SharedLABS is a global software and technology services company providing a broad range of software, digital, cloud, and security services to both commercial and government clients which enable businesses to innovate and compete in today's competitive marketplaces. A respected partner to many of the largest technology companies in the world, SharedLABS creates, supports, implements, and manages the software, infrastructure, and e-commerce systems which drive today's digital world.
for incident resolution during U.S. domestic business hours.
Provide support for testing android and iOS Operating Systems
Provide support for Mobile VPN
Provide support for Mobile Threat Management
Provide support for Lines of Business Mobile Devices
Tasks
Troubleshoot Workspace One administrative and Intelligent Hub related issues on all concession (company owned) mobile devices
Troubleshoot mobile application issues related to published apps on all concession (company owned) mobile devices
Publish Knowledge Base (KB) articles and maintain content per standards
Provide weekly time spent on specific issues/projects in spreadsheet form to supervisor
Mobile VPN
Tasks
Troubleshoot Workspace One administrative and Intelligent Hub related issues related to VMWare Tunnel and/or Secure Access VPN apps on all concession (company owned) mobile devices and systems
Maintain initial KB article documentation. Update articles as requested.
Mobile Threat Management
Tasks
Troubleshoot and provide assistance for Lookout application issues on all concession (company owned) mobile devices
Update Mobile Threat Management related KB articles and maintain content per standards
Provide weekly time spent working on Lookout app related problems in spreadsheet form to supervisor every Friday, or within 24 hrs of returning to work.