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Voice Process Jobs in Virginia (NOW HIRING)

ValidaTek

Voice Technician

Arlington, VA · On-site

ValidaTek is searching for a Voice Technician to support and maintain telephony systems supporting ... Ensure all systems meet and exceed DoD standards, security requirements, and required processes.

ValidaTek, Inc.

Voice Technician

Arlington, VA · On-site

$60K - $100K/hr

ValidaTek is searching for a Voice Technician to support and maintain telephony systems supporting ... Ensure all systems meet and exceed DoD standards, security requirements, and required processes.

ValidaTek, Inc.

Operations Voice Manager

Arlington, VA · On-site

$60K - $99K/hr

... process and system improvements and future enhancements. * Provide leadership and motivation to a ... Subject Matter Expert on voice communication systems. * Proven ability to lead and motivate a high ...

Apex Systems

Senior Cloud Voice Engineer

Virginia Beach, VA · On-site

$92K - $126K/yr

The Senior Cloud Voice Engineer is responsible for the reliability, support, lifecycle, and ... Participate in ITIL-aligned incident, change, problem, and project processes, including emergency ...

ValidaTek

Operations Voice Manager

Arlington, VA · On-site

... process and system improvements and future enhancements. * Provide leadership and motivation to a ... Subject Matter Expert on voice communication systems. * Proven ability to lead and motivate a high ...

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Showing results 21-40

All JobsVoice Process JobsVoice Process Jobs in Virginia

Voice Process information

See Virginia salary details

$14

$25

$47

How much do voice process jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for voice process in Virginia is $25.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $29.33 per hour, depending on experience, location, and employer.

What is a voice process?

A Voice Process job typically involves handling customer interactions over the phone, either for customer support, sales, or technical assistance. Employees in this role communicate directly with customers to resolve issues, provide information, or process requests. This role is common in call centers and requires strong communication skills, patience, and the ability to think quickly. Voice Process jobs can be inbound (receiving calls) or outbound (making calls), depending on the company's needs. Fluency in the required language and basic computer skills are usually essential.

What are the key skills and qualifications needed to thrive in a voice process role?

To thrive in a Voice Process role, you need excellent verbal communication skills, active listening abilities, and at least a high school diploma or equivalent qualification. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes language proficiency certifications are commonly required. Patience, problem-solving, and a customer-centric attitude are standout soft skills for this position. These skills are crucial for effectively resolving customer issues, ensuring customer satisfaction, and maintaining professionalism in high-pressure environments.

What are some common challenges faced in a voice process role, and how can I prepare for them?

One of the most common challenges in a Voice Process role is managing high call volumes while maintaining excellent customer service and meeting performance targets. You may also encounter difficult customers or need to quickly learn and adapt to new scripts and products. To prepare, focus on developing strong communication and active listening skills, practice staying calm under pressure, and familiarize yourself with common CRM tools. Regular feedback and training are typically provided to help you continuously improve and succeed in this fast-paced environment.

What is the difference between Voice Process vs Customer Support Executive?

AspectVoice ProcessCustomer Support Executive
Primary RoleHandling inbound/outbound calls, resolving customer queriesAssisting customers via calls, emails, or chats, providing solutions
Required SkillsCommunication skills, patience, problem-solvingCommunication skills, product knowledge, empathy
Work EnvironmentCall centers, BPO companiesCall centers, BPOs, customer service departments
CertificationsNot mandatory but preferred certifications in communicationNot mandatory but preferred certifications in communication

Both Voice Process and Customer Support Executive roles involve communication with customers, often in call center environments. While they share similar skills and work settings, Voice Process typically emphasizes handling calls directly related to sales or support, whereas Customer Support Executive may also include email and chat support. Understanding these differences helps job seekers choose the right role based on their skills and preferences.

What are popular job titles related to Voice Process jobs in Virginia?

For Voice Process jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Voice Process jobs in Virginia look for?

The top searched job categories for Voice Process jobs in Virginia are:

Voice Process jobs near you
Infographic showing various Voice Process job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 3% Contract, and 1% Nights. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $52,532 per year, or $25.3 per hour.

Systems Engineer (Cisco Voice) -Expert

Cherokee Federal

Dulles, VA • On-site

$175K - $190K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 21 days ago

Job description


Systems Engineer Expert (Cisco Voice)
As required by our governmental client, this position requires being a US Citizen AND an active TS/SCI with Counterintelligence Polygraph clearance.
We are seeking an experienced Cisco Voice Engineer to support a mission critical, technology driven program for a key Government customer. This role focuses on designing, deploying, securing, and sustaining enterprise level Cisco Unified Communications solutions across a complex, highly secure environment. The System Engineer - Expert provides critical support in designing, documenting, and managing secure IT systems and infrastructure.
Compensation & Benefits:
Estimated Starting Salary Range for Systems Engineer Expert (Cisco Voice): $175,000 to $190,000
Pay commensurate with experience.
Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.
Systems Engineer Expert (Cisco Voice) Responsibilities Include:
  • Work onsite to support security engineering and accreditation tasks.
  • Work with Cisco Gateways and understand Cisco VolP technology.
  • Design, test, and deploy new Cisco Voice infrastructure (CUCM, Unity Connection, IM&P, UCCX).
  • Implement next generation voice system technologies and support first article engineering.
  • Participate in security accreditation activities for all voice systems.
  • Manage PKI/certificate requirements across Cisco UC components.
  • Perform system upgrades, patching, and lifecycle maintenance for hardware and software.
  • Provide engineering support for new site standups, including dial plan design and endpoint provisioning.
  • Design, test, and deploy call center technologies (UCCX/UCCE), including user training and transition planning.
  • Execute tasks related to call routing, SIP trunking, SRST, CUBE, and gateway configuration.
  • Collaborate with customers and internal teams to gather and refine system requirements.
  • Ensure compliance with enterprise standards, policies, and security procedures.
  • Work within a large scale enterprise IT environment with responsibilities specific to Cisco Voice and Unified Communications.
  • Partner with network engineering and telecom teams on integration activities involving telephony, call center systems, and network infrastructure.
  • Support secure communications devices and infrastructure, including VoIP phones, STEs, Viper phones, encryption devices, POTs/ISDN/leased lines, conference bridges, and call management servers.
  • Bridge complex technical implementation concepts into clear, security-compliant language for documentation and briefings.
  • Performs other job-related duties as assigned

Systems Engineer Expert (Cisco Voice) Experience, Education, Skills, Abilities requested:
  • Bachelor's or Master's degree in Computer Science, IT, Engineering, or related field.
  • Minimum of eleven (11) years of relevant Voice/UC engineering experience
  • Strong technical expertise in:
  • Experience supporting secure, enterprise scale voice environments
  • Ability to troubleshoot complex call routing, signaling, and interoperability issues
  • Strong communication skills for documentation, requirements analysis, and customer interaction
  • Advanced expertise in SIP signaling, call flows, and multi vendor integration
  • Experience with H.323 in mixed protocol environments
  • Cisco Certified Collaboration Professional (CCCP) or equivalent Cisco Collaboration certifications:
  • Avaya Communications Certification or experience supporting Avaya platforms in hybrid Cisco/Avaya environments
  • Experience with secure communications devices (VoIP endpoints, STEs, Viper phones, encryption devices)
  • Familiarity with government security accreditation processes and PKI/certificate management
  • Experience designing or supporting call center technologies (Cisco UCCX/UCCE or Avaya
  • Must pass pre-employment qualifications of Cherokee Federal

o SIP signaling and call flows
o Secure Real Time Transport Protocol (SRTP)
o SIP, MGCP, H.323
o TCP/IP networking
o MPLS transport environments
o DNS and DHCP
o RTP media handling
o CCNP Collaboration
o CCIE Collaboration (highly desirable)
Company Information:
Cherokee Preting (Preting) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about Preting, visit cherokee-federal.com.
#CherokeeFederal #LI-SM1 #IntelCareers
Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.
Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.
Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.
Cherokee Federal logo

About Cherokee Federal

Sourced by ZipRecruiter

Cherokee Federal - a division of Cherokee Nation Businesses - is a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation's mission around the globe for more than 60 federal clients. Our team of companies manages nearly 1,000 projects of all sizes across the construction, consulting, engineering and manufacturing, health, and technology portfolios. Since 2012, the Cherokee Federal team of companies has won more than $5 billion in government contracts. Our 3,000+ employees work in 26 countries, 50 states and 2 U.S. territories. Why choose Cherokee Federal? Visit our website and learn about the great reasons to join our team. cherokee-federal.com

Industry

Architectural services

Company size

1,001 - 5,000 Employees

Headquarters location

Tulsa, OK, US

Year founded

1969

Social media

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