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Visitor Services Manager Jobs (NOW HIRING)

NOVA Parks

Visitor Services Specialist

Vienna, VA

The Visitor Services Specialist is responsible for assisting with planning, developing ... Manages the garden volunteer program. Assist with management of facility operations: * Monitor ...

Hampton University

Visitor Service Manager

Hampton, VA · On-site

$12 - $13.75/hr

... visitor services and engagement strategies for the Hampton University Museum. The manager will provide excellent customer service to museum's constituents and responsible for maintaining the Museum ...

Montana

Visitor Services Associate

Virginia City, NV · On-site

The Montana Heritage Commission preserves and manages historic resources in Virginia City and ... Visitor Service Associate Tasks These positions will be working at the Virginia City Depot, Nevada ...

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How much do visitor services manager jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for visitor services manager in the United States is $16.87, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $15.87 per hour, depending on experience, location, and employer.

What does a Visitor Services Manager do?

A Visitor Services Manager oversees the experience of guests at a facility such as a museum, gallery, park, or attraction. They manage front-of-house staff, coordinate visitor programs, ensure customer satisfaction, and handle any issues or complaints. Their responsibilities often include supervising ticketing, tours, and events, as well as ensuring safety and accessibility standards are met. This role is crucial for creating a welcoming environment and ensuring visitors have a positive experience.

How does a Visitor Services Manager typically collaborate with other departments to enhance the guest experience?

A Visitor Services Manager works closely with departments such as marketing, facilities, security, and education to ensure a seamless and positive experience for guests. They coordinate with marketing to communicate upcoming events or exhibitions, collaborate with facilities to address any maintenance or accessibility concerns, and partner with security to ensure visitor safety. Regular meetings and clear communication channels are essential, as the Visitor Services Manager often acts as a bridge between front-line staff and other operational teams. This cross-departmental collaboration helps anticipate visitor needs and resolve issues quickly.

What are the key skills and qualifications needed to thrive as a Visitor Services Manager, and why are they important?

To thrive as a Visitor Services Manager, you need experience in customer service, staff supervision, and operational management, often supported by a degree in hospitality, tourism, or a related field. Familiarity with point-of-sale (POS) systems, ticketing software, and scheduling platforms is typically required. Outstanding interpersonal skills, problem-solving abilities, and strong leadership help you exceed visitor expectations and foster a positive team environment. These skills are crucial for delivering excellent visitor experiences, ensuring smooth daily operations, and maximizing satisfaction and revenue.
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Visitor Services Manager jobs near you
Infographic showing various Visitor Services Manager job openings in the United States as of June 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,087 per year, or $16.9 per hour.
Weekend Visitor Services Representative

Weekend Visitor Services Representative

National Building Museum

Washington, DC • On-site

$18.95/hr

Full-time, Part-time

Retirement

Posted 11 days ago

Job description

The National Building Museum inspires curiosity about the world we design and build.
We are a private non-profit institution that transforms understanding of the history and impact of architecture, engineering, landscape architecture, and design. The National Building Museum educates, entertains, and engages people about the built environment and challenges them to advocate for a sustainable and equitable future.
Position Description
The Visitor Services Representative (VSR) position at the National Building Museum provides exemplary customer service to all visitors and guests. Our front-facing team is integral to the success of the Museum, and we seek individuals who are customer-service orientated, welcoming, and dedicated to providing the absolute best visitor experience for our guests. We are seeking and will be hiring for individuals who can work weekends (Saturday and Sunday) and holidays. The Museum is open from 10:00 am to 5:00 pm, and VSR work from 9:15 am to 5:10 pm. There is potential to work evenings during programs and events.
Duties and Responsibilities
  • Provide welcoming, helpful, and exemplary customer service to National Building Museum visitors, including greeting and wayfinding; queuing and line management for individuals and groups; and collecting and documenting visitor feedback. Engage with visitors by answering questions about the Museum and individual exhibitions.
  • Uphold and embody the Museum's core values in the Visitor Services department and throughout the Museum.
  • Stay up to date on the Museum's events, upcoming exhibitions, and policies.
  • Provide special accommodations (i.e., sighted guide visits, wheelchairs, and other accessibility services).
  • Work in a variety of locations within the Museum, including the exhibition galleries, the information desk, and the Visitor Center ticketing/admission desk.
  • With the support of security officers, provide security within Museum exhibitions. Monitor the safety of Museum objects and visitors.
  • Complete daily opening and closing procedures as outlined by Visitor Services Manager and Lead.
  • Assist with managing gallery spaces, including maintaining stock of cleaning supplies, office supplies, and admission desk supplies.

Requirements
Qualifications
  • Must be available to work Saturdays and Sundays.
  • Approachable, friendly demeanor, with a commitment to exemplary customer service.
  • Must be available to work on weekdays, evenings, weekends, and holidays.
  • Ability to interpret and implement Museum protocols, policies, and procedures while exercising good judgment and diplomacy with the public.
  • Dependable and adaptable, flexible, innovative, team player and a problem solver.
  • Must possess strong communication and interpersonal skills.
  • Must be at least 18 years old to apply.
  • Demonstrated ability to manage conflicts and resolve visitor issues.

Preferred Qualifications
  • Customer service, front-facing experience, interest, or demonstrated background in cultural institutions.
  • Interest and/or curiosity about the built environment.
  • Cash-handling, point-of-sale, and ticketing experience.

What We Offer
Part-time employees are eligible for the following benefits:
  • 403 (b) plan with match.
  • Museum Shop discounts.
  • Free on-site parking when available.

ADA Specifications
  • This is an active work position that requires the ability to move about the Museum frequently and to position oneself to interact and communicate appropriately with visitors.
  • Position requires standing up to 7 hours per day.
  • Employee may be responsible for moving objects of up to 20 lbs. when needed.

Salary Description
$18.95/hour

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