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Virtual Technical Support Specialist Jobs (NOW HIRING)

Techoundsllc

Technical Support Specialist

Camarillo, CA · On-site

$39 - $49/hr

Technical Support Specialist - Direct hire/ W-2 role Location: Camarillo, CA 93012 Pay: $39 to $49 ... and virtual environment administration (Nutanix, VMware, Hyper-V), including VM provisioning ...

Graco

Technical Support Specialist

Rogers, MN · On-site

The Technical Support Specialist will provide expert technical support, repair guidance, and troubleshooting assistance for Graco products to enhance customer satisfaction. The Intermediate Technical ...

Techoundsllc

Technical Support Specialist

Camarillo, CA · On-site

$39 - $49/hr

Technical Support Specialist - Direct hire/ W-2 role Location: Camarillo, CA 93012 Pay: $39 to $49 ... and virtual environment administration (Nutanix, VMware, Hyper-V), including VM provisioning ...

Techoundsllc

Technical Support Specialist

Camarillo, CA · On-site

$39 - $49/hr

Technical Support Specialist - Direct hire/ W-2 role Location: Camarillo, CA 93012 Pay: $39 to $49 ... and virtual environment administration (Nutanix, VMware, Hyper-V), including VM provisioning ...

Techoundsllc

Technical Support Specialist

Camarillo, CA · On-site

$39 - $49/hr

Technical Support Specialist - Direct hire/ W-2 role Location: Camarillo, CA 93012 Pay: $39 to $49 ... and virtual environment administration (Nutanix, VMware, Hyper-V), including VM provisioning ...

Traka (Assa Abloy)

Maybe this job as Technical Support Specialist in New Haven CT (USA) is for you!SARGENT is a market ... Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to ...

TIER4 GROUP

Technical Support Specialist

Franklin, WI · On-site

Technical Support Specialist Location: Franklin, WI (Onsite/Hybrid) Duration: 18-month contract Perks: Competitive rates, benefits, free daily lunches onsite, and an excellent opportunity to join a ...

Collabera

Technical Support Specialist

Chandler, AZ · On-site

$23 - $25/hr

Technical Support Specialist Location: Chandler,AZ / Addison,TX / Hopewell,NJ Work Arrangement: 4 day in office with 1 day WFH Client Industry: Banking Duration: 12 -18 months Contract Schedule:

POSRG

Technical Support Specialist

Wauconda, IL · On-site

$55K - $65K/yr

TECHNICAL SUPPORT SPECIALIST Helpdesk amp; Field Technician Support POSITION SUMMARY We are seeking a detail-oriented and technically skilled Technical Support Specialist to join our team. In this ...

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Virtual Technical Support Specialist information

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How much do virtual technical support specialist jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for virtual technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is a virtual technical support specialist?

A Virtual Technical Support Specialist is a professional who provides remote assistance to customers or employees experiencing technical issues with software, hardware, or network systems. They typically work from a remote location, using tools like chat, email, or phone to troubleshoot and resolve problems. Their main responsibilities include diagnosing technical problems, guiding users through solutions, and escalating complex issues when necessary. This role often requires strong communication skills, technical expertise, and the ability to handle multiple support requests efficiently.

What are the key skills and qualifications needed to thrive as a virtual technical support specialist, and why are they important?

To thrive as a Virtual Technical Support Specialist, you need strong troubleshooting abilities, technical knowledge of hardware and software, and typically a background in IT or customer service. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and certifications such as CompTIA A+ or Microsoft Certified are highly valuable. Excellent communication, patience, and problem-solving skills help you address user concerns effectively in a virtual environment. These competencies are essential for delivering timely, accurate support and maintaining high customer satisfaction from a remote setting.

What are some common challenges faced by virtual technical support specialists when assisting customers remotely?

One common challenge for Virtual Technical Support Specialists is troubleshooting technical issues without direct physical access to the customer's devices. This often requires clear communication, patience, and strong problem-solving skills to guide users through step-by-step solutions. Additionally, specialists must adapt to a variety of technical environments and platforms, often switching between different tools, systems, or customer knowledge levels. Collaboration with other support tiers or teams is also frequent, especially when complex issues require escalation. Staying current with new technologies and updates is crucial for providing effective remote support.

What is the difference between Virtual Technical Support Specialist vs Technical Support Representative?

AspectVirtual Technical Support SpecialistTechnical Support Representative
CredentialsTypically requires technical certifications (e.g., CompTIA, Microsoft)Often requires basic technical knowledge, certifications vary
Work EnvironmentRemote, home-based or onlineRemote or on-site depending on company
Industry UsageIT, tech companies, software providersTelecom, electronics, software companies
Job FocusDiagnosing and resolving technical issues, troubleshooting hardware/softwareCustomer service, issue resolution, product support

The Virtual Technical Support Specialist and Technical Support Representative roles share similarities in providing technical assistance, but the specialist often requires more technical certifications and handles complex issues remotely. The representative may focus more on customer service and basic troubleshooting, sometimes on-site. Both roles are essential in tech and service industries, with the specialist typically working in more technical environments.

What cities are hiring for Virtual Technical Support Specialist jobs?

Cities with the most Virtual Technical Support Specialist job openings:

What are the most commonly searched types of Technical Support Specialist jobs?

The most popular types of Technical Support Specialist jobs are:

What states have the most Virtual Technical Support Specialist jobs?

States with the most job openings for Virtual Technical Support Specialist jobs include:

What are popular job titles related to Virtual Technical Support Specialist jobs?

For Virtual Technical Support Specialist jobs, the most frequently searched job titles are:

Infographic showing various Virtual Technical Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.

Technical Support Specialist

Chandler, AZ • On-site

Anovorx Group LLC
See more jobs at Anovorx Group LLCexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Job description


Job Summary:

The role of the Technical Support Specialist is to support the setup, maintenance, asset tracking, refresh of equipment excluding servers and storage. The Technical Support Specialist will build workstations and deploy. This requires knowledge of hardware and software installations. The successful candidate will be familiar with keeping inventory, asset tracking (the computers and equipment issued to users) and when computers are returned to inventory. The Technical Support Specialist will also need to make sure there is equipment available for new hires and replacements through inventory management and order processing and will also be responsible for providing new hardware during the new hire onboarding. The Technical Support Specialist will work with departmental managers to gather information on the access the user will need for the system to ensure appropriate access.


Act as a corporate Helpdesk/Desktop support resource and will research issues on computer systems and resolve issues when needed. Answer queries on basic technical issues and offer advice to solve them. The Technical Support Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.


Primary Duties and Responsibilities


  1. Windows on computers, install AnovoRx required programs, configure system for use by new employees or replacement system for existing user.
  2. First point of contact for departments to create user accounts for new hires which includes collecting information to correctly set up users for their start date.
  3. Perform setup of user accounts in Active Directory, add permission groups and shared email accounts, setup email box, setup applications.
  4. Provision phones and setup users with phone numbers and configure phone for use.
  5. Work with ICC groups in phone system to add users at appropriate level to assigned ICC groups.
  6. Serving as the first point of contact for users seeking technical assistance over the phone or email.
  7. Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  8. Determine the best solution based on the issue and details provided by customers.
  9. Walk the customer through the problem-solving/troubleshooting process.
  10. Direct unresolved issues to the next level of support personnel.
  11. Provide accurate information on IT products or services.
  12. Record events and problems and their resolution in logs.
  13. Follow-up and update customer status and information.
  14. Pass on any feedback or suggestions from customers to the appropriate internal team.
  15. Identify and suggest possible improvements to procedures.
  16. Regular and reliable attendance expected.
  17. Other work-related duties as assigned by supervisor/manager.


Minimum Knowledge, Abilities, and Skills Required

 

  1. Experience creating user accounts, user, groups, setting permissions, setting access roles and creating email accounts would be very valuable, but not required.
  2. Minimum associate degree in computer science or related field required.
  3. Technical training on computer hardware, setup, and OS builds.
  4. IT certifications, preferred.
  5. Minimum 1 year of relevant experience.
  6. A strong working knowledge of computer systems, hardware, and software.
  7. Excellent IT skills and computer literacy.
  8. Excellent customer service skills.
  9. Working knowledge of Microsoft Windows and Microsoft Office.
  10. Ability to operate at a fast pace and have a sense of urgency.
  11. Ability to work in an accurate, detail-oriented, and highly productive manner.
  12. Strong verbal/written communication skills and organizational skills.
  13. Ability to go above and beyond to deliver quality work.
  14. Proven working experience in providing Helpdesk support.
  15. Working knowledge of help desk software, databases, and remote control.
  16. Strong client-facing and communication skills.
  17. Advanced troubleshooting and multi-tasking skills.
  18. Able to connect remotely and troubleshoot problems and resolve them.
  19. Able to work with installation of programs remotely.



This description is intended to be only a general outline of major activities. It is expected that the employee performs these and any other activities which may be assigned, or which may occur in the normal course of work. This description is not a contract or guarantee of employment. AnovoRx is an Equal Opportunity Employer.