PBX, hybrid key systems and non-KSU systems • Voice processing and Computerized telephone ... technology • Microwave radio equipment • VHF/UHF radio equipment, Mobile Cellular Phones, and ...
PBX, hybrid key systems and non-KSU systems • Voice processing and Computerized telephone ... technology • Microwave radio equipment • VHF/UHF radio equipment, Mobile Cellular Phones, and ...
Position will serve as a direct customer and interface for the IT process. ESSENTIAL FUNCTIONS ... PBX, hybrid key systems and non-KSU systems Voice processing and Computerized telephone technology ...
Position will serve as a direct customer and interface for the IT process. ESSENTIAL FUNCTIONS ... PBX, hybrid key systems and non-KSU systems Voice processing and Computerized telephone technology ...
Voice Technician
Arlington, VA · On-site
... processes and standards. * Possess customer service and support skills in a high visibility ... Troubleshoot and resolve voice network-related incidents, working closely with cross-functional ...
Voice Technician
Arlington, VA · On-site
... processes and standards. * Possess customer service and support skills in a high visibility ... Troubleshoot and resolve voice network-related incidents, working closely with cross-functional ...
Voice Engineer
Chantilly, VA · On-site
Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Familiarity with government security accreditation processes and PKI/certificate management
Voice Engineer
Chantilly, VA · On-site
Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Familiarity with government security accreditation processes and PKI/certificate management
We are seeking a Voice Technician to join our team supporting DISA JSP ETM in Arlington, VA ... processes and standards. * Possess customer service and support skills in a high visibility ...
We are seeking a Voice Technician to join our team supporting DISA JSP ETM in Arlington, VA ... processes and standards. * Possess customer service and support skills in a high visibility ...
Voice Technician
Arlington, VA · On-site
... processes and standards. * Possess customer service and support skills in a high visibility ... Troubleshoot and resolve voice network-related incidents, working closely with cross-functional ...
Voice Technician
Arlington, VA · On-site
... processes and standards. * Possess customer service and support skills in a high visibility ... Troubleshoot and resolve voice network-related incidents, working closely with cross-functional ...
Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we deliver ... Familiarity with government security accreditation processes and PKI/certificate management
Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we deliver ... Familiarity with government security accreditation processes and PKI/certificate management
Voice Engineer
Chantilly, VA · On-site
Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Familiarity with government security accreditation processes and PKI/certificate management
Voice Engineer
Chantilly, VA · On-site
Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Familiarity with government security accreditation processes and PKI/certificate management
Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we deliver ... Familiarity with government security accreditation processes and PKI/certificate management
Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we deliver ... Familiarity with government security accreditation processes and PKI/certificate management
Troubleshoot and resolve voice network-related incidents, working closely with cross-functional ... As part of the application process, you agree that TekSynap Corporation may retain and use your ...
Quick apply
Troubleshoot and resolve voice network-related incidents, working closely with cross-functional ... As part of the application process, you agree that TekSynap Corporation may retain and use your ...
Voice Engineer
Chantilly, VA · On-site
Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Familiarity with government security accreditation processes and PKI/certificate management
Voice Engineer
Chantilly, VA · On-site
Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Familiarity with government security accreditation processes and PKI/certificate management
Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Familiarity with government security accreditation processes and PKI/certificate management
Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Familiarity with government security accreditation processes and PKI/certificate management
Voice Technician
Arlington, VA · On-site
The Voice Technician is a key member of the Telecommunications and Voice Services team and is ... processes and standards. * Solid customer service and support skills in a high-visibility ...
Voice Technician
Arlington, VA · On-site
The Voice Technician is a key member of the Telecommunications and Voice Services team and is ... processes and standards. * Solid customer service and support skills in a high-visibility ...
Voice Technician
Arlington, VA · On-site
The Voice Technician is a key member of the Telecommunications and Voice Services team and is ... processes and standards. * Solid customer service and support skills in a high-visibility ...
Quick apply
Voice Technician
Arlington, VA · On-site
The Voice Technician is a key member of the Telecommunications and Voice Services team and is ... processes and standards. * Solid customer service and support skills in a high-visibility ...
Voice Technician
Arlington, VA · On-site
The Voice Technician is a key member of the Telecommunications and Voice Services team and is ... processes and standards. * Solid customer service and support skills in a high-visibility ...
Voice Technician
Arlington, VA · On-site
The Voice Technician is a key member of the Telecommunications and Voice Services team and is ... processes and standards. * Solid customer service and support skills in a high-visibility ...
Provide team support and process improvements through individual contributions. * Handles escalations * Participate in routine operational meetings * Maintain and update voice network diagrams and ...
Provide team support and process improvements through individual contributions. * Handles escalations * Participate in routine operational meetings * Maintain and update voice network diagrams and ...
MS Teams Voice Engineer
Alexandria, VA · On-site
About the Role Vamonos IT is seeking an experienced Team Lead, Voice Engineering to lead the design ... Drive operational efficiency through automation, monitoring, and process improvement About Vamonos ...
MS Teams Voice Engineer
Alexandria, VA · On-site
About the Role Vamonos IT is seeking an experienced Team Lead, Voice Engineering to lead the design ... Drive operational efficiency through automation, monitoring, and process improvement About Vamonos ...
Voice Systems Engineer
Herndon, VA · On-site
... process • Provide certificate management support for secure systems • Assist with system upgrades, patching, and configuration • Support new site voice system standups • Support call center ...
Voice Systems Engineer
Herndon, VA · On-site
... process • Provide certificate management support for secure systems • Assist with system upgrades, patching, and configuration • Support new site voice system standups • Support call center ...
MS Teams Voice Engineer
Alexandria, VA · On-site
About the Role Vamonos IT is seeking an experienced Team Lead, Voice Engineering to lead the design ... Drive operational efficiency through automation, monitoring, and process improvement About Vamonos ...
MS Teams Voice Engineer
Alexandria, VA · On-site
About the Role Vamonos IT is seeking an experienced Team Lead, Voice Engineering to lead the design ... Drive operational efficiency through automation, monitoring, and process improvement About Vamonos ...
Systems Engineer (Voice)
Dulles, VA · On-site
... process • Provide certificate management support for secure systems • Assist with system upgrades, patching, and configuration • Support new site voice system standups • Support call center ...
Systems Engineer (Voice)
Dulles, VA · On-site
... process • Provide certificate management support for secure systems • Assist with system upgrades, patching, and configuration • Support new site voice system standups • Support call center ...
Voice Process information
See Virginia salary details
$14.06 - $17.14
19% of jobs
$17.75 is the 25th percentile. Wages below this are outliers.
$17.14 - $20.21
31% of jobs
$20.21 - $23.29
7% of jobs
$23.29 - $26.37
6% of jobs
$28.48 is the 75th percentile. Wages above this are outliers.
$26.37 - $29.44
17% of jobs
$29.44 - $32.52
8% of jobs
$32.52 - $35.60
2% of jobs
$35.60 - $38.67
2% of jobs
$38.67 - $41.75
6% of jobs
$41.75 - $44.83
1% of jobs
$44.83 - $47.90
0% of jobs
$14
$25
$47
How much do voice process jobs pay per hour?
As of Jun 9, 2026, the average hourly pay for voice process in Virginia is $25.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $29.33 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive in a Voice Process role, and why are they important?
To thrive in a Voice Process role, you need excellent verbal communication skills, active listening abilities, and at least a high school diploma or equivalent qualification. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes language proficiency certifications are commonly required. Patience, problem-solving, and a customer-centric attitude are standout soft skills for this position. These skills are crucial for effectively resolving customer issues, ensuring customer satisfaction, and maintaining professionalism in high-pressure environments.
What are some common challenges faced in a Voice Process role, and how can I prepare for them?
One of the most common challenges in a Voice Process role is managing high call volumes while maintaining excellent customer service and meeting performance targets. You may also encounter difficult customers or need to quickly learn and adapt to new scripts and products. To prepare, focus on developing strong communication and active listening skills, practice staying calm under pressure, and familiarize yourself with common CRM tools. Regular feedback and training are typically provided to help you continuously improve and succeed in this fast-paced environment.
What is the difference between Voice Process vs Customer Support Executive?
| Aspect | Voice Process | Customer Support Executive |
|---|---|---|
| Primary Role | Handling inbound/outbound calls, resolving customer queries | Assisting customers via calls, emails, or chats, providing solutions |
| Required Skills | Communication skills, patience, problem-solving | Communication skills, product knowledge, empathy |
| Work Environment | Call centers, BPO companies | Call centers, BPOs, customer service departments |
| Certifications | Not mandatory but preferred certifications in communication | Not mandatory but preferred certifications in communication |
Both Voice Process and Customer Support Executive roles involve communication with customers, often in call center environments. While they share similar skills and work settings, Voice Process typically emphasizes handling calls directly related to sales or support, whereas Customer Support Executive may also include email and chat support. Understanding these differences helps job seekers choose the right role based on their skills and preferences.
What is a Voice Process job?
A Voice Process job typically involves handling customer interactions over the phone, either for customer support, sales, or technical assistance. Employees in this role communicate directly with customers to resolve issues, provide information, or process requests. This role is common in call centers and requires strong communication skills, patience, and the ability to think quickly. Voice Process jobs can be inbound (receiving calls) or outbound (making calls), depending on the company's needs. Fluency in the required language and basic computer skills are usually essential.
What are popular job titles related to Voice Process jobs in Virginia? For Voice Process jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Voice Process jobs in Virginia look for? The top searched job categories for Voice Process jobs in Virginia are:
Full-time
Posted 3 days ago
Job description
Company Description
To us, CoServe means that "we're in it together" with our business partners. Your priorities are our priorities, and we are vested in your success. This core perspective drives everything we do. We've found that working together is what creates long-term value and profitability. Our mission is to serve you first, and in serving you, we win together.
Our vision is to help discover the very best talent on the planet. And then help those people find their ideal work opportunity.
CoServe's specific focus is IT and Telecommunication. As serving others has always been our M.O., we have built deep, lasting relationships over the last few decades. These relationships are what make the difference in finding the exact right person at exactly the right time.
Job Description
PRINCIPAL OBJECTIVE:
Maintain the Technical integrity of all Data (WANs/LANs/MANs, and Low speed data), voice (PBX, voice Mail, conference bridges, radio network - PTP, MAS, VHF, & UHF) networks, Video Conferencing, and IXC, LEC and CLEC problem resolution. Has a high degree of technical expertise in most area of infrastructure. Technical integrity will include installation, scheduled maintenance, and problem resolution of all telecommunications equipment and networks within a given geographical area. Position will act as lead person for various activities. Position will serve as a direct customer and interface for the IT process.
ESSENTIAL FUNCTIONS:
• Installs, maintains, repairs and operates infrastructure within the network, such as but not limited to:
• Local Area Network equipment
• Wide Area Networking equipment & circuits
• Telephone systems; PBX, hybrid key systems and non-KSU systems
• Voice processing and Computerized telephone technology
• Microwave radio equipment
• VHF/UHF radio equipment, Mobile Cellular Phones, and paging infrastructure
• Video teleconferencing equipment
• Fiber Optic cable systems
• UPS systems/AC and DC systems
• Other company electronic equipment as needed and/or when requested
• Functions as PBX and phone mail administrator
• Works closely with telephone company and other company personnel to install and repair telephone circuits
• Works with coordinator for telecommunications capital projects
• Assures that company microwave and radio system operates within the guidelines set forth by the Federal Communications Commission
• Providing first level client PC support
• Provides electronic technical support for company engineering and other departments
• Assists in the operation and repair of company SCADA and electronic measurement systems
• Work with Central Network personnel configuring routers, hubs, and channel banks
• Building infrastructure cabling systems, both fiber and metallic mediums.
Qualifications
Additional Information
This is an immediate opportunity! Please contact us so we can help you get that first interview!
To us, CoServe means that "we're in it together" with our business partners. Your priorities are our priorities, and we are vested in your success. This core perspective drives everything we do. We've found that working together is what creates long-term value and profitability. Our mission is to serve you first, and in serving you, we win together.
Our vision is to help discover the very best talent on the planet. And then help those people find their ideal work opportunity.
CoServe's specific focus is IT and Telecommunication. As serving others has always been our M.O., we have built deep, lasting relationships over the last few decades. These relationships are what make the difference in finding the exact right person at exactly the right time.
Job Description
PRINCIPAL OBJECTIVE:
Maintain the Technical integrity of all Data (WANs/LANs/MANs, and Low speed data), voice (PBX, voice Mail, conference bridges, radio network - PTP, MAS, VHF, & UHF) networks, Video Conferencing, and IXC, LEC and CLEC problem resolution. Has a high degree of technical expertise in most area of infrastructure. Technical integrity will include installation, scheduled maintenance, and problem resolution of all telecommunications equipment and networks within a given geographical area. Position will act as lead person for various activities. Position will serve as a direct customer and interface for the IT process.
ESSENTIAL FUNCTIONS:
• Installs, maintains, repairs and operates infrastructure within the network, such as but not limited to:
• Local Area Network equipment
• Wide Area Networking equipment & circuits
• Telephone systems; PBX, hybrid key systems and non-KSU systems
• Voice processing and Computerized telephone technology
• Microwave radio equipment
• VHF/UHF radio equipment, Mobile Cellular Phones, and paging infrastructure
• Video teleconferencing equipment
• Fiber Optic cable systems
• UPS systems/AC and DC systems
• Other company electronic equipment as needed and/or when requested
• Functions as PBX and phone mail administrator
• Works closely with telephone company and other company personnel to install and repair telephone circuits
• Works with coordinator for telecommunications capital projects
• Assures that company microwave and radio system operates within the guidelines set forth by the Federal Communications Commission
• Providing first level client PC support
• Provides electronic technical support for company engineering and other departments
• Assists in the operation and repair of company SCADA and electronic measurement systems
• Work with Central Network personnel configuring routers, hubs, and channel banks
• Building infrastructure cabling systems, both fiber and metallic mediums.
Qualifications
- Cisco and Avaya Certifications
- Understand OSI seven Layer model
- Understand various network protocols
- Possess basic computer skills and familiar with Microsoft Professional Office Suite products
- Understands and complies with all OSHA and company safety regulations
Additional Information
This is an immediate opportunity! Please contact us so we can help you get that first interview!
About CoServe
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Alpharetta, GA, US
Year founded
2012