ZipRecruiter

Log In

1

Virtual Help Desk Jobs in Tennessee (NOW HIRING)

ASSA ABLOY

IT Specialist

Memphis, TN · On-site

Cell phones and desk phones * Document Printers, Label Printers, and Xerox MFPs * Handheld RF ... Excellent customer service skills - ability to interact with all levels in a courteous, helpful ...

Assa Abloy

IT Specialist

Memphis, TN · On-site

Cell phones and desk phones * Document Printers, Label Printers, and Xerox MFPs * Handheld RF ... Excellent customer service skills - ability to interact with all levels in a courteous, helpful ...

Fast Pace Health

Telehealth Technician

Franklin, TN · On-site

We will help you grow your clinical competencies, and can offer you a rewarding career path. We ... Prepare patient charts by virtual patient communication, generally phone or video conferencing ...

Fast Pace Health

Clinical Tech. (Medical Assistant)

Sparta, TN · On-site

$14.75 - $18.75/hr

We will help you grow your clinical competencies, and can offer you a rewarding career path. We ... Prepare and maintain supplies and equipment for treatment. * Assist patients utilizing a Virtual ...

previous page

Showing results 41-60

All JobsHelp Desk JobsVirtual Help Desk JobsVirtual Help Desk Jobs in Tennessee

Virtual Help Desk information

See Tennessee salary details

$11

$20

$31

How much do virtual help desk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for virtual help desk in Tennessee is $20.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $23.32 per hour, depending on experience, location, and employer.

What is a virtual help desk?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are the key skills and qualifications needed to thrive as a virtual help desk professional?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are some common challenges faced by virtual help desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Tennessee?

The most popular types of Help Desk jobs in Tennessee are:

What cities in Tennessee are hiring for Virtual Help Desk jobs?

Cities in Tennessee with the most Virtual Help Desk job openings:

Virtual Help Desk jobs near you
Infographic showing various Virtual Help Desk job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $43,499 per year, or $20.9 per hour.

IT Asset Management Administrator

Premise Health

Brentwood, TN • On-site

$60K - $79K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Premise Health rating

8.0

Company rating: 8.0 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

89th of 898 rated healthcare providers

Job description

Premise Health is Different on Purpose
Premise Health serves large organizations and their people with exceptional healthcare. The result? Better experiences, better health, and better value, all while helping organizations lower their healthcare costs.
Premise's mission is to help people get, stay, and be well. Come join us and see for yourself why amazing health starts with amazing healthcare. For more information, visit www.jobs.premisehealth.com.
The IT Asset Management Administrator is responsible for the daily administration and operational execution of the IT asset management (ITAM) program across a distributed healthcare environment. This role ensures that hardware assets are accurately tracked, maintained, and compliant throughout their lifecycle to support clinical operations, regulatory requirements, and cost control objectives.
The Administrator works within established ITAM processes and tools (e.g., ServiceNow) to maintain data integrity, support audits, and enable effective asset utilization and financial accountability.
This is a Full Time, remote, IT Asset Management Administrator role.
What You'll Do
  • Execute day-to-day lifecycle management of IT assets, including procurement intake, deployment tracking, transfers, and retirement activities.
  • Maintain accurate asset records within ITAM systems (e.g., ServiceNow), ensuring completeness, correctness, and timeliness of data.
  • Reconcile asset inventories by coordinating with Service Desk, IT Implementations, Endpoint Engineering, and other technical teams to resolve discrepancies.
  • Support IT asset audits, compliance checks, and reporting activities to meet internal policies and regulatory requirements (e.g., HIPAA, HITRUST, financial controls).
  • Assist in tracking asset utilization, lifecycle status, and depreciation data to support financial reporting and planning.
  • Generate and distribute standard operational reports and dashboards on asset inventory, compliance, and lifecycle status.
  • Follow established ITAM processes and contribute to process documentation and continuous improvement initiatives.
  • Provide customer support and act as a point of contact for asset-related inquiries from internal stakeholders.

What You'll Bring
  • Associate or Bachelor's degree in Information Systems, Business, or a related field, or equivalent work experience.
  • 2-4 years of experience in IT asset management, inventory management, or related IT operations role in a mid-to-large enterprise.
  • Working knowledge of ITAM tools (e.g., ServiceNow, SCCM, JAMF, Lansweeper, or similar platforms).
  • Understanding of IT hardware lifecycle, inventory control, and asset tracking practices.
  • Familiarity with procurement workflows, receiving processes, and asset tagging standards.
  • Strong attention to detail with ability to manage large datasets and identify discrepancies.
  • Basic understanding of compliance, audit, and financial tracking requirements related to IT assets.
  • Effective communication and coordination skills for cross-functional collaboration.
  • ITIL Foundation or ITAM certification is a plus.

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits .
Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.
Premise provides its reasonable and genuinely expected range of compensation for this job of $60,000.00 - $79,900.00 annually. A number of factors will influence the rate offered for this position, including your experience, qualifications, geographic location, and other factors.
For individuals living in Washington or Colorado: Premise offers the following paid time off benefits. Employees will earn 0.0692 hours of paid time off per actual hours worked or based on standard schedule, per pay period, and will receive 10 paid holidays or an equivalent bank of hours aligned to schedule throughout the calendar year. Paid sick leave is satisfied by the paid time off accrual, detailed above.
This posting is anticipated to close within 90 days of 07/22/2026.
Should you have questions regarding this job posting, please contact askhr@premisehealth.com .

What Premise Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Premise Health logo

About Premise Health

Sourced by ZipRecruiter

Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care - in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions. Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Brentwood, TN, US

Year founded

1975

View All Premise Health Jobs

Apply