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Virtual Desk Jobs in Edgewater, MD (NOW HIRING)

ICF

Service Desk Manager

Washington, DC · Hybrid

... virtual agents, knowledge portals, and automated troubleshooting tools. Coordinate with AI and ... Prepare and present service desk performance reporting for governance forums, program management ...

DMI

Service Desk Manager

Washington, DC · On-site

$109K - $119K/yr

This role oversees day-to-day service desk operations, manages a cloud-based ITSM platform, ensures ... Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ...

DMI

Service Desk Manager

Washington, DC

Learn more at www.dminc.com DMI, LLC is seeking a Service Desk Manager to lead for the technical ... Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ...

DMI

Service Desk Manager

Washington, DC · On-site

$109K/yr

This role oversees day-to-day service desk operations, manages a cloud-based ITSM platform, ensures ... Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment ...

IntePros Federal

Help Desk Specialist

Washington, DC

$60K - $70K/yr

Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an ... virtual environments. Additionally, you will configure and deploy desktop and network hardware ...

Intepros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an ... virtual environments. Additionally, you will configure and deploy desktop and network hardware ...

IntePros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an ... virtual environments. Additionally, you will configure and deploy desktop and network hardware ...

Art of Problem Solving

Front Desk Associate

Washington, DC · On-site

$15.75 - $20.50/hr

Front Desk Associate Join Our AoPS Academy as a Front Desk Associate! As part-time front desk staff ... AoPS Academy brings the AoPS methodology to small live physical and virtual classrooms. We offer a ...

Leisnoi Incorporated

Help Desk Technician

Baltimore, MD · On-site

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary ... virtual support requests • Determine issue scope, impact, and priority while initiating the ...

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Virtual Desk information

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How much do virtual desk jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for virtual desk in Edgewater, MD is $22.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.19 per hour, depending on experience, location, and employer.

What is a virtual desk?

A Virtual Desk job is a remote position where employees handle administrative, customer service, or technical support tasks online. These roles often involve answering emails, managing schedules, providing customer assistance, or troubleshooting issues. Virtual Desk jobs are commonly found in industries like IT support, customer service, and administrative management. They require strong communication skills, proficiency with digital tools, and the ability to work independently.

What are the key skills and qualifications needed to thrive in the virtual desk position, and why are they important?

To thrive as a Virtual Desk professional, you need strong organizational skills, proficiency in digital communication, and a background in administrative support, often supported by relevant experience or certifications. Familiarity with virtual office platforms, ticketing or CRM systems, and scheduling tools is commonly required. Exceptional customer service, time management, and adaptability are standout soft skills in this role. These abilities are crucial for efficiently managing remote administrative tasks, resolving issues promptly, and ensuring seamless virtual operations.

What does a typical day look like for someone working in a virtual desk role?

A typical day in a Virtual Desk position involves managing and responding to digital inquiries, scheduling appointments, coordinating with team members remotely, and updating records in company systems. You may be responsible for assisting clients or employees via email, chat, or video calls, and addressing administrative tasks like data entry or document management. Regular communication with other departments is essential to ensure that requests and issues are handled efficiently. The work is generally independent and remote, but collaboration and timely responses are key to the role's success. This setup allows you to support a variety of functions within the organization while working in a flexible, digital environment.

What are the most commonly searched types of Desk jobs in Edgewater, MD? The most popular types of Desk jobs in Edgewater, MD are:
What job categories do people searching Virtual Desk jobs in Edgewater, MD look for? The top searched job categories for Virtual Desk jobs in Edgewater, MD are:
What cities near Edgewater, MD are hiring for Virtual Desk jobs? Cities near Edgewater, MD with the most Virtual Desk job openings:
Virtual Desk jobs near you

Service Desk Engineer (Cleared) CBO

Virtual Technologies Group

Washington, DC • On-site

$125K - $165K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Job Title: Service Desk Engineer
Company: Virtual Technologies Group (VTG) 
Location: Washington, DC 20515
Position Type: Full-Time, Part-Time,
Employee Type: FTE
Compensation Range: $125K-$145K
Company Overview: 
Virtual Technologies Group, LLC is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, LLC, we are dedicated to shaping the future of technology and making a positive impact on the world.
Position Overview
The Service Desk Engineer (designated as the Cloud Service Desk Representative in program documents) handles escalated cloud-adjacent and endpoint tickets that require engineering depth rather than Tier 1 resolution. This role serves as the critical bridge between the engineering tier and the end-user-facing service desk, owning the execution and automation of onboarding/offboarding workflows. This is explicitly not a Tier 1 help desk position; it requires a strong technical baseline to independently diagnose complex enrollment failures, authentication errors, and conditional access configuration issues.
Minimum Qualifications
  • Experience: Minimum of 8 years of experience in Information Technology, Endpoint Engineering, or Cybersecurity. *Experience working with Ivanti, Tanium or KACE*
  • Engineering Background: Minimum of 6 years specifically performing engineering functions.
  • U.S. Top Secret Security Clearance Required
  • Escalated Troubleshooting: Proven experience resolving escalated, complex issues involving cloud-connected endpoints, including device enrollment failures, authentication errors, and conditional access problems.
  • Cloud Environments: Deep familiarity with Microsoft 365 and Entra ID cloud services.
  • Workflow Automation: Experience executing and automating onboarding/offboarding technical checklists.
  • Tools & Systems: Proficiency with ServiceNow (or equivalent ITSM ticketing platforms) for escalated ticket management, SLA tracking, and resolution documentation.
  • Technical Communication: Ability to clearly translate complex technical issues to non-technical users and maintain standard operating procedures/knowledge base articles.

Preferred Qualifications
  • Bachelor’s degree in an IT-related field (waivable for equivalent professional experience).
  • Experience managing and administering Microsoft 365 tenants within a federal or regulated environment subject to strict compliance frameworks.
  • Active Microsoft 365 Certified: Administrator Expert or relevant associate-level Microsoft cloud certifications.
  • ITIL Foundation certification or a strong understanding of structured service management frameworks

Why Join Us?
At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry.
Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career.
Benefits Overview:
VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match.
EEO Statement:
VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact Recruit@vtgus.com.
 

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