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Virtual Desk Jobs in Silver Spring, MD (NOW HIRING)

Art of Problem Solving

Front Desk Associate

Rockville, MD · On-site

$14.25 - $18.25/hr

Front Desk Associate Join Our AoPS Academy as a Front Desk Associate! As part-time front desk staff ... AoPS Academy brings the AoPS methodology to small live physical and virtual classrooms. We offer a ...

Leisnoi Incorporated

Help Desk Technician

Baltimore, MD · On-site

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary ... virtual support requests • Determine issue scope, impact, and priority while initiating the ...

Art of Problem Solving

Front Desk Associate

Washington, DC · On-site

$15.75 - $20.50/hr

Front Desk Associate Join Our AoPS Academy as a Front Desk Associate! As part-time front desk staff ... AoPS Academy brings the AoPS methodology to small live physical and virtual classrooms. We offer a ...

Art of Problem Solving

Front Desk Associate

Gaithersburg, MD · On-site

$15.25 - $19.75/hr

As part-time front desk staff at our location in Gaithersburg, you will answer phone calls and ... AoPS Academy brings the AoPS methodology to small live physical and virtual classrooms. We offer a ...

Art of Problem Solving

Front Desk Associate

Gaithersburg, MD

$15.25 - $19.50/hr

As part-time front desk staff at our location in Gaithersburg, you will answer phone calls and ... AoPS Academy brings the AoPS methodology to small live physical and virtual classrooms. We offer a ...

Art of Problem Solving

Front Desk Associate

Gaithersburg, MD · On-site

$15.25 - $19.50/hr

As part-time front desk staff at our location in Gaithersburg, you will answer phone calls and ... AoPS Academy brings the AoPS methodology to small live physical and virtual classrooms. We offer a ...

Art of Problem Solving

Front Desk Associate

Gaithersburg, MD · On-site

$15.25 - $19.50/hr

As part-time front desk staff at our location in Gaithersburg, you will answer phone calls and ... AoPS Academy brings the AoPS methodology to small live physical and virtual classrooms. We offer a ...

Koniag, Inc.

Help Desk Specialist

Arlington, VA · On-site

$24 - $32/hr

Working knowledge of and experience working with Virtual Desktop Infrastructure (VDI), especially ... High School Diploma or GED * 2 years of Help Desk Experience Extras: * Excellent problem-solving ...

kgs

Help Desk Specialist

Arlington, VA · On-site

Working knowledge of and experience working with Virtual Desktop Infrastructure (VDI), especially ... High School Diploma or GED * 2 years of Help Desk Experience Extras: * Excellent problem-solving ...

kgs

Help Desk Specialist

Arlington, VA

Working knowledge of and experience working with Virtual Desktop Infrastructure (VDI), especially ... High School Diploma or GED * 2 years of Help Desk Experience Extras: * Excellent problem-solving ...

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Virtual Desk information

See Silver Spring, MD salary details

$13

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$35

How much do virtual desk jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for virtual desk in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

What is a virtual desk?

A Virtual Desk job is a remote position where employees handle administrative, customer service, or technical support tasks online. These roles often involve answering emails, managing schedules, providing customer assistance, or troubleshooting issues. Virtual Desk jobs are commonly found in industries like IT support, customer service, and administrative management. They require strong communication skills, proficiency with digital tools, and the ability to work independently.

What does a typical day look like for someone working in a virtual desk role?

A typical day in a Virtual Desk position involves managing and responding to digital inquiries, scheduling appointments, coordinating with team members remotely, and updating records in company systems. You may be responsible for assisting clients or employees via email, chat, or video calls, and addressing administrative tasks like data entry or document management. Regular communication with other departments is essential to ensure that requests and issues are handled efficiently. The work is generally independent and remote, but collaboration and timely responses are key to the role's success. This setup allows you to support a variety of functions within the organization while working in a flexible, digital environment.

What are the key skills and qualifications needed to thrive in the virtual desk position, and why are they important?

To thrive as a Virtual Desk professional, you need strong organizational skills, proficiency in digital communication, and a background in administrative support, often supported by relevant experience or certifications. Familiarity with virtual office platforms, ticketing or CRM systems, and scheduling tools is commonly required. Exceptional customer service, time management, and adaptability are standout soft skills in this role. These abilities are crucial for efficiently managing remote administrative tasks, resolving issues promptly, and ensuring seamless virtual operations.

What are the most commonly searched types of Desk jobs in Silver Spring, MD?

The most popular types of Desk jobs in Silver Spring, MD are:

What are popular job titles related to Virtual Desk jobs in Silver Spring, MD?

For Virtual Desk jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Virtual Desk jobs in Silver Spring, MD look for?

The top searched job categories for Virtual Desk jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Virtual Desk jobs?

Cities near Silver Spring, MD with the most Virtual Desk job openings:

Virtual Desk jobs near you
Infographic showing various Virtual Desk job openings in Silver Spring, MD as of August 2026, with employment types broken down into 84% Full Time, 12% Part Time, and 4% Contract. Highlights an 60% Physical, 2% Hybrid, and 38% Remote job distribution, with an average salary of $49,780 per year, or $23.9 per hour.

IT Service Desk- Field Technician

Upper Marlboro, MD

Your Way IT Solutions, LLC
See more jobs at Your Way IT Solutions, LLCexternal

Full-time

Re-posted 24 days ago

Job description

Company Description

Your Way IT Solutions (YWITS) is a leading Managed Services Provider (MSP) applying a customer and process-based focus towards IT Support and consulting. Our clients range from commercial businesses and non-profits to government agencies in the Washington, DC Metropolitan Area.

Job Description

The Service Desk Department is the single point of contact for client IT issues, responsible for managing client expectations and delivering exceptional customer service. We are seeking a strong Tier 2-3 Service Desk/Field Technician to provide remote and on-site support for small and medium-scale enterprise business networks. This position requires travel to client sites within the Washington, DC metro area (50-75% in the field), after-hours and/or weekend work as needed to meet client needs.

  • Resolve 90-95% of tickets generated from clients, alarms, internally etc. within a set period of time
  • Manage and follow daily schedule of dispatched tickets and projects
  • Installation and Configuration of network devices (Switches, Firewalls, Wireless Access Points etc.)
  • Administration and troubleshooting physical and virtual servers (DNS, DHCP, AD, Azure AD, Group policy etc.)
  • Administration and troubleshooting of cloud solutions (Microsoft/Office 365, Google Workplace etc.)
  • Follow ITIL/ISO based processes
  • Meet Key Performance Indicators (KPIs) and Metrics
  • Manage client expectations
  • Identify patterns and issues in our process and delivery and provide recommendations for improvement and automation
  • Identify and offer potential solutions for recurring issues
  • Maintain internal and client documentation
  • Escalate tickets to other service delivery areas as needed
Qualifications
  • At least 5+ years in a service desk or help desk role
  • Experience with CISCO networking devices
  • Detail oriented
  • Strong organization skills
  • Strong troubleshooting skills
  • A broad range of technology experience (Servers, Desktop, Printer, Security, Cloud Services, Networking Equipment etc.)
  • Microsoft 365 and Google Workplace Administration
  • Experience working in a high-paced service desk/help desk environment
  • Experience in MSP environment preferred
  • Must have reliable transportation
Additional Information
  • All your information will be kept confidential according to EEO guidelines
  • Must have a clean background no exceptions, background check will be performed
  • Work is performed in a fast-paced Information Technology environment
  • The interview process will be 1st round phone screen and 2nd round on-site interview
  • Able to lift 50 pounds
  • Applications will be reviewed on a rolling basis.

Apply