ZipRecruiter

Log In

1

Voice Customer Service Representative Jobs in Puerto Rico

Adecco

PR · On-site

$13 - $13.50/hr

As a Customer Service Representative, you will provide phone support to address the needs of members or providers, taking care to thoroughly understand the type of assistance required, ask ...

ASSERTUS LLC

PR · On-site

$11.50 - $12.50/hr

Customer Service Representative Full-time Hourly El Representante de Servicio al Cliente trabaja con los requerimientos de los clientes, de manera completa y oportuna. Aportando de manera permanente ...

Firstsource

Customer Service Representative

Guaynabo, PR

$16 - $21.75/hr

Job Summary The Bilingual Customer Service Representative responsible for providing exceptional service and support to customers our members and providers in both in English and Spanish. Assisting ...

Insight Communications

PR · On-site

$27K - $29K/yr

Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...

Insight Communications

PR · On-site

$27K - $29K/yr

Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...

Telemedik

PR · On-site

$15.50 - $19.50/hr

We are looking for committed professionals to join our team as Customer Service Representatives, playing a key role in the experience of our members and clients. In this position, you will be the ...

Telemedik

PR · On-site

$12.50 - $15.75/hr

We are looking for committed professionals to join our team as Customer Service Representatives, playing a key role in the experience of our members and clients. In this position, you will be the ...

3500 Square LLC

PR · On-site

$13.25 - $16.75/hr

Customer Service Representative (Bilingual - English/Spanish) | Arecibo, Puerto Rico Clearance Requirement: Must successfully pass a federal background check with fingerprinting Work Authorization: U.

ASSERTUS LLC

PR · On-site

$11.50 - $12.50/hr

El Representante de Servicio al Cliente (Help-Desk) trabaja ofreciendo apoyo a los clientes usuarios de las distintas plataformas que ofrece ASSERTUS, con el objetivo de superar las expectativas del ...

Enterprise Holdings

PR

$12/hr

... Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and ...

Enterprise Holdings

PR · On-site

$12/hr

... Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and ...

Enterprise Holdings

PR

$12/hr

... Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and ...

COREPLUS SERVICIOS CLINICOS Y PATOLOGICOS LLC

PR · On-site

Ensure that all customers maintain sufficient inventory levels of supplies needed for the sample ... The CSR will be required to travel to assigned territories and will spend most of the time driving.

next page

Showing results 1-20

All JobsVoice Customer Service Representative JobsVoice Customer Service Representative Jobs in Puerto Rico

Voice Customer Service Representative information

What are Voice Customer Service Representatives?

Voice Customer Service Representatives are professionals who handle customer inquiries, complaints, and support requests primarily over the phone. They act as the primary point of contact between a company and its customers, providing information, resolving issues, and ensuring customer satisfaction. These representatives are skilled in communication, problem-solving, and often use specialized software to document interactions and find solutions. Their role is crucial in maintaining a positive relationship between the business and its clients.

What are some common challenges Voice Customer Service Representatives face, and how can they effectively manage them?

Voice Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and resolving issues efficiently within time constraints. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and be familiar with company policies and resources for quick problem-solving. Many organizations provide training and ongoing support, and teamwork is essential, as representatives often collaborate with supervisors or other departments to resolve complex issues.

What is the difference between Voice Customer Service Representative vs Customer Support Specialist?

AspectVoice Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; certifications vary, often in technical support or communication
Work EnvironmentCall centers, remote work, customer service departmentsCall centers, online chat, email support, remote or on-site
Industry UsageRetail, telecom, banking, healthcareTechnology, software, retail, telecom
Common Search/ComparisonYesNo

The main difference is that Voice Customer Service Representatives primarily handle inbound calls and communicate via voice, focusing on resolving customer issues over the phone. Customer Support Specialists may handle multiple channels like chat or email and often provide more technical or product-specific support. Both roles require strong communication skills and customer service experience, but the Voice Customer Service Representative role emphasizes verbal communication and call handling skills.

What are the key skills and qualifications needed to thrive as a Voice Customer Service Representative, and why are they important?

To thrive as a Voice Customer Service Representative, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is highly valuable. Patience, problem-solving, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues efficiently. These competencies ensure excellent customer experiences, high satisfaction rates, and effective handling of diverse inquiries in a fast-paced environment.
What are popular job titles related to Voice Customer Service Representative jobs in Puerto Rico? For Voice Customer Service Representative jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Voice Customer Service Representative jobs in Puerto Rico look for? The top searched job categories for Voice Customer Service Representative jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Voice Customer Service Representative jobs? Cities in Puerto Rico with the most Voice Customer Service Representative job openings:
Voice Customer Service Representative jobs near you
Customer Service Representative

Customer Service Representative

Adecco

PR • On-site

$13 - $13.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Adecco is hiring immediately for Customer Service Representatives at United Healthcare in San Juan, PR. Customer Service Representatives handle essential tasks with one of our premier clients with starting pay at $13.00 - $13.50/hr depending on experience, plus available overtime. As a Customer Service Representative, you will provide phone support to address the needs of members or providers, taking care to thoroughly understand the type of assistance required, ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems, research complex issues across multiple databases and work with support resources to resolve member or provider issues and/or partner with others to resolve escalated issues, may assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools, and may contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed in a call center environment.
Requirements:

  • High School Diploma/GED

  • Prior health care experience preferred

  • Previous Data Entry experience

  • Knowledge of medical or health insurance terminology preferred

  • 1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties

  • Intermediate Windows PC navigation proficiency or higher and ability to navigate in multiple systems

  • Bilingual Spanish/English proficiency

What's in this for you?

  • Weekly pay starting at $13.00 - $13.50/hr depending on experience

  • Competitive benefits with options such as medical, dental, vision, and 401(k)

Click on apply now for immediate consideration for these Customer Service Representative positions in San Juan, PR!


Pay Details: $13.00 to $13.50 per hour
Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance