Virtual Help Desk Jobs in Tennessee (NOW HIRING)

Location: Antioch, TN (Onsite)

Duration: 4-Month Contract

Start Date: August 16, 2026

Workplace Type: Onsite

Experience Level: Entry Level

We are seeking two PC Deployment Technicians to support a large-scale enterprise PC refresh project. This position will be responsible for preparing, configuring, and deploying new Windows devices while ensuring a seamless transition for end users. The ideal candidate will provide hands-on technical support, assist with data migration activities, and collaborate closely with the IT team to deliver an efficient and positive user experience.

This role requires strong customer service skills, attention to detail, and the ability to work directly with employees at all organizational levels, including leadership and management.

• Prepare, image, configure, and deploy Windows-based devices for end users.
• Coordinate deployment schedules and communicate effectively with users throughout the device replacement process.
• Assist users with transferring files, accounts, and settings to newly deployed devices.
• Support OneDrive registration, synchronization, and validation of successful data transfers.
• Utilize Microsoft Intune Company Portal to install, verify, and troubleshoot required applications.
• Remotely access and validate pre-imaged devices before deployment.
• Provide technical support and troubleshooting during and after device deployments.
• Document deployment activities, issues, resolutions, and user interactions accurately.
• Collaborate with IT team members to maintain project timelines, deployment quality, and security standards.
• Follow established deployment procedures and support workflows to ensure consistency and compliance.

• Experience supporting Windows operating systems.
• Knowledge of Microsoft 365 and Office 365 technologies.
• Understanding of OneDrive setup, synchronization, and data migration processes.
• Experience using Microsoft Intune Company Portal for software deployment and installation.
• Basic troubleshooting and help desk support experience.
• Familiarity with hardware setup, device configuration, and end-user support.

1. OneDrive Registration & Data Transfer Support

• Assist users with OneDrive sign-in, synchronization, and verification of successful file migration.

1. Intune Company Portal & Application Installation

• Install, validate, and troubleshoot software deployments using Microsoft Intune Company Portal.

1. Remote PC Access & User Coordination

• Remotely access pre-configured devices, coordinate deployment schedules, and guide users through the transition process.

• Strong verbal and written communication skills.
• Professional demeanor when supporting employees at all organizational levels.
• Strong organizational and documentation skills.
• Proficiency with spreadsheets and recordkeeping.
• Ability to follow structured processes with attention to detail.
• Customer-focused mindset and excellent service orientation.

• Previous experience supporting PC deployments, device refresh projects, or desktop support initiatives.
• Experience working with ticketing systems and IT service management processes.
• Knowledge of endpoint management tools and enterprise device deployment practices.

• Onsite position in a professional corporate environment located in Antioch, Tennessee.
• Frequent interaction with employees ranging from frontline staff to directors and business leadership.
• Collaborative team environment working alongside experienced IT professionals.
• Structured project-based work with periods of increased deployment activity and volume.
• High visibility role directly impacting employee productivity and operational efficiency.

• Hands-on experience supporting a major enterprise PC refresh initiative.
• Exposure to modern Microsoft technologies, including Microsoft 365, OneDrive, and Intune.
• Opportunity to work with experienced IT professionals and leadership teams.
• Valuable experience that can serve as a pathway into advanced desktop support, systems administration, or infrastructure support roles.
• Direct involvement in a business-critical technology transformation project.

• One virtual interview with the Hiring Manager and Direct Report Manager.
• A second interview may be conducted if needed, though it is not anticipated.

The organization is expanding its deployment team to support a high-volume PC refresh initiative. Additional technicians are needed to ensure device deployments, user migrations, software validation, and deployment scheduling are completed efficiently while minimizing disruption to day-to-day business operations.

This is a Contract position based out of Nashville, TN.

The pay range for this position is $18.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Nashville,TN.

This position is anticipated to close on Aug 25, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.