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Voice Process Jobs in Virginia (NOW HIRING)

TekSynap

Voice Technician

Arlington, VA · On-site

$75K - $125K/yr

... processes and standards. * Possess customer service and support skills in a high visibility ... Troubleshoot and resolve voice network-related incidents, working closely with cross-functional ...

ValidaTek, Inc.

Voice Technician

Arlington, VA

$60K - $100K/hr

ValidaTek is searching for a Voice Technician to support and maintain telephony systems supporting ... Ensure all systems meet and exceed DoD standards, security requirements, and required processes.

ValidaTek

Voice Technician

Arlington, VA · On-site

ValidaTek is searching for a Voice Technician to support and maintain telephony systems supporting ... Ensure all systems meet and exceed DoD standards, security requirements, and required processes.

Apex Systems

Senior Cloud Voice Engineer

Virginia Beach, VA · On-site

$92K - $126K/yr

The Senior Cloud Voice Engineer is responsible for the reliability, support, lifecycle, and ... Participate in ITIL-aligned incident, change, problem, and project processes, including emergency ...

New

ValidaTek, Inc.

Operations Voice Manager

Arlington, VA · On-site

$60K - $99K/hr

... process and system improvements and future enhancements. * Provide leadership and motivation to a ... Subject Matter Expert on voice communication systems. * Proven ability to lead and motivate a high ...

ValidaTek

Operations Voice Manager

Arlington, VA · On-site

... process and system improvements and future enhancements. * Provide leadership and motivation to a ... Subject Matter Expert on voice communication systems. * Proven ability to lead and motivate a high ...

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Showing results 21-40

All JobsVoice Process JobsVoice Process Jobs in Virginia

Voice Process information

See Virginia salary details

$14

$25

$47

How much do voice process jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for voice process in Virginia is $25.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $29.33 per hour, depending on experience, location, and employer.

What is a voice process?

A Voice Process job typically involves handling customer interactions over the phone, either for customer support, sales, or technical assistance. Employees in this role communicate directly with customers to resolve issues, provide information, or process requests. This role is common in call centers and requires strong communication skills, patience, and the ability to think quickly. Voice Process jobs can be inbound (receiving calls) or outbound (making calls), depending on the company's needs. Fluency in the required language and basic computer skills are usually essential.

What are the key skills and qualifications needed to thrive in a voice process role?

To thrive in a Voice Process role, you need excellent verbal communication skills, active listening abilities, and at least a high school diploma or equivalent qualification. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes language proficiency certifications are commonly required. Patience, problem-solving, and a customer-centric attitude are standout soft skills for this position. These skills are crucial for effectively resolving customer issues, ensuring customer satisfaction, and maintaining professionalism in high-pressure environments.

What are some common challenges faced in a voice process role, and how can I prepare for them?

One of the most common challenges in a Voice Process role is managing high call volumes while maintaining excellent customer service and meeting performance targets. You may also encounter difficult customers or need to quickly learn and adapt to new scripts and products. To prepare, focus on developing strong communication and active listening skills, practice staying calm under pressure, and familiarize yourself with common CRM tools. Regular feedback and training are typically provided to help you continuously improve and succeed in this fast-paced environment.

What is the difference between Voice Process vs Customer Support Executive?

AspectVoice ProcessCustomer Support Executive
Primary RoleHandling inbound/outbound calls, resolving customer queriesAssisting customers via calls, emails, or chats, providing solutions
Required SkillsCommunication skills, patience, problem-solvingCommunication skills, product knowledge, empathy
Work EnvironmentCall centers, BPO companiesCall centers, BPOs, customer service departments
CertificationsNot mandatory but preferred certifications in communicationNot mandatory but preferred certifications in communication

Both Voice Process and Customer Support Executive roles involve communication with customers, often in call center environments. While they share similar skills and work settings, Voice Process typically emphasizes handling calls directly related to sales or support, whereas Customer Support Executive may also include email and chat support. Understanding these differences helps job seekers choose the right role based on their skills and preferences.

What are popular job titles related to Voice Process jobs in Virginia?

For Voice Process jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Voice Process jobs in Virginia look for?

The top searched job categories for Voice Process jobs in Virginia are:

Voice Process jobs near you
Infographic showing various Voice Process job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 14% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,532 per year, or $25.3 per hour.

Systems Engineer (Cisco-Voice) with Security Clearance

Convirgence

Dulles, VA • On-site

Other

Re-posted 13 days ago

Job description

Systems Engineer (Cisco-Voice) Dulles, VA CB-SECV-DUL-001 We are seeking experienced Cisco Voice Engineers to support a mission-critical, technology-driven program for a key Government customer. This role focuses on designing, deploying, securing, and sustaining enterprise-level Cisco Unified Communications solutions across a complex, highly secure environment. Key Responsibilities: - Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX). - Implement next-generation voice system technologies and support first article engineering. - Participate in security accreditation activities for all voice systems. - Manage PKI/certificate requirements across Cisco UC components. - Perform system upgrades, patching, and lifecycle maintenance for hardware and software. - Provide engineering support for new site standups, including dial plan design and endpoint provisioning. - Design, test, and deploy call center technologies (UCCX/UCCE), including user training and transition planning. - Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway configuration. - Collaborate with customers and internal teams to gather and refine system requirements. - Ensure compliance with enterprise standards, policies, and security procedures. - Work within a large-scale enterprise IT environment with responsibilities specific to Cisco Voice and Unified Communications. - Partner with network engineering and telecom teams on integration activities involving telephony, call center systems, and network infrastructure. - Support secure communications devices and infrastructure, including VoIP phones, STEs, Viper phones, encryption devices, POTS/ISDN/leased lines, conference bridges, and call management servers. Required Education, Experience, & Skills: - Bachelor's or Master's degree in Computer Science, IT, Engineering, or related field - Minimum of six (6) years of progressive experience in Voice/UC engineering - Expert-level proficiency in: SIP signaling and call flows; Secure Real-Time Transport Protocol (SRTP); SIP, MGCP, H.323; TCP/IP networking; MPLS transport environments; DNS and DHCP; RTP media handling - Demonstrated experience leading enterprise-scale voice deployments and modernization efforts - Proven ability to troubleshoot complex, multi-layered call routing and signaling issues - Strong communication skills for stakeholder engagement, documentation, and technical leadership Preferred Education, Experience, & Skills: - Expertise in SIP signaling, call flows, and multi-vendor integration - Hands-on experience with H.323 in mixed-protocol environments - Cisco Certified Collaboration Professional (CCCP) or equivalent Cisco Collaboration certifications - CCNP Collaboration - CCIE Collaboration (highly desirable) - Avaya Communications Certification or experience supporting Avaya platforms in hybrid Cisco/Avaya environments - Experience with secure communications devices (VoIP endpoints, STEs, Viper phones, encryption devices) - Familiarity with government security accreditation processes and PKI/certificate management - Experience designing or supporting call center technologies (Cisco UCCX/UCCE or Avaya equivalent) - Prior experience in a DoD, IC, or other high-security environment

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