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Voice Process Jobs in Virginia (NOW HIRING)

VTG

Senior Cisco Voice Engineer

Dulles, VA · On-site

Overview We are seeking experienced Cisco Voice Engineers to support a mission critical, technology ... processes and PKI/certificate management • Experience designing or supporting call center ...

VTG

Senior Cisco Voice Engineer

Dulles, VA · Hybrid

... processes and PKI/certificate management • Experience designing or supporting call center ... in Voice/UC engineering • Expert-level proficiency in SIP signaling and call flows • Expert ...

City of Norfolk, VA

Network Engineer II (Voice)

Norfolk, VA · On-site

$71K - $119K/yr

Most processes in the organization are dependent on technology to function. As a result, there is a ... The Network Engineer II (Voice) position is customer centric, as well as technical, and needs to ...

GovernmentJobs.com

Network Engineer II (Voice)

Norfolk, VA · On-site

$71K - $81K/yr

Network Engineer II (Voice) The Department of Information Technology (IT) plays a key role in ... Most processes in the organization are dependent on technology to function. As a result, there is a ...

ValidaTek, Inc.

Voice Technician

Arlington, VA

$58K - $96K/yr

In this role, the Voice Techician will: * Configure and maintain all customer voice communication ... Ensure all systems meet and exceed DoD standards, security requirements, and required processes.

ValidaTek, Inc.

Voice Technician

Arlington, VA · On-site

$58K - $96K/yr

Ensure all systems meet and exceed DoD standards, security requirements, and required processes ... voice technician experience in a DoD environment. * Experience configuring, maintaining ...

ValidaTek, Inc.

Voice Technician

Arlington, VA · On-site

$96K/yr

Ensure all systems meet and exceed DoD standards, security requirements, and required processes ... voice technician experience in a DoD environment. * Experience configuring, maintaining ...

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Voice Process information

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$14

$25

$47

How much do voice process jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for voice process in Virginia is $25.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $29.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a Voice Process role, and why are they important?

To thrive in a Voice Process role, you need excellent verbal communication skills, active listening abilities, and at least a high school diploma or equivalent qualification. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes language proficiency certifications are commonly required. Patience, problem-solving, and a customer-centric attitude are standout soft skills for this position. These skills are crucial for effectively resolving customer issues, ensuring customer satisfaction, and maintaining professionalism in high-pressure environments.

What are some common challenges faced in a Voice Process role, and how can I prepare for them?

One of the most common challenges in a Voice Process role is managing high call volumes while maintaining excellent customer service and meeting performance targets. You may also encounter difficult customers or need to quickly learn and adapt to new scripts and products. To prepare, focus on developing strong communication and active listening skills, practice staying calm under pressure, and familiarize yourself with common CRM tools. Regular feedback and training are typically provided to help you continuously improve and succeed in this fast-paced environment.

What is the difference between Voice Process vs Customer Support Executive?

AspectVoice ProcessCustomer Support Executive
Primary RoleHandling inbound/outbound calls, resolving customer queriesAssisting customers via calls, emails, or chats, providing solutions
Required SkillsCommunication skills, patience, problem-solvingCommunication skills, product knowledge, empathy
Work EnvironmentCall centers, BPO companiesCall centers, BPOs, customer service departments
CertificationsNot mandatory but preferred certifications in communicationNot mandatory but preferred certifications in communication

Both Voice Process and Customer Support Executive roles involve communication with customers, often in call center environments. While they share similar skills and work settings, Voice Process typically emphasizes handling calls directly related to sales or support, whereas Customer Support Executive may also include email and chat support. Understanding these differences helps job seekers choose the right role based on their skills and preferences.

What is a Voice Process job?

A Voice Process job typically involves handling customer interactions over the phone, either for customer support, sales, or technical assistance. Employees in this role communicate directly with customers to resolve issues, provide information, or process requests. This role is common in call centers and requires strong communication skills, patience, and the ability to think quickly. Voice Process jobs can be inbound (receiving calls) or outbound (making calls), depending on the company's needs. Fluency in the required language and basic computer skills are usually essential.
What are popular job titles related to Voice Process jobs in Virginia? For Voice Process jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Voice Process jobs in Virginia look for? The top searched job categories for Voice Process jobs in Virginia are:
Voice Process jobs near you
Infographic showing various Voice Process job openings in Virginia as of June 2026, with employment types broken down into 72% Full Time, 22% Part Time, and 6% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $52,532 per year, or $25.3 per hour.
Senior Cisco Voice Engineer

Senior Cisco Voice Engineer

VTG

Dulles, VA • On-site

Full-time

Posted 26 days ago

Job description

Overview
We are seeking experienced Cisco Voice Engineers to support a mission critical, technology driven program for a key Government customer. This role focuses on designing, deploying, securing, and sustaining enterprise level Cisco Unified Communications solutions across a complex, highly secure environment.
What will you do?
• Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX).
• Implement next generation voice system technologies and support first article engineering.
• Participate in security accreditation activities for all voice systems.
• Manage PKI/certificate requirements across Cisco UC components.
• Perform system upgrades, patching, and lifecycle maintenance for hardware and software.
• Provide engineering support for new site standups, including dial plan design and endpoint provisioning.
• Design, test, and deploy call center technologies (UCCX/UCCE), including user training and transition planning.
• Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway configuration.
• Collaborate with customers and internal teams to gather and refine system requirements.
• Ensure compliance with enterprise standards, policies, and security procedures.
• Work within a large scale enterprise IT environment with responsibilities specific to Cisco Voice and Unified Communications.
• Partner with network engineering and telecom teams on integration activities involving telephony, call center systems, and network infrastructure.
• Support secure communications devices and infrastructure, including VoIP phones, STEs, Viper phones, encryption devices, POTs/ISDN/leased lines, conference bridges, and call management servers.
Do you have what it takes?
• Must have a Top Secret Clearance with Polygraph
• Bachelor's or Master's degree in Computer Science, IT, Engineering, or related field
• Minimum of six (6) years of progressive experience in Voice/UC engineering
• Expert-level proficiency in SIP signaling and call flows
• Expert-level proficiency in Secure Real Time Transport Protocol (SRTP)
• Expert-level proficiency in SIP, MGCP, and H.323
• Expert-level proficiency in TCP/IP networking
• Expert-level proficiency in MPLS transport environments
• Expert-level proficiency in DNS and DHCP
• Expert-level proficiency in RTP media handling
• Demonstrated experience leading enterprise-scale voice deployments and modernization efforts
• Proven ability to troubleshoot complex, multi-layered call routing and signaling issues
• Strong communication skills for stakeholder engagement, documentation, and technical leadership
Preferred Education, Experience, & Skills:
• Expertise in SIP signaling, call flows, and multi-vendor integration
• Hands-on experience with H.323 in mixed protocol environments
• Cisco Certified Collaboration Professional (CCCP) or equivalent Cisco Collaboration certifications
• CCNP Collaboration certification
• CCIE Collaboration certification (highly desirable)
• Avaya Communications certification or experience supporting Avaya platforms in hybrid Cisco/Avaya environments
• Experience with secure communications devices such as VoIP endpoints, STEs, Viper phones, and encryption devices
• Familiarity with government security accreditation processes and PKI/certificate management
• Experience designing or supporting call center technologies (Cisco UCCX/UCCE or Avaya equivalents)
• Prior experience in a DoD, IC, or other high-security environment

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