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Visitor Services Manager Jobs (NOW HIRING)

Hampton University

Visitor Service Manager

Hampton, VA · On-site

$31K/yr

... visitor services and engagement strategies for the Hampton University Museum. The manager will provide excellent customer service to museum's constituents and responsible for maintaining the Museum ...

GVRD

Visitor Services Monitor - Part Time

Vallejo, CA · On-site

$18.75 - $19.50/hr

Visitor Services Monitor - Part Time Department: Maintenance Job Opening Date: January 27, 2026 ... GVRD manages 407 acres of public park space including 20 neighborhood parks, 10 community parks, 6 ...

carnegie

Retail & Visitor Services Associate - Part-Time Reports to: Associate Director, Retail and ... The assistant will help manage daily group tour operations in the lively Box Office Lobby. This ...

Prisma Health

Visitor Services Rep PRN

Laurens, SC · On-site

Supervisory/Management Responsibility * This is a non-management job that will report to a ... Visitor Services Share your talent with us! Our vision is simple: to transform healthcare for the ...

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How much do visitor services manager jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for visitor services manager in the United States is $16.87, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $15.87 per hour, depending on experience, location, and employer.

What does a visitor services manager do?

A Visitor Services Manager oversees the experience of guests at a facility such as a museum, gallery, park, or attraction. They manage front-of-house staff, coordinate visitor programs, ensure customer satisfaction, and handle any issues or complaints. Their responsibilities often include supervising ticketing, tours, and events, as well as ensuring safety and accessibility standards are met. This role is crucial for creating a welcoming environment and ensuring visitors have a positive experience.

What are the key skills and qualifications needed to thrive as a visitor services manager?

To thrive as a Visitor Services Manager, you need experience in customer service, staff supervision, and operational management, often supported by a degree in hospitality, tourism, or a related field. Familiarity with point-of-sale (POS) systems, ticketing software, and scheduling platforms is typically required. Outstanding interpersonal skills, problem-solving abilities, and strong leadership help you exceed visitor expectations and foster a positive team environment. These skills are crucial for delivering excellent visitor experiences, ensuring smooth daily operations, and maximizing satisfaction and revenue.

How does a visitor services manager typically collaborate with other departments to enhance the guest experience?

A Visitor Services Manager works closely with departments such as marketing, facilities, security, and education to ensure a seamless and positive experience for guests. They coordinate with marketing to communicate upcoming events or exhibitions, collaborate with facilities to address any maintenance or accessibility concerns, and partner with security to ensure visitor safety. Regular meetings and clear communication channels are essential, as the Visitor Services Manager often acts as a bridge between front-line staff and other operational teams. This cross-departmental collaboration helps anticipate visitor needs and resolve issues quickly.
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Visitor Services Manager jobs near you
Infographic showing various Visitor Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $35,087 per year, or $16.9 per hour.

Visitor Services Assistant

HILLWOOD MUSEUM

Washington, DC • On-site

Part-time

Posted 13 days ago

Job description

Title: Visitor Assistant
Openings:  1 position
Reports To: Visitor Services Coordinator
Employment Status: Part-Time (seasonal)

With over 100,000 visitors a year, Visitor Assistants are a key-part of providing a fabulous visitor experience. Visitor Assistants help manage visitor flow, assist with wayfinding and assist groups maximizing their visitation by keeping on schedule. On a unique 24 acre campus, Visitor Assistants provide way-finding and customer service in our gardens and outdoor spaces. Daily, this role will look ahead at the groups scheduled for the day and prioritize greeting groups and buses. Moving from different entry locations, this role will work to ensure visitors can access the visitor center to start their check-in process.

This is an active role, working mostly in our outdoor garden spaces. You are comfortable on your feet for long periods of time. Must be available Saturdays and Sundays and one to two other days during the week. You are patient and passionate about the visitor experience, you don’t mind answering the same question repeatedly. You love interacting with others and have positive communication skills. You have experience working with a wide range of audiences and are welcoming to all. You can rely on your experience and judgment to make decisions in the moment, but you also know when to escalate.

This role works on-site on our campus in NW D.C. The work schedule is up to 24 hours a week including Saturday and Sunday. This position is compensated at $20.14/hr.

Primary Functions:

  • Greet bus groups as they arrive at Hillwood.
  • Assist groups who have guided tours and café reservations to assure they remain on schedule.
  • Move to various entry points where guests are arriving once the parking deck is full to direct them to check-in at the visitor center.
  • Generally float/rove the gardens to monitor visitor activities.
  • Assist with crowd control and wayfinding. Answer general questions about Hillwood for visitors.

About Us:

Hillwood Estate, Museum & Gardens is deeply committed to fostering a positive, inclusive and engaging workplace where all voices are heard and where staff and visitors of all backgrounds can be inspired by the life of our founder Marjorie Merriweather Post.

We Offer:

  • A fabulous work culture that inspires your best work.
  • Support for career development with internal and external opportunities to learn and grow.
  • Mental wellness support.
  • Discounts in the shop and Merriweather Café.
  • Free admission to the museum and festival days.
  • Casual Monday.
  • Free on-site parking.

Hillwood is seeking applicants from all backgrounds and educational levels to ensure we get the best, most creative talent on our team. We are an equal opportunity employer, and we encourage people who identify as Black, Indigenous, people of color and people with marginalized identities to apply for open positions. We strive to make the hiring process as accessible as possible. Please do not hesitate to share what will make the process best for you. We cannot guarantee all accommodations; our team will make accommodations where possible with sufficient notice.