practices. As a Process Safety Engineer, you will lead site-level process safety initiatives, ensure compliance with corporate standards and regulatory requirements, and promote a proactive safety culture throughout the organization. You will partner closely with plant leadership, engineering teams, and frontline associates to manage risk, support continuous improvement, and implement sustainable process safety solutions. This role is ideal for a collaborative, results-driven professional who is passionate about operational excellence, risk reduction, and creating a safe and compliant work environment. 

 

Principal Essential Duties & Responsibilities 

  • Lead and manage the process safety program at the site level. 

  • Monitor, evaluate, and report process safety performance metrics at the site level. 

  • Participate in Process Safety Management and process safety audits. 

  • Manage actions required to resolve audit findings. 

  • Ensure the local team adheres to Management of Change standards. 

  • Review and approve or correct Management of Change requests. 

  • Organize and maintain process safety documentation. 

  • Provide Process Safety Management training to plant leaders and frontline associates. 

  • Lead and facilitate local Process Safety Management risk assessments. 

  • Lead and facilitate local Process Safety Management incident investigations. 

  • Ensure timely execution of corrective actions resulting from risk assessments and incident investigations. 

  • Collaborate with the project engineering team to provide process safety technical guidance related to capital projects. 

Minimum Education and Experience 

  • High School Diploma or GED Equivalent

  • 2+ years of process safety experience, preferably in a chemical manufacturing or agricultural processing facility. 

  • Experience applying the 14 elements of Process Safety Management. 

  • Experience with a Risk-Based Process Safety program defined by the Center for Chemical Process Safety. 

  • Strong change management skills. 

  • Strong problem-solving, diagnostic, and analytical skills. 

  • Demonstrate a continuous improvement approach. 

Preferred Education and Experience 

  • Bachelor of Science in Chemical, Mechanical, or Agricultural Engineering. 

Physical Requirements and Environmental Factors 

  • Move freely throughout the facility, including climbing vertical heights from 0 to 150 feet. 

  • Work in extreme temperatures ranging from 0 to 100 degrees Fahrenheit. 

  • Work in humidity levels ranging from 0% to 100%. 

  • Work in noise levels ranging from 50 dB to 100 dB; hearing protection is required. 

  • Work around chemicals; Safety Data Sheets are available. 

  • Travel to remote AgriBusiness facilities and customer locations. 

  • Communicate by telephone and use standard office equipment. 

Perdue Farms Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


What Perdue Farms employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom