ZipRecruiter

Log In

1

Weekend Helpdesk Jobs in Edgewater, MD (NOW HIRING)

Annexa Inc.

Helpdesk Specialist - Tier II

Washington, DC · On-site

$0.01 - $42.96/hr

Helpdesk Specialist Tier II Employment Type: Onsite Annexa is currently working with D.C. Public Schools and is searching for a Helpdesk Specialist to join the Technical Support team. As a Helpdesk ...

Annexa Inc.

Senior Helpdesk Tier II

Washington, DC · On-site

$22.75 - $30.50/hr

Senior Helpdesk Tier II Employment Type: Onsite Annexa is currently supporting DC Government's Department of Energy and Environment and is seeking a Senior Helpdesk Tier II to respond to and diagnose ...

previous page

Showing results 41-60

All JobsHelpdesk JobsWeekend Helpdesk JobsWeekend Helpdesk Jobs in Edgewater, MD

Weekend Helpdesk information

See Edgewater, MD salary details

$12

$22

$32

How much do weekend helpdesk jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for weekend helpdesk in Edgewater, MD is $22.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.19 per hour, depending on experience, location, and employer.

What is a weekend helpdesk?

A Weekend Helpdesk job involves providing IT or customer support outside regular business hours, typically on weekends. Responsibilities may include troubleshooting technical issues, assisting users with account access, and resolving service requests. These roles are common in industries requiring 24/7 support, such as IT services, healthcare, and e-commerce. Strong communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive in the weekend helpdesk position?

To thrive as a Weekend Helpdesk, you need strong troubleshooting skills, basic IT knowledge, and experience with customer support, commonly backed by a high school diploma or associate degree in a technology-related field. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and standard office software is highly beneficial. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These abilities are essential for quickly resolving user issues, ensuring customer satisfaction during weekend hours when full support teams may not be available.

What are typical challenges faced by weekend helpdesk staff, and how are they addressed?

Weekend Helpdesk staff often handle technical issues that arise during off-peak times when limited in-person IT resources are available. This requires strong problem-solving abilities and the capacity to work independently, as immediate escalation options may be fewer than during regular business hours. However, most employers provide remote support tools, comprehensive knowledge bases, and clear escalation protocols to help you succeed. The ability to address a wide range of inquiries efficiently not only develops your technical skills but also builds customer service expertise applicable to future roles.

What cities near Edgewater, MD are hiring for Weekend Helpdesk jobs?

Cities near Edgewater, MD with the most Weekend Helpdesk job openings:

Weekend Helpdesk jobs near you
Infographic showing various Weekend Helpdesk job openings in Edgewater, MD as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, 3% Contract, and 1% Nights. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $46,739 per year, or $22.5 per hour.

Helpdesk Specialist Journeyman

AHU Technologies, Inc.

Washington, DC • On-site

$25 - $28/hr

Full-time

Re-posted 22 days ago

Job description

Job Description:
Short Description: Client helps is looking to add to its DCPS Technical Support team. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC.
Complete Description:
client helps is looking to add to its DCPS DC Public School Technical Support team. The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC.
Roles and Responsibilities Include:
• Resolve technical issues and closing out assigned.
• Service/Incidents requests within the agency's Service Level Agreements.
• Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.
• Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.
• Log and route service requests and incidents in an incident management system.
• Provide a high level of customer service to end users on a daily basis.
• Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
• Troubleshoot issues related to agency specific applications and web applications.
• Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
• Collaborate with the IT leadership team to test and implement cost effective technology for District.
• Maintain service level agreements related to Desk Side support Service/Incident requests.
• Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.
Skills Matrix:
• Bachelor's degree in IT or related field or equivalent experience. Required 10 Years
• Installing and configuring system hardware/software in an enterprise environment. Required 6 Years
• Installing operating system Required (OS) patches and upgrades. Required 6 Years
• Proficient time management skills Required and detail oriented organizational skills. Required 6 Years
• Expertise in supporting desktop operating systems (Windows 10 Mac OSX 10.10.X). Required 3 Years
• Experience using an endpoint management tool to provide remote support. Required 3 Years
• Strong Customer Service Skills. Required 3 Years
• Experience managing service requests for IT support in ServiceNow or a similar ITSM platform. Required 3 Years
• Expertise in troubleshooting hardware related issues. Required 2 Years
• Expertise in troubleshooting complex software related issues. Required 3 Years
• Can demonstrate experience making nontechnical users comfortable with complex technology concepts. Required 3 Years
• Knowledge of Microsoft Office Suite (Office 2010+ and Office 365). Required 3 Years
• Microsoft Certifications: MCP. Highly desired
Compensation: $25.00 - $28.00 per hour
About Us
AHU Technologies INCis an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

Apply