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Virtual Help Desk Jobs in Tennessee (NOW HIRING)

Premise Health

Medical Assistant - PRN

Brentwood, TN · On-site

$16.75 - $21.50/hr

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission ... Performs administrative tasks, assists at the front desk, schedules appointments, makes follow-up ...

EOS

Account Manager

Nashville, TN

$60K - $70K/yr

We are looking for a proactive and driven Desk-Based Account Manager to join our Sales team. In ... building lasting relationships and helping them navigate our IT solutions portfolio. KEY ...

Fast Pace Health

Telehealth Technician

Franklin, TN · On-site

We will help you grow your clinical competencies, and can offer you a rewarding career path. We ... Prepare patient charts by virtual patient communication, generally phone or video conferencing ...

C & H Industrial Services

Waterblast Technician

Gallatin, TN · On-site

$35K - $40K/yr

Our laborers help keep industrial facilities safe, clean, and running smoothly every day. $17.00 ... Virtual doctor visits through MDLIVE. * Prescription coverage. * Nationwide provider access. Dental ...

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All JobsHelp Desk JobsVirtual Help Desk JobsVirtual Help Desk Jobs in Tennessee

Virtual Help Desk information

See Tennessee salary details

$11

$20

$31

How much do virtual help desk jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for virtual help desk in Tennessee is $20.91, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a virtual help desk professional?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What is a virtual help desk?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are some common challenges faced by virtual help desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Tennessee? The most popular types of Help Desk jobs in Tennessee are:
What cities in Tennessee are hiring for Virtual Help Desk jobs? Cities in Tennessee with the most Virtual Help Desk job openings:
Virtual Help Desk jobs near you
Infographic showing various Virtual Help Desk job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, and 5% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $43,499 per year, or $20.9 per hour.

Medical Assistant - PRN

Premise Health

Brentwood, TN • On-site

$16.75 - $21.50/hr

Part-time, Per diem

Retirement

Re-posted 12 days ago

Premise Health rating

8.0

Company rating: 8.0 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

87th of 887 rated healthcare providers

Job description

Premise's mission is to help people get, stay, and be well. We hope you will join us in our mission and experience why amazing health starts with amazing healthcare. For more information, visit www.jobs.premisehealth.com.
As a PRN Medical Assistant, you'll provide care to client employees and their dependents in our Health Center located in Harrisonburg and Stuarts Draft, VA.
  • The scheduled hours are PRN/as needed, with clinic operating hours between 6:30 AM - 6:00 PM, offering flexibility to support your work/life balance.
  • Enjoy the opportunity to make a meaningful impact while supporting patient care in a collaborative, wellness-focused environment alongside an innovative healthcare team.
  • Build valuable clinical experience using advanced technology and a patient-centered approach while working for a company dedicated to helping people get, stay, and be well.

What You'll Do
  • Interviews patients and measures vital signs (pulse rate, temperature, blood pressure, weight, and height)
  • Maintains patient health records to ensure accurate and up-to-date records
  • Prepares treatment rooms, cleans and sterilizes instruments
  • Medication administration including injections, performs laboratory tests, operates EKGs and other diagnostic equipment as permitted by state regulations
  • Performs administrative tasks, assists at the front desk, schedules appointments, makes follow-up calls, and orders medical supplies
  • Performs other duties as assigned

What You'll Bring
  • National certification in Medical Assisting from a Premise Health approved organization OR Certificate/Diploma and Transcripts from an accredited Medical Assistant program with hands on externship completed and passed- total online courses are not accepted
  • Current certification with hands-on training in AHA, ARC or equivalent Basic Life Support for health care providers is required
  • State Lab Certificate (NV only)
  • CMA certification required from the American Association of Medical Assistants, the National Center of Competency Testing, the National Certification Medical Association, American Medical Technologists, or any other recognized certifying body approved by the Board of Medical Examiners (South Carolina only)
  • Previous Medical Assistant experience preferred

Work-life balance is at the foundation of how decisions are made and where Premise is headed. We can only help people get, stay, and be well if we do the same for ourselves. In addition to competitive pay, Premise offers our PRN and Part-time (less than 20hrs/week) team members a 401(k) program with company match, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents. Additional benefits will be discussed once you connect with our Talent Acquisition team.
Premise is an equal opportunity employer; we value inclusion and do not discriminate based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, age, physical or mental disability, genetic information, past, current or prospective service in the uniformed services, or any other characteristic protected under applicable federal, state, or local law.

What Premise Health employees say

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Hours and flexibility

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About Premise Health

Sourced by ZipRecruiter

Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Premise partners with its clients to offer fully connected care - in-person and in the digital environment. It operates more than 800 onsite and nearsite wellness centers in 45 states and Guam, delivering care through the Digital Wellness Center and onsite, nearsite, mobile, and event solutions. Premise delivers value by simplifying complexity and breaking down barriers to give diverse member populations access to convenient, integrated, high-quality care. We offer more than 30 products, delivering the breadth and depth of care required to serve organizations' total populations. The result is healthcare that meets the needs of members and their families, helping them live healthier while lowering costs for organizations.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Brentwood, TN, US

Year founded

1975

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