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Virtual Solutions Jobs in Ohio (NOW HIRING)

BDO

Azure Virtual Desktop Architect

Akron, OH · On-site

$60.75 - $79.25/hr

As a leading mid-market IT services solution provider, BDO Digital is seeking individuals to join the IT Solutions practice to complement its portfolio of service offerings. The Azure Virtual Desktop ...

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All JobsSolutions JobsVirtual Solutions JobsVirtual Solutions Jobs in Ohio

Virtual Solutions information

See Ohio salary details

$6

$31

$76

How much do virtual solutions jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for virtual solutions in Ohio is $31.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $29.71 per hour, depending on experience, location, and employer.

What is the difference between Virtual Solutions vs Virtual Assistants?

AspectVirtual SolutionsVirtual Assistants
CredentialsVaries; often includes certifications in tech, project management, or specific softwareTypically requires administrative or customer service experience, sometimes certifications in office management
Work EnvironmentRemote, often project-based or consulting rolesRemote, providing administrative or support services to clients
Employer & Industry UsageUsed across multiple industries for tech, consulting, or specialized servicesCommonly employed in small businesses, startups, and corporate settings for administrative support

Virtual Solutions refers to a broad range of remote services, including consulting, tech support, and project management, often requiring specialized skills. Virtual Assistants focus specifically on administrative and support tasks. Both roles are remote but differ in scope and skill requirements, with Virtual Solutions offering more specialized services and Virtual Assistants providing general administrative support.

What are the most commonly searched types of Solutions jobs in Ohio?

The most popular types of Solutions jobs in Ohio are:

What are popular job titles related to Virtual Solutions jobs in Ohio?

For Virtual Solutions jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Virtual Solutions jobs in Ohio look for?

The top searched job categories for Virtual Solutions jobs in Ohio are:

Virtual Solutions jobs near you
Infographic showing various Virtual Solutions job openings in Ohio as of August 2026, with employment types broken down into 85% Full Time, 8% Part Time, 1% Temporary, and 6% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $65,872 per year, or $31.7 per hour.

Tier 3 Service Desk Professional

Virtual Technologies Group

Maumee, OH • On-site

$55 - $75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Job Title: Tier 3 Service Desk Professional
Company: Virtual Technologies Group (VTG)
Location: Maumee, OH (Hybrid)
Reports To: Service Desk Manager
Position Type: Full-Time
Employee Type: FTE

Company Overview

Virtual Technologies Group, LLC is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting‑edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, LLC, we are dedicated to shaping the future of technology and making a positive impact on the world. The Tier 3 Service Desk Professionaloversees the day-to-day execution of the service desk, ensuring tickets are resolved efficiently and escalations are managed appropriately. This role is focused on incident management, SLA compliance, and team performance.

Core Responsibilities
  • Monitor and manage ticket queues to ensure timely resolution.
  • Handle escalated technical issues and customer complaints.
  • Enforce SLA targets and drive compliance.
  • Coordinate with Tier 2/3 engineers and vendors for escalated issues.
  • Manage scheduling, shift coverage, and technician workload.
  • Track and improve metrics like FRT, MTTR, Escalation Rate, etc.
  • Lead operational sync meetings.
  • Provide performance coaching and incident reviews for techs.
  • Act as Tier 1/2/3 Support and directly troubleshoot and support customer calls as needed.
Key KPIs Owned
  • SLA Compliance
  • First Response Time (FRT)
  • Escalation Rate
  • Mean Time to Resolution (MTTR)
  • Ticket Backlog
Supervisors collaborate on
  • Bi-weekly service review reports
  • Escalation protocols and service improvements
  • Hiring and performance reviews
  • Team meetings and morale initiatives
  • PSA/RMM improvements and workflows
Why Join Us?

At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry.

Join a team that values innovation, collaboration, and professional development. Whether you’re looking to sharpen your technical expertise, work with cutting‑edge technology, or make a real impact, we’re committed to helping you build a rewarding career.

Benefits Overview

VTG offers a comprehensive benefits package to meet the needs of our employees and their families.

  • medical insurance plans
  • dental insurance
  • vision insurance
  • health savings accounts (HSA)
  • flexible spending accounts (FSA)
  • life insurance
  • short and long‑term disability insurance
  • paid time off and holidays
  • and a 401(k) with employer match.
EEO Statement

VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact Recruit@vtgus.com.

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