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Voice Mail Jobs (NOW HIRING)

Procom Services

Sr Voice Engineer

Durham, NC · On-site

Avaya Modular Messaging voice mail system. Avaya AES servers Avaya SES server Avaya System and Session Manager Avaya SIPERA SBC or other SBC's Avaya G860/ Audio Codes. Avaya AES servers. Nectar, or ...

Procom Consultants Group

Sr. Voice Engineer

Durham, NC · On-site

Avaya Modular Messaging voice mail system. * Avaya AES servers * Avaya SES server * Avaya System and Session Manager * Avaya SIPERA SBC or other SBC's * Avaya G860/ Audio Codes. * Avaya AES servers.

Procom Consultants Group

Sr Voice Engineer

Durham, NC · On-site

Avaya Modular Messaging voice mail system. * Avaya AES servers * Avaya SES server * Avaya System and Session Manager * Avaya SIPERA SBC or other SBC's * Avaya G860/ Audio Codes. * Avaya AES servers.

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Voice Engineer (CUCM)

Lansing, MI · On-site

... voice mail) requests for new service or change from agency clients. This position is also responsible for the troubleshooting and repair of these services. This includes use of delivery service ...

Hi-Tech Solutions

Network Voice Engineer

Richmond, VA · On-site

Shoretel Voice mail Server * Shoretel Voice gateway Additional Information Andy Bundad Technical Recruiter ----- Hi-Tech Solutions, Inc. | Information Technology Consulting Two Mid America Plaza ...

Noblesoft Technologies

Network Voice Consultant

Bryan, TX · On-site

$30 - $35/hr

Good understanding of Unity Connection Voice mail services. * Good understanding of VoIP, MGCP, H.323 and SIP services. * The one should understand Avaya Blue CS1K multi group system with Avaya Blue ...

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Voice Mail information

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$5

$48

$76

How much do voice mail jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for voice mail in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.

What is a voice mail job?

Voice mail jobs typically involve managing, monitoring, and sometimes transcribing voice mail messages for businesses or individuals. These roles may include responsibilities such as checking and organizing incoming voice mails, forwarding important messages to the appropriate person, and ensuring prompt responses to client or customer inquiries. Some positions may also require maintaining the voice mail system, troubleshooting issues, and training others on its use. Voice mail jobs can be part of administrative, customer service, or virtual assistant roles, and may be done remotely or on-site depending on the employer.

What are some common challenges faced by voice mail system administrators, and how can they be addressed?

Voice mail system administrators often encounter challenges such as managing high volumes of user requests, ensuring system reliability, and keeping up with software updates and security patches. Staying organized and prioritizing tasks are essential for efficiently handling user support and troubleshooting issues. Proactive communication with IT teams and end users helps in identifying recurring problems, while regular training on new system features ensures administrators remain up-to-date and effective in their roles.

What are the key skills and qualifications needed to thrive as a voicemail system administrator, and why are they important?

To thrive as a Voicemail System Administrator, you need a solid background in IT or telecommunications, with experience in managing and configuring voicemail and unified messaging systems. Familiarity with platforms like Cisco Unity, Microsoft Exchange Unified Messaging, and relevant certifications such as CompTIA Network+ or vendor-specific credentials are typical requirements. Strong problem-solving, attention to detail, and effective communication skills help ensure seamless system operations and user support. These competencies are crucial for maintaining reliable communication infrastructure and resolving technical issues promptly.

What is the difference between Voice Mail vs Customer Service Representative?

FeatureVoice MailCustomer Service Representative
Required CredentialsNo formal credentials neededHigh school diploma or equivalent, sometimes certifications
Work EnvironmentCall centers, offices, remoteCall centers, retail, corporate offices
Industry UsageCommunication, tech support, salesCustomer support, sales, technical assistance
Primary RoleRecording and retrieving messagesInteracting directly with customers

Voice Mail involves recording and managing messages, often requiring minimal credentials, and is used across communication and tech industries. Customer Service Representatives interact directly with clients, providing support and solutions, often needing specific training. Both roles are essential in customer communication but differ in responsibilities and work environment.

More about Voice Mail jobs

What job categories do people searching Voice Mail jobs look for?

The top searched job categories for Voice Mail jobs are:

Voice Mail jobs near you
Infographic showing various Voice Mail job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $100,198 per year, or $48.2 per hour.

Voice Engineer

ShiftCode Analytics, Inc.

Woodland Hills, CA • On-site

Full-time

Re-posted 2 days ago

Job description

Job Summary:
ShiftCode Analytics, Inc. is a company focused on providing ongoing support for Unified Communications environments. The Voice Engineer role primarily involves managing and resolving service tickets for IPT and UCCE, with a strong emphasis on administrative tasks rather than engineering responsibilities.
Responsibilities:
• Base telephony ticket resolution
• UCCE administration
• Representative Tasks in support of IPT and UCCE operations
• General MACD remote support
• Username edits
• Phone profile customizations (buttons)
• Edit covering extensions
• Edit hunt groups
• Edit pickup groups
• Edit CSS assignments
• Unlocking Unity voice mail accounts
• Edit analog devices, such as fax or modem services
• Assigning new extensions with voicemail as directed
• Update CER to align with specific changes as directed
• Make recommendations on patch management
• Participate in incidents and troubleshooting, such as upgrades, outages and project work
• Assign agents to call flow group
• CER Support
• UCCX Support (Auto-Attendants and Dial by Extension Menus)
• Including CTI Route Points Associated with UCCX
• Pull and Analyze RTMT logs
• Help Monitor and Troubleshoot system issues where applicable
• Call Transfer
• Call Drops
• UCCE Agent Setup
• Finesse
• CUIC
• CVP Call Script Updates
• Finesse Phonebook updates
Qualifications:
Required:
• Candidate must be local to either Woodland Hills, CA or Oklahoma City, OK
• Experience in managing and resolving service tickets for IPT and UCCE
• Strong knowledge of Base telephony ticket resolution
• Experience in UCCE administration
• Ability to perform general MACD remote support
• Experience with username edits and phone profile customizations
• Ability to edit covering extensions, hunt groups, and pickup groups
• Experience with CSS assignments and unlocking Unity voice mail accounts
• Ability to edit analog devices, such as fax or modem services
• Experience in assigning new extensions with voicemail as directed
• Ability to update CER to align with specific changes as directed
• Experience in making recommendations on patch management
• Ability to participate in incidents and troubleshooting, such as upgrades, outages and project work
• Experience in assigning agents to call flow group
• Knowledge of CER Support and UCCX Support (Auto-Attendants and Dial by Extension Menus)
• Ability to pull and analyze RTMT logs
• Experience in monitoring and troubleshooting system issues
• Knowledge of call transfer and call drops
• Experience in UCCE Agent Setup, Finesse, CUIC, and CVP Call Script Updates
• Ability to update Finesse Phonebook
Company:
ShiftCode Analytics Inc is a Tampa, FL based firm formed with one sole purpose of delivering best and quick services to its clients nationwide. Founded in 2019, the company is headquartered in Tampa, USA, with a team of 51-200 employees. The company is currently Growth Stage.
ShiftCode Analytics logo

About ShiftCode Analytics

Sourced by ZipRecruiter

We specialize in solid end-to-end delivery of tailor-made technology solutions designed by the Top 1% Software Engineering teams. Our innate digital leadership identity powers transformation across every industry. We are always ready to drive meaningful change with a strategic vision for the future. We rigorously test for logical/mathematical reasoning skills, technical ability and soft skills in our interview process. Only those engineers who score highly across each of these areas are presented to our clients.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Tampa, FL, US

Year founded

2019

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