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How much do visitor services manager jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for visitor services manager in the United States is $16.87, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $15.87 per hour, depending on experience, location, and employer.

What does a visitor services manager do?

A Visitor Services Manager oversees the experience of guests at a facility such as a museum, gallery, park, or attraction. They manage front-of-house staff, coordinate visitor programs, ensure customer satisfaction, and handle any issues or complaints. Their responsibilities often include supervising ticketing, tours, and events, as well as ensuring safety and accessibility standards are met. This role is crucial for creating a welcoming environment and ensuring visitors have a positive experience.

How does a visitor services manager typically collaborate with other departments to enhance the guest experience?

A Visitor Services Manager works closely with departments such as marketing, facilities, security, and education to ensure a seamless and positive experience for guests. They coordinate with marketing to communicate upcoming events or exhibitions, collaborate with facilities to address any maintenance or accessibility concerns, and partner with security to ensure visitor safety. Regular meetings and clear communication channels are essential, as the Visitor Services Manager often acts as a bridge between front-line staff and other operational teams. This cross-departmental collaboration helps anticipate visitor needs and resolve issues quickly.

What are the key skills and qualifications needed to thrive as a visitor services manager?

To thrive as a Visitor Services Manager, you need experience in customer service, staff supervision, and operational management, often supported by a degree in hospitality, tourism, or a related field. Familiarity with point-of-sale (POS) systems, ticketing software, and scheduling platforms is typically required. Outstanding interpersonal skills, problem-solving abilities, and strong leadership help you exceed visitor expectations and foster a positive team environment. These skills are crucial for delivering excellent visitor experiences, ensuring smooth daily operations, and maximizing satisfaction and revenue.
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Visitor Services Manager jobs near you
Infographic showing various Visitor Services Manager job openings in the United States as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,087 per year, or $16.9 per hour.

Visitor Services Assistant, Full-Time

The Children's Museum of Indianapolis

Indianapolis, IN • On-site

$17/hr

Full-time

Re-posted 16 days ago

Job description

OVERVIEW:

The Visitor Services Assistant provides exceptional customer service and support to all museum visitors. The VS Assistant is responsible for greeting, interfacing and expediting a positive visitor experience at designated customer touch-points during public hours, Infozone hours and afterhours events. The VS Assistant upholds the customer service standards of safety, courtesy, show, cleanliness and efficiency.

REPORTS TO: Visitor Relations Operations Manager

ESSENTIAL RESPONSIBILIES:

1. Provides exceptional service in face-to-face contact with museum visitors. Is trained and adheres to the museum customer service standards in the carrying out of daily post and work assignments. Exhibits a positive attitude to visitors, staff and volunteers.

2. Represents the VS department through the execution of job duties and assignments, such as, school arrival, parking assistant, Welcome Center check-in, Welcome Center greeting assistance, equipment rental, entry gates, and Carousel Operation

3. Facilitates and controls the operations of the Museum Carousel by emceeing all carousel rides and ensuring that all safety standards are maintained with regards to visitors.

4. Ensures visitor and campus security through observation, the timely reporting of concerns or incidents, providing crowd control, performing emergency assistance (CPR/AED, fire extinguishers and evacuation/relocation), reuniting lost children.

5. Proactively seeks up to date information to remain knowledgeable of museum daily operations and activities, way-finding and emergency protocols.

6. Welcomes and orients visitors and proactively promotes gallery programs, theater shows, special activities and memberships.

7. Uses software to record admission tickets and member attendance and conduct sales at equipment rental. Balances cash drawer at ER and strictly follows cash handling procedures. Follows museum defined data entry standards.

8. Demonstrates good judgment in dealing with customer recovery situations. Recognizes and reports visitor trends.

9. Participates in opening day performances and wears costume pieces as part of uniform to promote exhibits and marketing strategies.

10. Maintains a solid attendance record and adhere to the Standards and Expectations manual at all times.

REQUIREMENTS:

1. Must have proven experience in customer service and knowledge of security and emergency protocols.

2. Must be CPR / AED certified or have the ability to be certified in 6 months.

3. Must have a valid driver's license.

4. Must enjoy constant interaction with people and have the ability to communicate effectively and in a positive manner, even under high-stress situations.

5. Must possess computer data entry skills and the ability to handle and reconcile cash.

6. Must maintain a positive working relationship with a large team of diverse staff and volunteers.

7. FT Schedule will be Thursday through Monday March to September and Wednesday through Sunday September through February.

8. Must be able to stand for long periods of time and work outside in all weather conditions.

*Special consideration given to those applicants who are multi-lingual.

ADA REQUIREMENTS:

1. Must be able to review daily handouts and email communication. Must be able to interface with computer monitor screen.

2. Must be able to handle communications by telephone contact, one-on-one conversations and public presentations.

3. Required to be able to handle heavy communications by one-on-one conversations and public presentations.

4. Must be able to handle moderate keyboard and calculator use for administering ticket sales and moderate paperwork processing.

5. Requires the ability to sit or stand for extended periods of time. Must be able to personally negotiate getting self into and out of the building without trouble and assist visitors in doing so, as well.

6. Must be able to stand for long periods of time, up to 8 hours per day, and work outside in all weather conditions.

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