ZipRecruiter

Log In

1

Voice Customer Service Representative Jobs in Puerto Rico

3500 Square LLC

PR · On-site

$13.25 - $16.75/hr

  • Medical

  • PTO

Customer Service Representative (Bilingual - English/Spanish) | Arecibo, Puerto Rico Clearance Requirement: Must successfully pass a federal background check with fingerprinting Work Authorization: U.

B Fernandez & Hermanos Inc.

PR · On-site

$15.50 - $21/hr

B. Fernández & Hnos., Inc. es uno de los distribuidores líderes de Puerto Rico, que atiende a más de 5,200 clientes en toda la Isla. Reconocido por las marcas que representa, su red de ...

Grupo Triple-S

PR · On-site

$13 - $17.75/hr

Customer Service Representative - TSS - U Company: Triple-S Salud Ubicaciones de puesto (breve): Bayamon, PR Fecha de inicio de publicación: 17/06/26 En Triple-S, estamos comprometidos con brindar ...

New

Adecco

Cust Service Rep 22 CUS002

San Juan, PR

$11.77/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

If Customer Service Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now! Primary Responsibilities: Provides phone support to ...

COREPLUS SERVICIOS CLINICOS Y PATOLOGICOS LLC

PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensure that all customers maintain sufficient inventory levels of supplies needed for the sample ... The CSR will be required to travel to assigned territories and will spend most of the time driving.

AppleOne

Customer Service

Carolina, PR

$10.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify ...

Insight Communications

PR · On-site

$19K - $20K/yr

Monday to Sunday, rotating shifts Extent No extent General purpose The customer service representative will act as a link, providing information about the services or product and will channel any ...

previous pagenext page

Showing results 21-40

All JobsVoice Customer Service Representative JobsVoice Customer Service Representative Jobs in Puerto Rico

Voice Customer Service Representative information

What is a voice customer service representative?

Voice Customer Service Representatives are professionals who handle customer inquiries, complaints, and support requests primarily over the phone. They act as the primary point of contact between a company and its customers, providing information, resolving issues, and ensuring customer satisfaction. These representatives are skilled in communication, problem-solving, and often use specialized software to document interactions and find solutions. Their role is crucial in maintaining a positive relationship between the business and its clients.

What are the key skills and qualifications needed to thrive as a voice customer service representative?

To thrive as a Voice Customer Service Representative, you need strong verbal communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is highly valuable. Patience, problem-solving, and a positive attitude are essential soft skills that help build rapport with customers and resolve issues efficiently. These competencies ensure excellent customer experiences, high satisfaction rates, and effective handling of diverse inquiries in a fast-paced environment.

What are some common challenges voice customer service representatives face, and how can they effectively manage them?

Voice Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and resolving issues efficiently within time constraints. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and be familiar with company policies and resources for quick problem-solving. Many organizations provide training and ongoing support, and teamwork is essential, as representatives often collaborate with supervisors or other departments to resolve complex issues.

What is the difference between Voice Customer Service Representative vs Customer Support Specialist?

AspectVoice Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; certifications vary, often in technical support or communication
Work EnvironmentCall centers, remote work, customer service departmentsCall centers, online chat, email support, remote or on-site
Industry UsageRetail, telecom, banking, healthcareTechnology, software, retail, telecom
Common Search/ComparisonYesNo

The main difference is that Voice Customer Service Representatives primarily handle inbound calls and communicate via voice, focusing on resolving customer issues over the phone. Customer Support Specialists may handle multiple channels like chat or email and often provide more technical or product-specific support. Both roles require strong communication skills and customer service experience, but the Voice Customer Service Representative role emphasizes verbal communication and call handling skills.

How to get hired for remote voice customer service representative?

To get hired as a remote voice customer service representative, candidates should have strong communication skills, a quiet work environment, and reliable internet. Employers often require previous customer service experience, basic computer proficiency, and may conduct virtual interviews or skills assessments. Certifications like customer service or communication courses can also improve chances of hiring.

What are popular job titles related to Voice Customer Service Representative jobs in Puerto Rico?

For Voice Customer Service Representative jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Voice Customer Service Representative jobs in Puerto Rico look for?

The top searched job categories for Voice Customer Service Representative jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Voice Customer Service Representative jobs?

Cities in Puerto Rico with the most Voice Customer Service Representative job openings:

Voice Customer Service Representative jobs near you

Customer Service Representative Bilingual

3500 Square LLC

PR • On-site

$13.25 - $16.75/hr

Full-time, Other

Medical, PTO

Re-posted 24 days ago

Job description

Customer Service Representative (Bilingual – English/Spanish) | Arecibo, Puerto Rico

Clearance Requirement: Must successfully pass a federal background check with fingerprinting
Work Authorization: U.S. Citizenship required

Summary

3500 Square LLC is seeking dedicated and bilingual Customer Service Representatives to join our on-site call center team in Arecibo, Puerto Rico. In this role, you will provide support to U.S. veterans by handling inbound calls, guiding them through processes, and ensuring they receive accurate information and assistance. This is a fast-paced, production-driven environment where strong communication, keyboarding accuracy, and multitasking skills are essential.

Key Responsibilities

  • Handle a high volume of inbound calls from veterans, providing clear guidance in English and Spanish.

  • Accurately document call details and process service requests in company systems.

  • Meet productivity and quality metrics (call handling, accuracy, timeliness).

  • Maintain confidentiality and adhere to all compliance and security standards.

  • Work collaboratively with supervisors and team members to ensure excellent customer experience.

Schedule

  • Second Shift: 11:00 a.m. – 8:00 p.m. (local PR time)

  • Daylight Saving Adjustment: 12:00 p.m. – 9:00 p.m. (local PR time)

Minimum Qualifications

  • U.S. Citizen with ability to successfully pass a federal background check with fingerprinting.

  • High School Diploma or equivalent required; Associate’s degree preferred.

  • Fully bilingual (English/Spanish) – must speak, read, and write fluently in both languages.

  • Strong typing/keyboard skills and proficiency with Microsoft Office (Word, Excel, Outlook).

  • Previous call center or customer service experience strongly preferred.

  • Ability to work on-site in Arecibo, PR on a full-time schedule.

Education & Certifications

  • High School Diploma or GED required.

  • Additional training or certifications in customer service, communications, or related areas is a plus.

What We Offer

  • Competitive hourly wage

  • Paid holidays, vacation, and sick leave

  • Health insurance and professional development reimbursement.

  • Career growth opportunities in federal contracting services.

How to Apply

Make a difference by supporting veterans while building your career in a professional call center environment!

Equal Employment Opportunity and E-Verify Statement

3500 Square, LLC is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, military status, citizenship status, or any other legally protected status, in accordance with federal, state, and local laws.

As a federal contractor, 3500 Square, LLC complies with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA), providing equal opportunity and affirmative action for qualified individuals with disabilities and protected veterans.


All employment decisions are based on qualifications, merit, and business needs. Fair consideration is provided to all candidates, including U.S. citizens and nationals, as required by federal regulations regarding national origin discrimination.


If you require a reasonable accommodation to complete the application process due to a disability, please contact our Human Resources team at hr@3500square.com or 1-787-814-0087.

3500 Square, LLC participates in E-Verify. If E-Verify cannot confirm that you are authorized to work, you will receive written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any employment action is taken against you, including termination.


Employers can only use E-Verify after you have accepted a job offer and completed the Form I-9.


3500 Square, LLC is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.