PR · On-site
Join our team as a Workforce Management/RTA Coordinator! The Workforce Management/RTA Coordinator plays a key role in improving workforce planning, administration, and the efficient utilization of ...
Quick apply
16 Telemedik Jobs Hiring Near You
PR · On-site
Join our team as a Workforce Management/RTA Coordinator! The Workforce Management/RTA Coordinator plays a key role in improving workforce planning, administration, and the efficient utilization of ...
Quick apply
PR · On-site
Join Our Team as a Team Lead! The Team Lead is responsible for leading and supervising the daily operations of a team of Customer Service Representatives, ensuring compliance with operational goals ...
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PR · On-site
Join Our Team as a Quality Auditor! The Quality Auditor plays a critical role in strengthening the skills and performance of team members. This position works closely with various departments to ...
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PR · On-site
Join Our Team as a Quality Auditor! The Quality Auditor plays a critical role in strengthening the skills and performance of team members. This position works closely with various departments to ...
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PR · On-site
$15 - $20/hr
¡Únete a nuestro equipo como Auditor de Calidad! El Auditor de Calidad desempeña un papel fundamental en el fortalecimiento de las competencias y el desempeño de los miembros del equipo. Sus ...
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PR · On-site
¡Únete a nuestro equipo como Coordinador de Workforce Management/RTA! El/la Coordinador(a) de Optimización de la Fuerza Laboral desempeña un papel clave en la mejora de la planificación ...
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PR · On-site
¡Únete a nuestro equipo como Coordinador de Workforce Management/RTA! El/la Coordinador(a) de Optimización de la Fuerza Laboral desempeña un papel clave en la mejora de la planificación ...
Quick apply
PR · On-site
¡Únete a nuestro equipo como Coordinador de Workforce Management/RTA! El/la Coordinador(a) de Optimización de la Fuerza Laboral desempeña un papel clave en la mejora de la planificación ...
Quick apply
PR · On-site
¡Únete a nuestro equipo como Team Lead! El Team Lead es responsable de liderar y supervisar las operaciones diarias de un equipo de representantes de servicio al cliente, asegurando el cumplimiento ...
Quick apply
PR · On-site
Join our team as a Workforce Management/RTA Coordinator! The Workforce Management/RTA Coordinator plays a key role in improving workforce planning, administration, and the efficient utilization of ...
Quick apply
PR · On-site
¡Únete a nuestro equipo como Coordinador de Workforce Management/RTA! El/la Coordinador(a) de Optimización de la Fuerza Laboral desempeña un papel clave en la mejora de la planificación ...
Quick apply
PR · On-site
$12 - $16.25/hr
¡Únete a nuestro equipo como Auditor de Calidad! El Auditor de Calidad desempeña un papel fundamental en el fortalecimiento de las competencias y el desempeño de los miembros del equipo. Sus ...
Quick apply
PR · On-site
Join our team as a Workforce Management/RTA Coordinator! The Workforce Management/RTA Coordinator plays a key role in improving workforce planning, administration, and the efficient utilization of ...
Quick apply
PR · On-site
Join Our Team as a Team Lead! The Team Lead is responsible for leading and supervising the daily operations of a team of Customer Service Representatives, ensuring compliance with operational goals ...
Quick apply
PR · On-site
¡Únete a nuestro equipo como Team Lead! El Team Lead es responsable de liderar y supervisar las operaciones diarias de un equipo de representantes de servicio al cliente, asegurando el cumplimiento ...
Quick apply
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Full-time
Retirement, PTO
Posted 17 days ago
Job description
Join our team as a Workforce Management/RTA Coordinator!
The Workforce Management/RTA Coordinator plays a key role in improving workforce planning, administration, and the efficient utilization of employees within an organization. The primary goal of this role is to ensure the right number of employees are available at the right times to meet operational needs while maintaining a positive employee experience.
Key Responsibilities- Real-time monitoring and intraday performance management.
- Exception management and tracking of operational deviations.
- Generation of real-time reports: hourly, daily, and weekly.
- Preparation and maintenance of performance dashboards.
- Data analysis and process development to improve operational efficiency.
- Incident tracking, documentation, and escalation.
- Ensuring adherence to established processes, procedures, and operational standards.
- High school diploma or equivalent required.
- Strong analytical skills.
- Basic knowledge of WFM (Workforce Management), RTA (Real-Time Adherence), formulas, and contact center fundamentals.
- Excellent verbal, written, reading, and presentation skills.
- Fully bilingual in Spanish and English (required).
- Ability to interact with all levels of management across different locations.
- Intermediate to advanced knowledge of computer applications and Microsoft Office.
- Intermediate knowledge of Microsoft Excel, including formula management.
- Availability to work rotating eight (8)-hour shifts within a Monday through Friday operation, between 8:00 a.m. and 11:00 p.m. Occasional availability to work weekends and holidays may be required based on operational needs.
- Opportunities for professional growth and career development.
- Training and leadership development programs.
- Paid time off.
- Retirement plan.
- Opportunity to be part of a global organization committed to excellence and innovation.
Location: On-site in Guaynabo or Mayagüez, Puerto Rico | Hybrid modality available based on performance evaluations and operational needs.
Employment Type: Full-time
We are an Equal Employment Opportunity Employer (EEOC).
About TELEMEDIK
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