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Voice Process Jobs in Ontario (NOW HIRING)

PROCESS ENGINEER

Cambridge, ON · On-site

CA$75K - CA$85K/yr

We invite you to come work with us, where your contributions are valued, your voice is heard, and ... Collaborate with Routine Facilitators on subjects pertaining to the processes, improvement ...

You are eager to roll up your sleeves to become an expert in our system, build new processes, and ... Voice of Customer Program Development * Program Development & Oversight: Grow a portfolio of VoC ...

Process Engineer

Guelph, ON · On-site

CA$61K - CA$97K/yr

Process Engineer What we do At Kenvue, we realize the extraordinary power of everyday care. Built ... Who We Are Our global team is ~ 22,000 brilliant people with a workplace culture where every voice ...

New

Process Engineer

Cambridge, ON · On-site

CA$61K - CA$97K/yr

Process Engineer What we do At Kenvue, we realize the extraordinary power of everyday care. Built ... Who We Are Our global team is ~ 22,000 brilliant people with a workplace culture where every voice ...

New

Process Engineer

Waterloo, ON · On-site

CA$61K - CA$97K/yr

Process Engineer What we do At Kenvue, we realize the extraordinary power of everyday care. Built ... Who We Are Our global team is ~ 22,000 brilliant people with a workplace culture where every voice ...

New

Process Engineer

Mississauga, ON · On-site

CA$85K - CA$110K/yr

We are looking for a highly motivated Process Engineer with a strong lean manufacturing background ... We believe in creating an inclusive work environment where everyone has a voice and is encouraged ...

Process Engineer

Breslau, ON · On-site

CA$61K - CA$97K/yr

Process Engineer What we do At Kenvue, we realize the extraordinary power of everyday care. Built ... Who We Are Our global team is ~ 22,000 brilliant people with a workplace culture where every voice ...

New

Voice of Customer Platform Management * Support the Voice of Customer (VoC) platform, including ... Drive improvements to data collection and ETL processes to deliver end-to-end analytics solutions ...

Document the voice of the customer and assess requirements for first and last mile * Lead and manage the exploration of process improvement strategies, documentation, data collection, defect ...

New

Document the voice of the customer and assess requirements for first and last mile * Lead and manage the exploration of process improvement strategies, documentation, data collection, defect ...

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Voice of Customer (Surveys) * Read daily guest comments/feedback about their stay. * Identify if ... Search for possible gaps in the process and offer suggestions for corrective actions / improvements.

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Showing results 1-20

Voice Process information

See Ontario salary details

$1.2K

$7.4K

$13.5K

How much do voice process jobs pay per month?

As of Sep 6, 2026, the average monthly pay for voice process in Ontario is $7,357.92, according to ZipRecruiter salary data. Most workers in this role earn between $3,625.00 and $10,041.67 per month, depending on experience, location, and employer.

What is a voice process?

A Voice Process job typically involves handling customer interactions over the phone, either for customer support, sales, or technical assistance. Employees in this role communicate directly with customers to resolve issues, provide information, or process requests. This role is common in call centers and requires strong communication skills, patience, and the ability to think quickly. Voice Process jobs can be inbound (receiving calls) or outbound (making calls), depending on the company's needs. Fluency in the required language and basic computer skills are usually essential.

What are the key skills and qualifications needed to thrive in a voice process role?

To thrive in a Voice Process role, you need excellent verbal communication skills, active listening abilities, and at least a high school diploma or equivalent qualification. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes language proficiency certifications are commonly required. Patience, problem-solving, and a customer-centric attitude are standout soft skills for this position. These skills are crucial for effectively resolving customer issues, ensuring customer satisfaction, and maintaining professionalism in high-pressure environments.

What are some common challenges faced in a voice process role, and how can I prepare for them?

One of the most common challenges in a Voice Process role is managing high call volumes while maintaining excellent customer service and meeting performance targets. You may also encounter difficult customers or need to quickly learn and adapt to new scripts and products. To prepare, focus on developing strong communication and active listening skills, practice staying calm under pressure, and familiarize yourself with common CRM tools. Regular feedback and training are typically provided to help you continuously improve and succeed in this fast-paced environment.

What is the difference between Voice Process vs Customer Support Executive?

AspectVoice ProcessCustomer Support Executive
Primary RoleHandling inbound/outbound calls, resolving customer queriesAssisting customers via calls, emails, or chats, providing solutions
Required SkillsCommunication skills, patience, problem-solvingCommunication skills, product knowledge, empathy
Work EnvironmentCall centers, BPO companiesCall centers, BPOs, customer service departments
CertificationsNot mandatory but preferred certifications in communicationNot mandatory but preferred certifications in communication

Both Voice Process and Customer Support Executive roles involve communication with customers, often in call center environments. While they share similar skills and work settings, Voice Process typically emphasizes handling calls directly related to sales or support, whereas Customer Support Executive may also include email and chat support. Understanding these differences helps job seekers choose the right role based on their skills and preferences.

What are popular job titles related to Voice Process jobs in Ontario?

For Voice Process jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Voice Process jobs in Ontario look for?

The top searched job categories for Voice Process jobs in Ontario are:

What cities in Ontario are hiring for Voice Process jobs?

Cities in Ontario with the most Voice Process job openings:

Infographic showing various Voice Process job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $88,295 per year, or $42.4 per hour.

PROCESS ENGINEER

Gerdau

Cambridge, ON • On-site

CA$75K - CA$85K/yr

Full-time

Posted 23 days ago


Gerdau rating

6.8

Company rating: 6.8 out of 10

Based on 70 frontline employees who took The Breakroom Quiz

424th of 545 rated manufacturers


Job description

At Gerdau, we empower our people to grow, thrive, and make a difference-together. With a culture built on trust and teamwork, we offer meaningful work, continuous development, and opportunities to shape your future. We invite you to come work with us, where your contributions are valued, your voice is heard, and your career is forged with purpose

Job Title: RS Improvement Facilitator

At Gerdau, we empower our people to grow, thrive, and make a difference together. With a culture built on trust and teamwork, we offer meaningful work, continuous development, and opportunities to shape your future. We invite you to come work with us, where your contributions are valued, your voice is heard, and your career is forged with purpose

BASIC FUNCTION

The Improvement Facilitator's responsibility is to identify, develop, and implement opportunities for improvement in processes, products, and production within the Roll Shop. Responsibilities include the development of new and the refinement of existing standards, structures, systems, and equipment to ensure process efficiency and effectiveness. The incumbent is responsible for driving continuous improvement through the application of methodologies, QIS improvement principles, technical and engineering tools, working in close coordination with the appropriate Superintendent, Routine Facilitator, and Operational staff within the assigned area of responsibility.

NATURE & SCOPE:

Assist the site Improvement Facilitators, Routine Facilitators, Department Superintendent and Plant Management in ensuring the efficiency and effectiveness of all improvement aspects within area of responsibility, focusing on continuous improvement and integration of improvement principles, as well as technical and engineering principles.

Identify best practices and act as a change agent to help achieve a higher level of results by utilizing and implementing improvement processes.

Participate and contribute to achievement of department goals including goal setting.

Collaborate with Routine Facilitators on subjects pertaining to the processes, improvement standards, CAPEX, audits, 5S initiatives, failure analysis, results management, QIS, FA, Six Sigma and other process improvement methodologies

Identify and solve chronic/repetitive problems and failures and reduce process variation through data analysis.

Assist with development of the Annual Action Plan and the administration of established policies, practices and procedures.

Implement and coordinate CAPEX and Annual Action Plan Improvement projects.

Oversee, contribute to, and support daily improvement management activities, including providing timely and accurate cost estimates on proposed improvement efforts.

Design new and revamp existing structures, systems, and equipment

QUALIFICATIONS:

Bachelor's degree in Engineering or Materials Science

1-3 years of experience in an industrial or manufacturing environment

Strong working knowledge of steel manufacturing methods and techniques involving the use of heavy mill machinery and related equipment

Previous experience in manufacturing operations, supervisory or facilitation roles

Experience in using AutoCAD, Inventor, or equivalent software

Experience with MasterCAM, SmartCAM, or equivalent CNC programs for milling machines and lathes

Experience in project management

Demonstrated advanced knowledge of business systems and complex technical and engineering processes

Exposure to heavy machinery maintenance and troubleshooting

Proven ability to train, coach, and develop employees

Exposure to inventory management

Strong presentation, communication, interpersonal, and organizational skills

Detail-oriented, results-driven, and capable of working effectively with employees at all organizational levels

Reporting Relationship & Scope:

Reports directly to the Department Superintendent

Coordinates closely with cross-functional groups across the facility

Role encompasses a moderate scope and breadth of responsibility, covering manufacturing processes, complex equipment, and a moderate level of budget

The incumbent must be responsible for the safety of all individuals who work under his/her management, seeking continuous improvement related to employee's health and safety, environment and the process efficiency and customer's satisfaction with the quality of products and services. All efforts must be directed for preventive actions.

What Gerdau Offers You:

SALARY: Expected Wage Range $75,000- 85,000*/year.

*This represents the expected hiring range and is inclusive of total compensation. This may not represent the full pay range for the position. The salary offered maybe higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.

In Compliance with Ontario's Bill 190, we confirm that this posting represents a current, existing vacancy within ourorganization.

Gerdau believes in equal employment opportunity related to all employees and applicants for employment. It is the policy of Gerdau that there will be no discrimination against any employee or applicant for employment on the basis of race, religion, color, national origin, citizenship, marital status, sex, age, sexual orientation, genetic information, gender identity, veteran status, disability, or other legally protected status. All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship.  

If you are vision-impaired or have some other disability under the Americans with Disabilities Act / Accessible Canada Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Gerdau, please contact our Talent Acquisition Team at (866)-788-2798 or recruiting@gerdau.com


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