ZipRecruiter

Log In

1

Voice Mail Jobs (NOW HIRING)

Procom Services

Sr Voice Engineer

Durham, NC

Avaya Modular Messaging voice mail system. Avaya AES servers Avaya SES server Avaya System and Session Manager Avaya SIPERA SBC or other SBC's Avaya G860/ Audio Codes. Avaya AES servers. Nectar, or ...

Ask IT consulting

Voice Engineer (CUCM)

Lansing, MI · On-site

... voice mail) requests for new service or change from agency clients. This position is also responsible for the troubleshooting and repair of these services. This includes use of delivery service ...

Hi-Tech Solutions

Network Voice Engineer

Richmond, VA · On-site

Shoretel Voice mail Server * Shoretel Voice gateway Additional Information Andy Bundad Technical Recruiter ----- Hi-Tech Solutions, Inc. | Information Technology Consulting Two Mid America Plaza ...

Noblesoft Technologies

Network Voice Consultant

Bryan, TX · On-site

$30 - $35/hr

Good understanding of Unity Connection Voice mail services. * Good understanding of VoIP, MGCP, H.323 and SIP services. * The one should understand Avaya Blue CS1K multi group system with Avaya Blue ...

DUIT

Voice Engineer

Fort George G Meade, MD · On-site

... PBX, voice mail, call management systems, etc. to enhance performance. Serves as a role model to less experienced personnel. Experience with installation and configuration of any levels of network ...

next page

Showing results 1-20

All JobsVoice Mail Jobs

Voice Mail information

See salary details

$5

$48

$76

How much do voice mail jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for voice mail in the United States is $48.17, according to ZipRecruiter salary data. Most workers in this role earn between $39.18 and $60.10 per hour, depending on experience, location, and employer.

What is a voice mail job?

Voice mail jobs typically involve managing, monitoring, and sometimes transcribing voice mail messages for businesses or individuals. These roles may include responsibilities such as checking and organizing incoming voice mails, forwarding important messages to the appropriate person, and ensuring prompt responses to client or customer inquiries. Some positions may also require maintaining the voice mail system, troubleshooting issues, and training others on its use. Voice mail jobs can be part of administrative, customer service, or virtual assistant roles, and may be done remotely or on-site depending on the employer.

What are the key skills and qualifications needed to thrive as a voicemail system administrator, and why are they important?

To thrive as a Voicemail System Administrator, you need a solid background in IT or telecommunications, with experience in managing and configuring voicemail and unified messaging systems. Familiarity with platforms like Cisco Unity, Microsoft Exchange Unified Messaging, and relevant certifications such as CompTIA Network+ or vendor-specific credentials are typical requirements. Strong problem-solving, attention to detail, and effective communication skills help ensure seamless system operations and user support. These competencies are crucial for maintaining reliable communication infrastructure and resolving technical issues promptly.

What are some common challenges faced by voice mail system administrators, and how can they be addressed?

Voice mail system administrators often encounter challenges such as managing high volumes of user requests, ensuring system reliability, and keeping up with software updates and security patches. Staying organized and prioritizing tasks are essential for efficiently handling user support and troubleshooting issues. Proactive communication with IT teams and end users helps in identifying recurring problems, while regular training on new system features ensures administrators remain up-to-date and effective in their roles.

What is the difference between Voice Mail vs Customer Service Representative?

FeatureVoice MailCustomer Service Representative
Required CredentialsNo formal credentials neededHigh school diploma or equivalent, sometimes certifications
Work EnvironmentCall centers, offices, remoteCall centers, retail, corporate offices
Industry UsageCommunication, tech support, salesCustomer support, sales, technical assistance
Primary RoleRecording and retrieving messagesInteracting directly with customers

Voice Mail involves recording and managing messages, often requiring minimal credentials, and is used across communication and tech industries. Customer Service Representatives interact directly with clients, providing support and solutions, often needing specific training. Both roles are essential in customer communication but differ in responsibilities and work environment.

More about Voice Mail jobs
What job categories do people searching Voice Mail jobs look for? The top searched job categories for Voice Mail jobs are:
Voice Mail jobs near you
Infographic showing various Voice Mail job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $100,198 per year, or $48.2 per hour.

Sr Voice Engineer

Procom Consultants Group

Durham, NC

Contractor

Re-posted 8 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Sr Voice Engineer


On behalf of our client, Procom Services is searching for a Voice Engineer for a contract opportunity in Durham, NC.


Sr Voice Engineer Job Details


  • Demonstrated skills on Avaya systems, which includes.
  • Avaya Communications Manager 5.2.1, or higher.
  • Avaya Modular Messaging voice mail system.
  • Avaya AES servers
  • Avaya SES server
  • Avaya System and Session Manager
  • Avaya SIPERA SBC or other SBC's
  • Avaya G860/ Audio Codes.
  • Avaya AES servers.
  • Nectar, or other VoIP monitoring tools
  • Infortel, or other CDR
  • Polycom, Lync, or other audio conferencing systems.


Sr Voice Engineer Mandatory Skills


  • Develops and maintains appropriate vendor and internal/external customer relationships
  • Provide 1st, and 2nd level technical support for integrated voice systems and networks.
  • Maintains high level of expertise in current and emerging technologies
  • Create telecom documentation, defining equipment and circuit inventory.
  • Participates in ensuring that customer requests via the ticketing system are managed to closure.
  • Complies with all standard internal controls and processes.
  • Delivers results in support of achieving the organization's Service Level Agreements.
  • 5+ year's professional level experience maintaining and troubleshooting Avaya CM and other related Avaya systems.
  • Performs programming, for ARS, AAR, Route patterns.
  • Adding Avaya 9650 hardphones, and One-x Commuicator Softphones.
  • Adding voice mail boxes in Avaya Modular Messaging system.
  • Know how to program and install DS1, Medpro, CLAN, and VAL circuit packs.
  • Be able to perform firmware upgrades to circuit packs.
  • Must know about TDM, Pri, and SIP Trunking.
  • Must know how to build Trunk Groups, Signal Groups, and DS1 programming.
  • Should know how to troubleshoot analog, modem, and fax lines.
  • Hands on knowledge with patch panels, cross connects, and punch down blocks.
  • Circuit packs, and G650 power supply replacement.
  • Know how to program phones features such as call forward, EC500, abrv-dial, hunt groups, cov-paths, VDN, and Vectors.
  • Updates standard documentation templates.
  • Must be able to meet with all levels within ITS and LOB to present options and provide technical direction within established standards.
  • Vendor Management.
  • Experience managing dial numbering plans.
  • Extensive experience with Avaya ACD/PBX/VoIP. DS-0, DS-1, and DS-3 circuits, , CSUs, Modems, inband signaling, ISDN PRI, digital and analog trunking, and voice channel characteristics. Avaya CM Call-Center Administration. Avaya Border Controllers/Session manager.
  • Experience with VoIP systems.
  • Experience with PC based tools and products, MS Office products suite preferred.
  • Interpersonal, organizational, customer service, communications verbal skills.
  • Plus to have, but not required. Certifications on Avaya, ACIS, and ACSS.


Sr Voice Engineer Start Date


ASAP


Sr Voice Engineer Assignment Length


6+ months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

Apply