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Voice Process Jobs in Ontario (NOW HIRING)

Voices

Enterprise Account Executive

Ottawa, ON · Remote

... on voice and AI solutions, you will fundamentally drive the company's revenue growth and solidify ... Our typical process includes a phone screen, video interview, and case study presentation. While we ...

New

Voices

Enterprise Account Executive

Waterloo, ON · Remote

... on voice and AI solutions, you will fundamentally drive the company's revenue growth and solidify ... Our typical process includes a phone screen, video interview, and case study presentation. While we ...

New

Voices

Enterprise Account Executive

Windsor, ON · Remote

CA$80K - CA$100K/yr

... on voice and AI solutions, you will fundamentally drive the company's revenue growth and solidify ... Our typical process includes a phone screen, video interview, and case study presentation. While we ...

New

Voices

Enterprise Account Executive

Waterloo, ON · Remote

CA$80K - CA$100K/yr

... on voice and AI solutions, you will fundamentally drive the company's revenue growth and solidify ... Our typical process includes a phone screen, video interview, and case study presentation. While we ...

New

Voices

Enterprise Account Executive

Toronto, ON · Remote

... on voice and AI solutions, you will fundamentally drive the company's revenue growth and solidify ... Our typical process includes a phone screen, video interview, and case study presentation. While we ...

New

Voices

Enterprise Account Executive

London, ON · Remote

CA$80K - CA$100K/yr

... on voice and AI solutions, you will fundamentally drive the company's revenue growth and solidify ... Our typical process includes a phone screen, video interview, and case study presentation. While we ...

New

Voices

Enterprise Account Executive

London, ON · Remote

... on voice and AI solutions, you will fundamentally drive the company's revenue growth and solidify ... Our typical process includes a phone screen, video interview, and case study presentation. While we ...

New

Voices

Enterprise Account Executive

Windsor, ON · Remote

... on voice and AI solutions, you will fundamentally drive the company's revenue growth and solidify ... Our typical process includes a phone screen, video interview, and case study presentation. While we ...

New

Voices

Enterprise Account Executive

Waterloo, ON · Remote

CA$80K - CA$100K/yr

... on voice and AI solutions, you will fundamentally drive the company's revenue growth and solidify ... Our typical process includes a phone screen, video interview, and case study presentation. While we ...

Voices

Enterprise Account Executive

Ottawa, ON · Remote

CA$80K - CA$100K/yr

... on voice and AI solutions, you will fundamentally drive the company's revenue growth and solidify ... Our typical process includes a phone screen, video interview, and case study presentation. While we ...

Voices

Enterprise Account Executive

Toronto, ON · Remote

CA$80K - CA$100K/yr

... on voice and AI solutions, you will fundamentally drive the company's revenue growth and solidify ... Our typical process includes a phone screen, video interview, and case study presentation. While we ...

Voices

Enterprise Account Executive

London, ON · Remote

CA$80K - CA$100K/yr

... on voice and AI solutions, you will fundamentally drive the company's revenue growth and solidify ... Our typical process includes a phone screen, video interview, and case study presentation. While we ...

Voices

Enterprise Account Executive

Windsor, ON · Remote

CA$80K - CA$100K/yr

... on voice and AI solutions, you will fundamentally drive the company's revenue growth and solidify ... Our typical process includes a phone screen, video interview, and case study presentation. While we ...

Voices

Enterprise Account Executive

Toronto, ON · Remote

CA$80K - CA$100K/yr

... on voice and AI solutions, you will fundamentally drive the company's revenue growth and solidify ... Our typical process includes a phone screen, video interview, and case study presentation. While we ...

New

Voices

Enterprise Account Executive

Ottawa, ON · Remote

CA$80K - CA$100K/yr

... on voice and AI solutions, you will fundamentally drive the company's revenue growth and solidify ... Our typical process includes a phone screen, video interview, and case study presentation. While we ...

New

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Showing results 21-40

All JobsVoice Process JobsVoice Process Jobs in Ontario

Voice Process information

See Ontario salary details

$1.2K

$7.4K

$13.5K

How much do voice process jobs pay per month?

As of Aug 10, 2026, the average monthly pay for voice process in Ontario is $7,357.92, according to ZipRecruiter salary data. Most workers in this role earn between $3,625.00 and $10,041.67 per month, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a voice process role?

To thrive in a Voice Process role, you need excellent verbal communication skills, active listening abilities, and at least a high school diploma or equivalent qualification. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes language proficiency certifications are commonly required. Patience, problem-solving, and a customer-centric attitude are standout soft skills for this position. These skills are crucial for effectively resolving customer issues, ensuring customer satisfaction, and maintaining professionalism in high-pressure environments.

What are some common challenges faced in a voice process role, and how can I prepare for them?

One of the most common challenges in a Voice Process role is managing high call volumes while maintaining excellent customer service and meeting performance targets. You may also encounter difficult customers or need to quickly learn and adapt to new scripts and products. To prepare, focus on developing strong communication and active listening skills, practice staying calm under pressure, and familiarize yourself with common CRM tools. Regular feedback and training are typically provided to help you continuously improve and succeed in this fast-paced environment.

What is the difference between Voice Process vs Customer Support Executive?

AspectVoice ProcessCustomer Support Executive
Primary RoleHandling inbound/outbound calls, resolving customer queriesAssisting customers via calls, emails, or chats, providing solutions
Required SkillsCommunication skills, patience, problem-solvingCommunication skills, product knowledge, empathy
Work EnvironmentCall centers, BPO companiesCall centers, BPOs, customer service departments
CertificationsNot mandatory but preferred certifications in communicationNot mandatory but preferred certifications in communication

Both Voice Process and Customer Support Executive roles involve communication with customers, often in call center environments. While they share similar skills and work settings, Voice Process typically emphasizes handling calls directly related to sales or support, whereas Customer Support Executive may also include email and chat support. Understanding these differences helps job seekers choose the right role based on their skills and preferences.

What is a voice process?

A Voice Process job typically involves handling customer interactions over the phone, either for customer support, sales, or technical assistance. Employees in this role communicate directly with customers to resolve issues, provide information, or process requests. This role is common in call centers and requires strong communication skills, patience, and the ability to think quickly. Voice Process jobs can be inbound (receiving calls) or outbound (making calls), depending on the company's needs. Fluency in the required language and basic computer skills are usually essential.
What are popular job titles related to Voice Process jobs in Ontario? For Voice Process jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Voice Process jobs in Ontario look for? The top searched job categories for Voice Process jobs in Ontario are:
What cities in Ontario are hiring for Voice Process jobs? Cities in Ontario with the most Voice Process job openings:
Voice Process jobs near you
Infographic showing various Voice Process job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $88,295 per year, or $42.4 per hour.

SAP Field Service (FSM) Business Process Lead

Eliassen Group

Mississauga, ON • On-site

CA$140 - CA$160/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Job description

Description:

Hybrid 3 days/week in Mississauga, ON

Our client is implementing SAP S/4HANA enterprise-wide and requires a Business Process Lead for Field Services Management (FSM) with a focus on online booking and scheduling. The role will partner with the System Integrator in a paired delivery model to design, specify, and validate rules-driven, automated scheduling capabilities. The leader will translate manual, email, and Excel-based workflows into standardized ERP processes, define booking readiness sequencing, and guide SAP Field Service Management configuration to enable real-time capacity publishing, automated communications, and auditability.

We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $140.00 to $160.00/hr. CAD

Responsibilities:
  • Lead end-to-end process design for SAP S/4HANA Field Services Demand Management, including booking lifecycle, scheduling, and service order creation.
  • Translate manual Excel/email-driven workflows into automated, rules-based ERP processes with real-time scheduling capabilities.
  • Partner with the system integrator and business stakeholders to define requirements, configuration logic, and booking readiness activation workflows.
  • Drive implementation of SAP FSM capabilities including technician availability, capacity management, and automated booking communications.
  • Support UAT, stakeholder training, and process validation while ensuring alignment across business and technical teams.
Experience Requirements:
  • Minimum of one full-cycle SAP S/4HANA implementation with ownership of Field Services, scheduling, or dispatch workstream.
  • Hands-on experience with SAP Field Service Management, including service orders, scheduling rules, and technician capacity integration.
  • Strong understanding of field service operations including scheduling, booking systems, and installer capacity management.
  • Experience designing ERP-driven automation to replace manual workflows, including rules-based scheduling and booking readiness processes.
  • Proven ability to lead workshops, create functional specs, and collaborate across business and SI teams in a complex ERP program.

Recruitment Transparency Notice
 
Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.
 

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact fraud@eliassen.com.

 
About Eliassen Group:
 
Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.
 
Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.
 
Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
 
Eliassen Group logo

About Eliassen Group

Sourced by ZipRecruiter

Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Reading, MA, US

Year founded

1989

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