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The Role

The MDM Engineer III is responsible for ensuring the operations of assigned functions in accordance with Nordic Global Healthcare IT leadership and IT governance. This position serves as a technical authority and architect for endpoint and mobile device management, with deep expertise in macOS and iOS using various MDM tools up to and including Microsoft Intune and Omnissa Workspace ONE. This role owns design decisions, platform standards, and advanced troubleshooting, while driving modernization, security posture, and scalability of the MDM ecosystem.

Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic's maxims and mission to serve our customers who care so well for us.

Key Responsibilities

• Ensures compliance with Standard Operating Procedures (SOP)

• Lead the design, implementation, and ongoing optimization of MDM (Intune and Workspace ONE) platforms
• Define and maintain enterprise standards for:
  • Device enrollment and provisioning
  • Configuration and compliance policies
  • Application management
• Own macOS and iOS management strategy, including:
  • Zero-touch provisioning models
  • OS lifecycle governance and upgrade strategy
  • Declarative MDM capabilities
• Design and enforce device security controls in partnership with security teams:
  • Conditional Access policies
  • Device compliance frameworks
  • Certificate-based authentication solutions
• Serve as the final escalation point for complex or systemic endpoint issues
• Evaluate, pilot, and implement new MDM features, tools, and platform capabilities
• Lead platform migrations, coexistence strategies, or consolidation between Intune and Workspace ONE
• Mentor and provide technical guidance to Level 1-2 engineers
• Collaborate cross-functionally with identity, security, infrastructure, and service management teams
• Own technical documentation, architectural artifacts, and the MDM platform roadmap
• Provide advanced ChromeOS design and support, as applicable
• Perform other duties and responsibilities as assigned

Skills and Experience

• Expert-level knowledge of Microsoft Intune and Workspace ONE, including architecture, design, and advanced configuration

• Deep expertise managing macOS and iOS platforms at enterprise scale, including modern Apple management frameworks and Declarative MDM
• Strong capabilities in designing and enforcing:
  • Device enrollment and provisioning strategies
  • Configuration and compliance standards
  • Secure application management models
• Advanced understanding of Zero Trust and modern endpoint security principles, including Conditional Access and device trust
• Proven ability to perform deep troubleshooting and root cause analysis for complex or systemic MDM issues
• Strong scripting and automation expertise using Bash, PowerShell, and REST APIs
• Experience integrating MDM platforms with identity, security, and endpoint protection solutions
• Ability to evaluate, pilot, and implement new MDM capabilities and platform enhancements
• Demonstrated skill in defining technical standards, influencing design decisions, and setting platform direction
• Experience mentoring and guiding junior engineers through technical leadership and best practices
• Working knowledge of ChromeOS management and cross-platform endpoint strategies (preferred)
• Highly self-motivated and directed, with keen attention to detail

Minimum Years of Experience

• Generally requires a Bachelor's degree and 8 years of related experience, a Master's degree and 6 years of related experience, or 11 years of related experience and no degree.

• 7+ years of experience in MDM, endpoint engineering, or EUC architecture roles

• Advanced or role-specific certifications preferred (e.g., Microsoft Expert-level, VMware Workspace ONE, Apple certifications)

Additional details

• Expect work shift of M-F 8am-5pm EST

• Must be able/willing to work off shifts, nights, weekends as required

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.