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Voice Manager Jobs in Wisconsin (NOW HIRING)

SPECTRUM

Retail Store Manager

Appleton, WI · On-site

$57K/yr

We support them by offering state-of-the-art solutions including Spectrum Internet ® , mobile, TV and voice. As a Retail Store Manager you can expect to inspire your team, sharing your subject ...

blueStone

IT Manager

Neenah, WI · On-site

$96K - $117K/yr

National design and buildings contractor is looking for an IT Manager to run their internal ... Determines future needs and requirements related to data and voice technologies; integrates ...

Tishman Speyer Properties

Site Manager

Oak Creek, WI · On-site

$110 - $165/hr

When we come together - where every voice is heard and everyone knows they belong and matter - we ... As a key member of the management team, the Site Manager provides direct leadership to the Oak ...

Milwaukee Tool

Customer Success Manager

Brookfield, WI · On-site

Capture Voice of Customer insights and share actionable recommendations with Product, Marketing ... Experience managing customer relationships across multiple stakeholder levels, from field users and ...

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Voice Manager information

What is a voice manager?

A Voice Manager oversees the implementation, maintenance, and optimization of an organization's voice communication systems, such as telephony, VoIP, and unified communications platforms. They are responsible for ensuring reliable and efficient voice services, troubleshooting technical issues, and managing vendor relationships. Voice Managers may also develop policies, handle budgeting for telecom services, and collaborate with IT and other departments to support business communication needs.

What are the key skills and qualifications needed to thrive as a voice manager?

To thrive as a Voice Manager, you need expertise in telecommunication systems, voice networking, and project management, often supported by a degree in information technology or a related field. Familiarity with VoIP technologies, PBX systems, SIP protocols, and certifications such as Cisco CCNA Voice or Microsoft Teams Voice are typically required. Strong leadership, problem-solving abilities, and effective communication make someone stand out in this role. These skills ensure reliable voice infrastructure, efficient team coordination, and minimal service disruptions for organizational communication needs.

How does a voice manager typically collaborate with cross-functional teams to ensure consistent brand messaging across all voice channels?

A Voice Manager works closely with marketing, customer service, and IT departments to unify brand messaging across all voice platforms, such as phone systems, virtual assistants, and IVR solutions. This role often involves participating in strategy meetings, reviewing scripts, and providing guidance on tone and language to maintain consistency. Regular feedback sessions and cross-training help ensure all teams are aligned on voice strategy, making collaboration a key aspect of the position.

What is the difference between Voice Manager vs Voice Engineer?

AspectVoice ManagerVoice Engineer
CredentialsTypically requires project management and leadership skills, certifications like CCNP Voice or CCIE VoiceRequires technical certifications such as CCNP Voice, CCIE Voice, or Cisco certifications
Work EnvironmentOversees voice communication projects, manages teams, coordinates with clientsFocuses on designing, implementing, and troubleshooting voice communication systems
Industry UsageCommonly found in organizations managing large VoIP and unified communications systemsFound in technical roles within telecom, IT, and networking companies

The main difference is that a Voice Manager oversees voice communication projects and teams, focusing on management and coordination, while a Voice Engineer handles the technical design, deployment, and troubleshooting of voice systems. Both roles require similar certifications, but their responsibilities and focus areas differ significantly.

What are popular job titles related to Voice Manager jobs in Wisconsin?

For Voice Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Voice Manager jobs in Wisconsin look for?

The top searched job categories for Voice Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Voice Manager jobs?

Cities in Wisconsin with the most Voice Manager job openings:

Voice Manager jobs near you
Infographic showing various Voice Manager job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Voice Engineer(VoIP)

Telecom Recruiting Specialist

Green Bay, WI

$75K - $100K/yr

Full-time

Re-posted 29 days ago

Job description

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TITLE: Voice Engineer (VoIP)\- Unique Opportunity \-<\/i><\/b>
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Must be a US Citizen and in the US<\/i><\/b>
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Salary: $75,000 \- $100,000 DOE<\/i><\/b>
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Location: Green Bay, WI \- Relocation Assistance<\/i><\/b>
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\n The Network Engineer II on the Network Services Team, you will support platforms that support both wireless operations throughout their life\-cycle. This position will also be responsible for new technology and product research, as well as, providing plans on how to implement new technology in our network.<\/span><\/span>
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What you'll be doing:<\/span><\/b><\/span>
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  • Under minimal supervision, the Network Engineer II on the Network Services Team, you will support voice centric platforms deployed by our company for both wireless and wireline operations. Will be responsible for RCA for major outages. This role is responsible for providing support for Operations, Administration, Maintenance and Provisioning as well as responsible for new technology and product research implementation and design. Current platform vendors include: Broadsoft, Ribbon SBC\/STP, Mavenir IMS, Dialogic MGW, Dell and Cisco servers. Additional responsibilities may include sysadmin duties, scripting, troubleshooting assistance to entry and mid\-level network engineers. Must be able to resolve telephony network issues with minimal assistance.<\/span><\/span>
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    <\/span><\/span>        <\/span><\/span><\/span> <\/span><\/span>
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    <\/span><\/span>        <\/span><\/span><\/span>Perform network design and OAM\/P  for voice centric elements.<\/span><\/span>
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    <\/span><\/span>        <\/span><\/span><\/span>Installs, admins, configures and maintains network management systems including operating systems and related software.<\/span><\/span>
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    <\/span><\/span>        <\/span><\/span><\/span>Provide on\-call support to resolve troubles outside of normal business hours.<\/span><\/span>
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    <\/span><\/span>        <\/span><\/span><\/span>Works with monitoring team in managing applications, device availability, network conditions \/ status, system reliability & performance, and maintenance programs.<\/span><\/span>
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    <\/span><\/span>        <\/span><\/span><\/span>Manage network hardware, supporting systems and network additions \/ upgrades<\/span><\/span>
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    <\/span><\/span>        <\/span><\/span><\/span>MOP Creation and implementation and review.<\/span><\/span>
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    <\/span><\/span>        <\/span><\/span><\/span>RCA documentation and reporting for critical network outages.<\/span><\/span>
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    <\/span><\/span>        <\/span><\/span><\/span>Other duties as assigned<\/span><\/span>
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    What we're looking for:<\/span><\/b><\/span>
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    • You need to bring...<\/span><\/span>
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      <\/span><\/span>        <\/span><\/span><\/span>Effective verbal and written communication skills with Sr. Management, as well as fellow engineers and vendors.<\/span><\/span>
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      <\/span><\/span>        <\/span><\/span><\/span>Analytical and logical problem solving.<\/span><\/span>
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      <\/span><\/span>        <\/span><\/span><\/span>Expert knowledge of voice core platforms, call flows and protocol stacks:<\/span><\/span>
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      <\/span><\/span>        <\/span><\/span><\/span>SBC, STP, IMS, MGW, MGCF, and voice application servers<\/span><\/span>
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      <\/span><\/span>        <\/span><\/span><\/span>Advanced understanding of voice delivery over both TDM and IP based networks.<\/span><\/span>
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      <\/span><\/span>        <\/span><\/span><\/span>SS7, ISUP, SIGTRAN, SIP\/SDP, RTP, IP Routing\/Switching and QoS<\/span><\/span>
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      <\/span><\/span>        <\/span><\/span><\/span>Telephony Circuit architecture: OC192 - OC3, DS3, DS1 etc<\/span><\/span>
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