ZipRecruiter

Log In

1

Voice Process Jobs in Virginia (NOW HIRING)

Bridge Core (BCore)

Voice Engineer

Chantilly, VA

$145K - $165K/yr

Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we deliver ... Familiarity with government security accreditation processes and PKI/certificate management

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$175K - $195K/yr

Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Familiarity with government security accreditation processes and PKI/certificate management

Bridge Core (BCore)

Voice Engineer

Chantilly, VA

$175K - $195K/yr

Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we deliver ... Familiarity with government security accreditation processes and PKI/certificate management

Bridge Core (BCore)

Voice Engineer

Chantilly, VA

$145K - $165K/yr

Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Familiarity with government security accreditation processes and PKI/certificate management

Bridge Core (BCore)

Voice Engineer

Chantilly, VA

$175K - $195K/yr

Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Familiarity with government security accreditation processes and PKI/certificate management

Bridge Core (BCore)

Voice Engineer

Chantilly, VA · On-site

$145K - $165K/yr

Overview Voice Engineer Chantilly, VA TS/SCI with Poly At Bcore, our strength comes from how we ... Familiarity with government security accreditation processes and PKI/certificate management

Vamonos IT LLC

MS Teams Voice Engineer

Alexandria, VA · On-site

About the Role Vamonos IT is seeking an experienced Team Lead, Voice Engineering to lead the design ... Drive operational efficiency through automation, monitoring, and process improvement About Vamonos ...

Vamonos IT LLC

MS Teams Voice Engineer

Alexandria, VA · On-site

$75K - $110K/yr

About the Role Vamonos IT is seeking an experienced Team Lead, Voice Engineering to lead the design ... Drive operational efficiency through automation, monitoring, and process improvement About Vamonos ...

TekSynap

Voice Technician

Arlington, VA

$75K - $125K/yr

We are seeking a Voice Technician to join our team supporting DISA JSP ETM in Arlington, VA ... processes and standards. * Possess customer service and support skills in a high visibility ...

VTG

Senior Cisco Voice Engineer

Dulles, VA · On-site

Overview We are seeking experienced Cisco Voice Engineers to support a mission critical, technology ... processes and PKI/certificate management • Experience designing or supporting call center ...

TekSynap

Voice Technician

Arlington, VA

$75K - $125K/yr

Troubleshoot and resolve voice network-related incidents, working closely with cross-functional ... As part of the application process, you agree that TekSynap Corporation may retain and use your ...

Cornerstone Defense

Systems Engineer (Voice)

Dulles, VA · On-site

... process • Provide certificate management support for secure systems • Assist with system upgrades, patching, and configuration • Support new site voice system standups • Support call center ...

VTG

Senior Cisco Voice Engineer

Dulles, VA · Hybrid

... processes and PKI/certificate management • Experience designing or supporting call center ... in Voice/UC engineering • Expert-level proficiency in SIP signaling and call flows • Expert ...

next page

Showing results 1-20

All JobsVoice Process JobsVoice Process Jobs in Virginia

Voice Process information

See Virginia salary details

$14

$25

$47

How much do voice process jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for voice process in Virginia is $25.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $29.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a Voice Process role, and why are they important?

To thrive in a Voice Process role, you need excellent verbal communication skills, active listening abilities, and at least a high school diploma or equivalent qualification. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes language proficiency certifications are commonly required. Patience, problem-solving, and a customer-centric attitude are standout soft skills for this position. These skills are crucial for effectively resolving customer issues, ensuring customer satisfaction, and maintaining professionalism in high-pressure environments.

What are some common challenges faced in a Voice Process role, and how can I prepare for them?

One of the most common challenges in a Voice Process role is managing high call volumes while maintaining excellent customer service and meeting performance targets. You may also encounter difficult customers or need to quickly learn and adapt to new scripts and products. To prepare, focus on developing strong communication and active listening skills, practice staying calm under pressure, and familiarize yourself with common CRM tools. Regular feedback and training are typically provided to help you continuously improve and succeed in this fast-paced environment.

What is the difference between Voice Process vs Customer Support Executive?

AspectVoice ProcessCustomer Support Executive
Primary RoleHandling inbound/outbound calls, resolving customer queriesAssisting customers via calls, emails, or chats, providing solutions
Required SkillsCommunication skills, patience, problem-solvingCommunication skills, product knowledge, empathy
Work EnvironmentCall centers, BPO companiesCall centers, BPOs, customer service departments
CertificationsNot mandatory but preferred certifications in communicationNot mandatory but preferred certifications in communication

Both Voice Process and Customer Support Executive roles involve communication with customers, often in call center environments. While they share similar skills and work settings, Voice Process typically emphasizes handling calls directly related to sales or support, whereas Customer Support Executive may also include email and chat support. Understanding these differences helps job seekers choose the right role based on their skills and preferences.

What is a Voice Process job?

A Voice Process job typically involves handling customer interactions over the phone, either for customer support, sales, or technical assistance. Employees in this role communicate directly with customers to resolve issues, provide information, or process requests. This role is common in call centers and requires strong communication skills, patience, and the ability to think quickly. Voice Process jobs can be inbound (receiving calls) or outbound (making calls), depending on the company's needs. Fluency in the required language and basic computer skills are usually essential.
What are popular job titles related to Voice Process jobs in Virginia? For Voice Process jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Voice Process jobs in Virginia look for? The top searched job categories for Voice Process jobs in Virginia are:
Voice Process jobs near you
Infographic showing various Voice Process job openings in Virginia as of July 2026, with employment types broken down into 63% Full Time, 28% Part Time, and 9% Contract. Highlights an 100% In-person job distribution, with an average salary of $52,532 per year, or $25.3 per hour.
Voice and Data Engineer

Voice and Data Engineer

CoServe Global Solutions

Fredericksburg, VA

Other

Posted 19 days ago

Job description

Company Description

To us, CoServe means that "we're in it together" with our business partners. Your priorities are our priorities, and we are vested in your success. This core perspective drives everything we do. We've found that working together is what creates long-term value and profitability. Our mission is to serve you first, and in serving you, we win together. 

Our vision is to help discover the very best talent on the planet.  And then help those people find their ideal work opportunity.  

CoServe's specific focus is IT and Telecommunication.  As serving others has always been our M.O., we have built deep, lasting relationships over the last few decades. These relationships are what make the difference in finding the exact right person at exactly the right time.

Job Description

PRINCIPAL OBJECTIVE: 

Maintain the Technical integrity of all Data (WANs/LANs/MANs, and Low speed data), voice (PBX, voice Mail, conference bridges, radio network - PTP, MAS, VHF, & UHF) networks, Video Conferencing, and IXC, LEC and CLEC problem resolution. Has a high degree of technical expertise in most area of infrastructure. Technical integrity will include installation, scheduled maintenance, and problem resolution of all telecommunications equipment and networks within a given geographical area. Position will act as lead person for various activities. Position will serve as a direct customer and interface for the IT process. 



ESSENTIAL FUNCTIONS:


Installs, maintains, repairs and operates infrastructure within the network, such as but not limited to:

Local Area Network equipment

Wide Area Networking equipment & circuits

Telephone systems; PBX, hybrid key systems and non-KSU systems

Voice processing and Computerized telephone technology

Microwave radio equipment 

VHF/UHF radio equipment, Mobile Cellular Phones, and paging infrastructure

Video teleconferencing equipment

Fiber Optic cable systems

UPS systems/AC and DC systems

Other company electronic equipment as needed and/or when requested

Functions as PBX and phone mail administrator 

Works closely with telephone company and other company personnel to install and repair telephone circuits 

Works with coordinator for telecommunications capital projects

Assures that company microwave and radio system operates within the guidelines set forth by the Federal Communications Commission

Providing first level client PC support 

Provides electronic technical support for company engineering and other departments

Assists in the operation and repair of company SCADA and electronic measurement systems

Work with Central Network personnel configuring routers, hubs, and channel banks

Building infrastructure cabling systems, both fiber and metallic mediums.



Qualifications
  • Cisco and Avaya Certifications
  • Understand OSI seven Layer model
  • Understand various network protocols
  • Possess basic computer skills and familiar with Microsoft Professional Office Suite products
  • Understands and complies with all OSHA and company safety regulations
Additional Information

This is an immediate opportunity!  Please contact us so we can help you get that first interview! 

CoServe logo

About CoServe

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2012

View All CoServe Jobs

Apply