Overview: As a Customer Service Representative on the Seller Operations team at Vivid Seats, you will serve as a key point of contact for our sellers and customers, ensuring a seamless experience from purchase to event. This role requires effective communication skills,ย multitasking,ย attention to detail, and a strong interest in live events.ย You'llย be responsible forย managing inquiries, resolving order-related issues, and supporting operational excellence across the team.ย
How your role contributes to the success of Vivid Seats:ย
- Respond to customer and seller inquiries via phone, live chats, andย emailsย inย a timelyย and professional manner.
- Resolve order-related concerns by identifying issues and providing appropriate solutions.
- Monitor and confirm pending orders to ensure timely fulfillment.
- Build and maintain positive relationships with sellers to support successful transactions.
- Collaborate with internal teams to improve processes and service standards.
- Additional projects as needed.ย ย
How your role expectations will progress in the first 30,60, andย 90 days:ย ย ย
30 daysย in:ย
- Complete new hire orientation, gaining the knowledge and resources about how Vivid Seatsย operatesย and the live event industry you need to be successful.ย ย
- Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.ย ย
- Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.ย ย
60 daysย in:ย
- Investigate instances in which customer experience has been affected,ย determineย where fault lies, and resolve issues fairly and constructively.ย ย
- Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.ย ย
- Navigate order queue and determine what requires attention to provide real-time assistance.ย ย ย
90 daysย in:ย
- Play an active role in continued learnings to advance skill sets necessary for individual and team goals.ย ย
- Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.ย ย ย
ย Whatย you'llย bring:ย
- Excellent verbal and written communication skills.
- Strong attention to detail, organization, and time management abilities.
- Proven problem-solving and decision-making skills.
- A proactive and solution-oriented mindset.
- Interest in the live entertainment industry and a desire to learn.
- Ability to work in a fast-paced environment.ย
- A proactive mindset toward embracing, experimenting, and integrating AI tools to drive efficiency, elevate your work, and contribute to a culture of innovation.ย
Office Location: Coppell, TXย
We have multiple openings on this team with the following schedules:ย
- 3:30PM -12:00AM (Mon/Tues offย with Wed/Thurs/Fri in office)ย ย
- ORย 3:30PM - 12:00AM (Wed/Thursย off with Mon/Tue/Fri in office)ย
- Hybridย model, not fully remoteย
Vivid Seats Pay Transparency Disclaimer: Full time offers from Vivid Seats include annual bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; and a variety ofย additionalย workplaceย perks. The typical starting salary within the full salary range for this position can range. Factors which may affect starting salary include geographic market, relevant skills/experience, education, and other qualifications.ย
Salary: $37,000 base salary with overtime eligibilityย ย ย