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The Sales Training Manager is responsible for supporting Comfort Medical sales and marketing initiatives through the design, development, coordination and delivery of onboarding and continuous training programs for new hire and existing sales professionals.  The curriculum includes selling skills, product knowledge, DME acumen, business acumen, systems management, and others.  This role will help create a collaborative and cohesive work environment between training, sales and marketing to create successful and highly productive sales professionals.   This person will identify, develop and implement training programs that align the efforts of key stakeholders at Comfort Medical.  This position is part of overall marketing team and works collaboratively with sales, marketing and other sales support business partners.

Major Areas of Accountability

Lead and deliver sales training and development initiatives:

• Champions Comfort Medical training initiatives to foster a continuous learning culture.
• Designs, develops, coordinates and facilitates core new hire curricula to include customer knowledge, DME industry, healthcare operations, selling skills, sales process, systems management, and product knowledge to ensure all new hires are fully knowledgeable of the key focus areas for Coloplast.
• Develop training curriculums for existing sales force to enhance and improve from product knowledge, competitive selling skills to professional development.
• Deploy best in class and innovative training methods that combine in person, virtual, group based and 1-1 formats to ensure dynamic and results driven approach.
• Organize, plan and schedule training events and classes.
• Design, develop, and document training assessments and evaluations; coach and guide trainees on results while effectively communicating strengths and areas for improvement to senior leadership.
• Drive collaboration with and lead execution of Sales Training courses that include the participation of Field Sales Trainers, Regional and National Sales Directors, Consumer Sales Leaders and Marketing.
• Co-travel with new and tenured representatives to observe customer interactions, provide coaching, and reinforce core selling behaviors and product messaging.

• Continuously improve learning approaches, modalities, and processes (virtual/in-person, eLearning, reinforcement) to increase efficiency and learner adoption.
• Partnering with Sales Leadership to understand field needs and priorities

• Periodically lead efforts to assess the competencies of our sales teams to identify gaps/opportunities and increase skills and capabilities across the sales teams.
• Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the MedTech Code of Conduct, and company policies.
• Other job duties as assigned

Work in partnership across Coloplast organization:

• Collaborates with local sales management project teams to determine sales training needs, develop and assess training curriculum, delivery approaches, coaching and overall training effectiveness.
• Collaborates with sales training colleagues for Global Projects and training programs and implementation into North America programs.  
• Manages US Chronic Care Field Sales Trainers (FST) programs along with developing, and managing content & direction for FST Program.

Essential Qualifications:

• Bachelor's degree is required.
• 3+ years of successful learning and development and/or training experience in the healthcare/med device industry.
• Minimum 3 years' of experience developing and implementing training programs and/or experience as a designated/compensated field sales trainer or comparable position.
• Willingness and ability to travel (25-40%), global travel occasional.

Preferred Qualifications

• Experience in the DME industry - DME processes and workflows.
• Demonstrated ability to complete full training cycle (assess needs, design, develop, deliver, monitor, and evaluate training program) in various instructor-led, virtual, or online learning scenarios.
• Experience with Learning Management Systems and eLearning development.

Required knowledge, skills, and abilities:

• Strong verbal and written communication skills with ability to effectively communicate at multiple levels in across the organization.
• Excellent presentation and facilitation skills.
• Deep understanding and application of adult learning theory and instructional design methodologies.
• Demonstrated strategic thinking skills with ability to execute and plan at tactical level.
• Ability to identify and analyze organizational and sales training needs.
• Ability to demonstrate leadership presence and gain the trust of business partners.
• Proficiency with Learning Management Systems (LMS) and eLearning authoring tools.
• Strong organizational and planning skills.
• Proficiency with Office productivity software (Word, Excel, PowerPoint) and learning tools.

At Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well-being, foster your professional growth, and ensure a healthy work-life balance. Here is some of what you can expect:

• Health and Wellness: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.
• Financial Security: A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services.
• Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.
• Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
• Recognition and Rewards: Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
• Community and Culture: A supportive work environment where everyone feels valued and has a sense of belonging.  Participate in team-building activities, volunteer opportunities, and company-sponsored events. Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.
• Competitive Compensation:  The compensation range for this position is $107,577 - $161,365. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location. Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or incentives.

Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation!

Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

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