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Virtual Customer Success Manager Jobs in Rancho Cucamonga, CA

Metroll

Customer Success Manager

Fontana, CA · On-site

Customer Success Manager Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 ...

Metroll

Customer Success Manager

Fontana, CA · On-site

$50K - $70K/yr

The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering ...

ModernIT

Customer Success Manager (MSP)

La Verne, CA · On-site

$60K - $115K/yr

What Success Looks Like * 100% of clients stay scheduled within their engagement windows. * QBR ... Customer-service and client-management experience. * Strong organizational, communication, and ...

ModernIT

Customer Success Manager (MSP)

La Verne, CA · On-site

$10K/mo

What Success Looks Like * 100% of clients stay scheduled within their engagement windows. * QBR ... Customer-service and client-management experience. * Strong organizational, communication, and ...

ModernIT

Customer Success Manager (MSP)

La Verne, CA · On-site

$60K - $115K/yr

What Success Looks Like * 100% of clients stay scheduled within their engagement windows. * QBR ... Customer-service and client-management experience. * Strong organizational, communication, and ...

Onsite Computing

IT Technical Account Manager

Corona, CA · On-site

$30 - $36/hr

Certified Customer Success Manager (CCSM) * Combination of the following technical certifications: * MS-900 Microsoft 365 Certified: Fundamentals * Azure-900 Microsoft Certified: Azure Fundamentals

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Virtual Customer Success Manager information

See Rancho Cucamonga, CA salary details

$33.2K

$84.9K

$143.1K

How much do virtual customer success manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for virtual customer success manager in Rancho Cucamonga, CA is $84,885.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,800.00 and $101,200.00 per year, depending on experience, location, and employer.

What is a virtual customer success manager?

A Virtual Customer Success Manager (VCSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes with a company's products or services. Working remotely, they provide onboarding guidance, proactive support, and strategic recommendations to enhance customer satisfaction and retention. VCSMs collaborate with sales, support, and product teams to drive customer success and identify growth opportunities. Their primary goal is to maximize customer value while reducing churn through regular engagement and problem-solving.

What does a virtual customer success manager do?

A typical day for a Virtual Customer Success Manager involves engaging with customers via email, video calls, and chat platforms to address their needs, onboard new users, and proactively resolve concerns. You’ll often collaborate closely with sales, support, and product teams to ensure smooth customer experiences and advocate for customer feedback. Regular tasks include monitoring account health, conducting check-in meetings, and tracking key performance metrics. Flexibility and strong organizational skills are essential, as much of the role involves managing multiple client relationships and responding quickly to shifting priorities in a remote work setting.

What are the key skills and qualifications needed to thrive as a virtual customer success manager?

To thrive as a Virtual Customer Success Manager, you need strong interpersonal communication skills, customer relationship management experience, and a bachelor's degree in business or a related field. Familiarity with CRM platforms such as Salesforce, Zendesk, or HubSpot, and certifications like Certified Customer Success Manager (CCSM) can be advantageous. Excellent problem-solving, time management, and the ability to work independently set outstanding professionals apart in this remote role. These competencies ensure you can effectively guide customers, resolve issues, and foster lasting relationships to drive retention and satisfaction in a virtual environment.

What job categories do people searching Virtual Customer Success Manager jobs in Rancho Cucamonga, CA look for?

The top searched job categories for Virtual Customer Success Manager jobs in Rancho Cucamonga, CA are:

What cities near Rancho Cucamonga, CA are hiring for Virtual Customer Success Manager jobs?

Cities near Rancho Cucamonga, CA with the most Virtual Customer Success Manager job openings:

Virtual Customer Success Manager jobs near you
Infographic showing various Virtual Customer Success Manager job openings in Rancho Cucamonga, CA as of July 2026, with employment types broken down into 69% Full Time, 24% Part Time, and 7% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $84,885 per year, or $40.8 per hour.

Customer Success Manager

Metroll

Fontana, CA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Success Manager

Metroll is a global manufacturer of metal building materials. Through the hard work and commitment of our employees, we have grown into a successful company with over 40 manufacturing plants across the globe. Metroll is committed to aggressively growing our presence in the Western United States.

Have fun! Hustle! Make it happen! Join the Metroll Sales team today!

The Customer Success Manager is responsible for monitoring and maximizing the customer experience by providing a high-touch, consultative approach to customer service. This includes delivering personalized account management, ensuring that customers are aware of all the features and benefits of the company's products, and assisting in problem resolution. The Customer Success Manager will also educate customers on how to get the most out of their account.

The Responsibilities:

  • Develop a deep understanding of product features and benefits
  • Develop a deep understanding of customer needs and goals
  • Educate customers on Metroll's product offering
  • Provide a high-touch, consultative approach to customer service
  • Lead the customer through the sales cycle- from quotation to production all the way to product delivery
  • Be an expert on the product and market space to provide suggestions to customers on how to get the most out of our products
  • Drive customer success through proactive problem resolution, account growth initiatives, and proactive advocacy
  • Effectively communicate cross-departmentally with other departments to provide excellent customer

The ideal candidate has:

  • A bachelor's degree in business administration or something similar
  • Project management experience from conception to completion
  • Multitasking and time-management abilities
  • Client-facing and teamwork abilities
  • Microsoft Office knowledge (Excel, Word, Outlook)

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