Voice Process Jobs in Ontario (NOW HIRING)

Requisition ID: 262823 
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Team:

Global Trader Communications, Scotiabank's Global Technology Solutions (GTS), Solutions Integration & Delivery (SI&D) organization, is rooted in understanding our Scotiabank business lines and technologies and collaborating with our global CIOs and business lines to deliver high-quality, reliable enterprise solutions in an agile and cost-effective manner while complying with the bank's security standards and policies.

The Role:

The Senior Manager-  Global Trader Communications will provide thorough leadership to a regional team of high-performance IT professionals and subject matter experts for all Data and Trader Voice technologies-related activities. You will have global accountability of voice recording technology within Global Trader Vocie and for all business partners working in collaboration with HR, Compliance, Legal, and other IT Groups. Reporting to Director, Global Operations, Global Trader Communications, Archive and Surveillance Platform Management GTS-GBM Voice Services

• When required, there might be travel outside of the LATAM Region. 
• You are fine with 24/7 on-call to support your staff 
• After hours to assist with problem resolution and ensure systems are validated and operational.

Is this role right for you? In this role you will:

• This is an on-site role supporting the trading floors in LATAM (Brazil, Mexico, Chile, Uraguay and Peru) working in Toronto supporting Remotly 
• You will also provide support for other Global Trader Voice teams globally
• There may be the opportunity for staggered starting hours.
• You are confident in leading the development and implementation of the Global Trader Voice operating model to address voice preservation within Global operating centers; and in particular Capital Markets, Sales and Trading environments.
• You will drive the direction of the team and meet achieve Data and Voice technologies objectives.
• You are comfortable in collaborating with the business, along with the technical and operational groups across the Bank to ensure alignment of technical solutions to the business strategy, use and deployment of best practices in business support solutions, and the alignment and application of Bank operational and security standards.
• You can manage the workflow associated with producing voice recordings and evidence for standard and complex global requests & embrace working with global teams to standardize and consolidate voice recording technology, preservation and extraction processes.
• You are eager to participate and engage bank executives in voice-related agendas. This includes developing presentations and assisting with communications with Bank regulators and compliance groups.
• Your primary focus is maintaining a global operating model, ensuring data integrity, and responding effectively while engaging with HR, eDiscovery, and Legal on managing discovery requests for IT.  Part of the directive is to ensure system availability and data integrity.
• You will work with the Regulatory Business Initiatives group, Internal Controls Group, SI&D Service Management leads, and Vendors to define the scope, intake, and building of integrations with various communication platforms, support Scenario development, and testing automation.
• You will work with vendors and internal partners to get appropriate reviews and approvals for the solutions being developed.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• 5+ years' experience in desktop Applications and support.
• 5 years' experience in Trader Voice and /or communication technologies, or equivalent. 5+ Years of Voice Recording technology
• You have strong communication (verbal/written/presentation) skills in English and Spanish.  Portuguese is an asset.
• You have at least 5+ years of hands-on working experience in a people management position within Trader Vocie, Recording and/orInformation Technology or Desk top technology.
• You can demonstrate a working knowledge of compliance policies, as well as trading practices & workflows relative to the trading businesses.
• You have at least 5+ years of progressive working knowledge or experience in Data and Voice at an enterprise scale with industry-recognized tools (e.g., Turrets like BT, IPC, Cloud9, etc....); Voice Recording software (e.g., Verint, NICE, Redbox, etc.); and Cisco CUCM
• You possess superior decision-making skills to resolve work issues with the ability to work under pressure in a dynamic environment.
• You can demonstrate advanced interpersonal skills to build critical relationships with internal technology & business stakeholders and external vendors.

  What's in it for you?

• We are technology partners who help the business transform how our employees around the world work.
• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We also foster an environment of innovation and continuous learning.
• We care about our people, allowing them to design how they work to deliver amazing results.
• We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.

#LI-Hybrid

Location(s):  Canada : Ontario : Toronto 
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.