ZipRecruiter

Log In

1

Weekend Helpdesk Jobs in Edgewater, MD (NOW HIRING)

Comtech, LLC

Helpdesk Support

Washington, DC · On-site

$22.75 - $30.50/hr

... Job Title: Sr Helpdesk Location: Washington, DC * Receive customer IT service requests via ... Flexible availability that accommodates a 24/7 shift, including weekends, split days off, and ...

Infojini Inc

Helpdesk Support

Washington, DC · On-site

$23.25 - $31.75/hr

Helpdesk Analyst (1st Shift) Duration: 12+ months Location: Washington, DC The candidate should demonstrate strong technical knowledge and experience with Microsoft Outlook 2010, Office 2010 ...

Doyon, Limited

Helpdesk Manager

Washington, DC · On-site

Doyon, Limited is seeking a Helpdesk Manager to oversee the helpdesk operations and ensure high-quality customer service. The role involves managing a team of helpdesk engineers, overseeing client ...

Doyon Limited

Helpdesk Manager

Washington, DC · On-site

The Helpdesk Manager position is responsible for delivering our IT managed services to a client account with the support of a cross-functional team. Although technical capabilities are necessary ...

Doyon Limited

Helpdesk Manager

Washington, DC · On-site

The Helpdesk Manager position is responsible for delivering our IT managed services to a client account with the support of a cross-functional team. Although technical capabilities are necessary ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD

$55.38 - $75.97/hr

You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission ...

USM

Helpdesk Analyst

Baltimore, MD · On-site

$20.25 - $27.75/hr

Helpdesk Analyst Location: Baltimore, MD, 21117 Duration: 1+ year * Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and MicroStrategy, Remedy and Quality ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

Job Title Helpdesk Technician Overview EverWatch is a government solutions company providing advanced defense, intelligence, and deployed support to our country's most critical missions. We are a ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD

$55.38 - $75.97/hr

You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission ...

Infojini Inc

Helpdesk Support

Washington, DC · On-site

$22.75 - $30.50/hr

Providing end-user support (including help desk, if required for assigned task) for various software Providing user and desktop support for all client-side systems Providing mobile device support ...

AAC

Helpdesk Manager

Washington, DC · On-site

Responsible for managing day-to-day operation and direct supervision of all service desk and program personnel. Ensure that contract requirements and contract AQLs/SLAs are met. Interfaces ...

TriosysIT Inc.

Helpdesk Specialist

Washington, DC · On-site

The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC. Roles and ...

AHU Technologies Inc

Be Seen First

Helpdesk Specialist Journeyman

Washington, DC · On-site

$28 - $30/hr

Helpdesk Specialist Journeyman LOCATION: Washington, DC/ Onsite Employment type: Contract w2/1099/C2C MINIMUM EDUCATION: Bachelor's degree in IT, related field, or equivalent experience. REQUIRED ...

next page

Showing results 1-20

All JobsHelpdesk JobsWeekend Helpdesk JobsWeekend Helpdesk Jobs in Edgewater, MD

Weekend Helpdesk information

See Edgewater, MD salary details

$12

$22

$32

How much do weekend helpdesk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for weekend helpdesk in Edgewater, MD is $22.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.19 per hour, depending on experience, location, and employer.

What is a weekend helpdesk?

A Weekend Helpdesk job involves providing IT or customer support outside regular business hours, typically on weekends. Responsibilities may include troubleshooting technical issues, assisting users with account access, and resolving service requests. These roles are common in industries requiring 24/7 support, such as IT services, healthcare, and e-commerce. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in the weekend helpdesk position?

To thrive as a Weekend Helpdesk, you need strong troubleshooting skills, basic IT knowledge, and experience with customer support, commonly backed by a high school diploma or associate degree in a technology-related field. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and standard office software is highly beneficial. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are essential for quickly resolving user issues, ensuring customer satisfaction during weekend hours when full support teams may not be available.

What are typical challenges faced by weekend helpdesk staff, and how are they addressed?

Weekend Helpdesk staff often handle technical issues that arise during off-peak times when limited in-person IT resources are available. This requires strong problem-solving abilities and the capacity to work independently, as immediate escalation options may be fewer than during regular business hours. However, most employers provide remote support tools, comprehensive knowledge bases, and clear escalation protocols to help you succeed. The ability to address a wide range of inquiries efficiently not only develops your technical skills but also builds customer service expertise applicable to future roles.

What cities near Edgewater, MD are hiring for Weekend Helpdesk jobs?

Cities near Edgewater, MD with the most Weekend Helpdesk job openings:

Weekend Helpdesk jobs near you
Infographic showing various Weekend Helpdesk job openings in Edgewater, MD as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, 3% Contract, and 1% Nights. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $46,739 per year, or $22.5 per hour.

Helpdesk Support

Comtech, LLC

Washington, DC • On-site

$22.75 - $30.50/hr

Contractor

Re-posted 23 days ago

Job description

Company Description

Comtech is a woman-owned small business founded in 1998 and headquartered in Reston, VA. We offer IT solutions across the disciplines of program/project management, applications development, infrastructure, Cyber security, and enterprise content/data management services. We have developed our methodologies and processes based on the IT Infrastructure Library (ITIL) v.3 Framework across enterprise infrastructure operations. These methodologies and processes are reinforced through our organization's externally accredited certifications, which include ISO 9001:2008 Quality Management System (QMS), ISO/IEC 20000-1:2011 IT Service Management Systems (SMS, corporate ITIL certification), ISO 27001:2005 Information Security Management System (ISMS), and CMMI-DEV Level 3"

Job Description

Job Title: Sr Helpdesk

Location: Washington, DC

Job Description:

  • Receive customer IT service requests via telephone, chat, fax, e-mail .
  • Troubleshoot and triage service requests over the phone and/or via remote access.
  • Resolve service tickets or escalate to other support entities as needed and within Service Level Agreement (SLA) according to knowledgebase instructions.
  • Perform incident management to ensure trouble tickets are addressed in a timely fashion according to designated service level agreements and knowledgebase instructions.
  • Identify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion according to knowledgebase instructions.
  • Serve as the primary support interface between company IT departments and all company end-users.
  • Forward undocumented service-related issues and proposed resolution to team lead for inclusion in the knowledgebase.
  • Document calls in the Ticket Management System to ensure proper tracking and resolution according to knowledgebase instructions.
  • Provide 24/7 coverage for all Tier I customer related issues.
  • Open a service ticket for every customer interaction according to knowledgebase instructions.
  • Responsible for providing the day to day operations of the IT Support Call Center according to knowledgebase instructions.
  • Ensure that the Tier 1 Call Center (PC Phone Support) client support expectations are met through first call problem resolution efforts. Documents calls in the Call-Tracking system to ensure proper tracking and resolution according to knowledgebase instructions.
  • Ensure that day-to-day User Support Call Center expectations are met according to knowledgebase instructions.
  • Interfaces with customers and Authority IT Support Staff employing a high degree of tact and diplomacy to promote a positive image of the department according to knowledgebase instructions.
  • Interface with company personnel to report, coordinate and possibly resolve any desktop related issues according to knowledgebase instructions.
  • Ensure that management decisions made to improve the overall customer support of the IT/DCI User Support Call Center are continually carried through.
  • Attend, when necessary, meetings with company IT/DCI and project management staff.
  • Provide positive support by projecting a positive attitude by maintaining courtesy and professionalism with customers, co-workers and management.
Qualifications

Requirements:

  • Minimum 1 to 5 years.
  • experience in a high profile and fast-paced Help Desk/Call Center environment required.
  • Demonstrated expertise in Microsoft operating systems.
  • A minimum of one Microsoft and related certifications preferred (MCSE, MCSA, MCDST, A+, HDI)
  • An aptitude for providing positive customer service.
  • Experience within an Information Technology Helpdesk/Call Center environment.
  • Good communications, problem solving and technical writing skills.
  • An in-depth knowledge of relevant operating systems, applications, printers and other hardware preferred.
  • Flexible availability that accommodates a 24/7 shift, including weekends, split days off, and holidays
  • Displays courtesy and sensitivity.
  • Manages difficult or emotional customer situations well.
  • Meets commitments.
  • Responds promptly to customer needs.
  • Solicits customer feedback to improve service.
  • Use internal knowledgebase on every interaction.
  • Provide knowledgebase content on a weekly basis Submissions must include a valid email address.
Additional Information

**Please share me your updated word copy of Resume.

**I Appreciate, if you can  refer  someone who is looking for this position.

Contact:

Nayan Hazare

IT Recruiter at Comtech LLC

Call- 703-962-6656

nhazare@ comtechllc.com

Apply