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Virtual Customer Success Manager Jobs in Riverside, CA

EBizCharge

Client Success Associate

Irvine, CA · On-site

Headquartered in Irvine, California, EBizCharge specializes in developing integrated payment solutions that facilitate electronic payment processing within ERP, CRM, Mobile, and eCommerce ...

BOSTON AESTHETICS INC

Be Seen First

Senior Manager, Commercial Operations & Customer Experience

Irvine, CA · On-site

$100K - $130K/yr

Demonstrated success leading cross-functional initiatives and improving operational processes ... CRM • Salesforce • HubSpot • Order Management • Installation Coordination • Clinical ...

BOSTON AESTHETICS INC

Be Seen First

Senior Manager, Commercial Operations & Customer Experience

Irvine, CA · On-site

$100K - $130K/yr

Demonstrated success leading cross-functional initiatives and improving operational processes ... CRM • Salesforce • HubSpot • Order Management • Installation Coordination • Clinical ...

InsuraTec

Virtual Phone Sales Representative

Irvine, CA · Remote

Submit applications electronically and maintain client records in CRM * Attend weekly training ... The success of InsuraTec is based directly on the success of its agents. With a supportive attitude ...

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All JobsCustomer Success JobsVirtual Customer Success Manager JobsVirtual Customer Success Manager Jobs in Riverside, CA

Virtual Customer Success Manager information

See Riverside, CA salary details

$33.9K

$86.7K

$146.1K

How much do virtual customer success manager jobs pay per year?

As of Jul 17, 2026, the average yearly pay for virtual customer success manager in Riverside, CA is $86,658.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $103,300.00 per year, depending on experience, location, and employer.

What does a typical day look like for a Virtual Customer Success Manager?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What is a Virtual Customer Success Manager job?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What are the key skills and qualifications needed to thrive in the Virtual Customer Success Manager position, and why are they important?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

What are popular job titles related to Virtual Customer Success Manager jobs in Riverside, CA? For Virtual Customer Success Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Virtual Customer Success Manager jobs in Riverside, CA look for? The top searched job categories for Virtual Customer Success Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Virtual Customer Success Manager jobs? Cities near Riverside, CA with the most Virtual Customer Success Manager job openings:
Virtual Customer Success Manager jobs near you
Infographic showing various Virtual Customer Success Manager job openings in Riverside, CA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $86,658 per year, or $41.7 per hour.
Client Success Associate

Client Success Associate

EBizCharge

Irvine, CA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 hours ago

Job description

Headquartered in Irvine, California, EBizCharge specializes in developing integrated payment solutions that facilitate electronic payment processing within ERP, CRM, Mobile, and eCommerce applications. Our applications are PCI compliant and fully integrated with major ERP/accounting systems, including QuickBooks, Sage, SAP Business One, Microsoft Dynamics, NetSuite, Epicor, Acumatica, and major online shopping carts, including Magento and WooCommerce. EBizCharge offers its employees tremendous learning opportunities, career growth potential, and a dynamic work environment.
Responsibilities:
  • Respond to a high volume of client inquiries via phone, email, and support tickets in a timely and professional manner.
  • Provide first-level support for client issues related to products and services.Document client interactions, issues, resolutions, and follow-up activities within Salesforce CRM.
  • Collaborate with internal teams, including Technical Support, Sales, Product, and Client Operations.
  • Escalate complex technical issues to appropriate support teams while maintaining ownership of client communication.
  • Monitor and manage support queues to ensure service agreements are met.
  • Assist with account maintenance requests and general product inquiries.
  • Maintain accurate records and ensure compliance with company policies and industry regulations.

Qualifications:
  • Self-starter with the ability to learn fast and work independently as well as within a team.
  • Prior experience with training and/or demos on products or software is strongly desired.
  • Good work ethic and flexible hours.
  • Strong proficiency in Microsoft Excel, Word, Outlook, and computer savvy.
  • Comfortable working with a wide variety of professionals.
  • The duties and requirements listed above should not be interpreted as all-inclusive.
  • Additional functions may be assigned as deemed appropriate.
  • Must have strong communication skills.

Benefits:
  • Employer paid benefits (including Medical, Dental, Vision, & life insurance) for selected plans for the employee.
  • Retirement 401(k) plan with company match.
  • Gym access, dry cleaners, car wash conveniently located within building.
  • Generous PTO plan with an additional 9 Days Company Paid Holidays per year.

Job Type: Full-time
The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations. The Company prohibits unlawful discrimination against any job applicant, employee, or unpaid intern by any employee of the Company, including supervisors and coworkers. Pay discrimination between employees of the opposite sex or between employees of another race or ethnicity performing substantially similar work, as defined by the California Fair Pay Act and federal law, is prohibited.

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